Tammy Wheless
Bonham,TX
Summary
Motivated professional with a strong focus on customer service, relationship building, and analytical skills. Team player with excellent verbal and written communication abilities. Seeking a position with a company to enhance skills and make valuable contributions. Known for being proactive and consistently praised by peers, committed to helping your company achieve its goals and maintain a positive reputation in the community. Experience in customer service and sales, expertise in building customer relationships and understanding their needs. Strong communication and interpersonal skills enable superior customer service.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Account Specialist
Capio/Asset Care
05.2024 - Current
- Worked with the consumer to find the best solution for resolving their account
- Managing relationships with new and existing clients
- Acting as a contact between the client and the company
- Maintaining customer satisfaction
- Processing and recording financial transactions.
Gap in Employement
N/A
05.2022 - 04.2024
- Unemployed during this time due to my husband's health
- He had 3 strokes and I was needed at home to help assist with his care.
Assistant Manager
Cash Max
08.2020 - 05.2022
- Managing new accounts
- Assure timely and complete submission of entries for bad debt
- Offer solutions for non-compliant accounts
- Identify and prioritize issues impacting payments
- Daily interaction with key client personnel
- Learn and master the day to day responsibilities of the loan collections team
- Answering phones, taking messages, filing, faxing.
Paraprofessional 2
BONHAM ISD
08.2012 - 08.2020
- Initiate, facilitate, and moderate classroom discussions
- Evaluate and grade students' class work, assignments, and papers
- Prepare course materials such as syllabi, homework assignments, and handouts
- Collaborate with colleagues to address teaching and research issues
- Maintain student attendance records, grades, and other required records
- Compile, administer, and grade examinations, or assign this work to others
- Maintain regularly scheduled office hours to advise and assist students
- Select and obtain materials and supplies such as textbooks
- Participate in campus and community events.
Administrative Assistant
MAXIMA HOME HEALTH CARE
06.2010 - 07.2012
- Set goals and deadlines for the department
- Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records
- Monitor the facility to ensure that it remains safe, secure, and well-maintained
- Direct or coordinate the supportive services department of a business, agency, or organization
- Prepare and review operational reports and schedules to ensure accuracy and efficiency
- Acquire, distribute, and store supplies
- Oversee the maintenance and repair of machinery, equipment, and electrical and mechanical systems
- Process, verify, and maintain personnel related documentation, including staffing, recruitment, training, grievances, performance evaluations, classifications, and employee leaves of absence
- Explain company personnel policies, benefits, and procedures to employees or job applicants
- Record data for each employee, including such information as addresses, weekly earnings, absences, amount of sales or production, supervisory reports on performance, and dates of and reasons for terminations
- Gather personnel records from other departments or employees
- Compile and prepare reports and documents pertaining to personnel activities
- Arrange for advertising or posting of job vacancies and notify eligible workers of position availability
- Inform job applicants of their acceptance or rejection of employment
- Prepare badges, passes, and identification cards, and perform other security-related duties.
Paraprofessional 2
BONHAM ISD
08.1999 - 05.2010
- Notify instructors of errors or problems with assignments
- Meet with supervisors to discuss students' grades or to complete required grade-related paperwork
- Copy and distribute classroom materials
- Order or obtain materials needed for classes
- Assist faculty members or staff with student conferences
- Evaluate and grade examinations, assignments, or papers and record grades
- Return assignments to students in accordance with established deadlines
- Schedule and maintain regular office hours to meet with students
- Inform students of the procedures for completing and submitting class work, such as lab reports
- Prepare or proctor examinations.
Administrative Assistant
VICTORY HOMEHEALTH AND HOSPICE
05.1997 - 07.1999
- Providing polite and professional assistance via phones, e-mail, and mail
- Schedule appointments
- Purchase supplies and organize supply room
- Maintaining Personnel records
- Handling office tasks such as making copies, sending faxes, and filing paperwork appropriately
- Greet and assist visitors.
Education
B.A. Early Childhood Special Education -
Western Governor's University
Salt Lake City, UTSkills
- Customer relationship development
- Document Management
- Complaint resolution
- Customer Engagement
- Client Engagement
- Documentation skill
- Recordkeeping abilities
- Call center experience
- Customer Focus
- Complaint Handling
- Customer Service
- Active Listening
Credentialsandlicenses
- Paraprofessional 2
- Bachelors in Special Education
References
References available upon request
Certification
- Kindergarten-12th grade Paraprofessional 2 License - 1996-Current
- Licensed Special Education Kindergarten-12th grade 2021-current
Timeline
Account Specialist
Capio/Asset Care
05.2024 - Current
Gap in Employement
N/A
05.2022 - 04.2024
Assistant Manager
Cash Max
08.2020 - 05.2022
Paraprofessional 2
BONHAM ISD
08.2012 - 08.2020
Administrative Assistant
MAXIMA HOME HEALTH CARE
06.2010 - 07.2012
Paraprofessional 2
BONHAM ISD
08.1999 - 05.2010
Administrative Assistant
VICTORY HOMEHEALTH AND HOSPICE
05.1997 - 07.1999
B.A. Early Childhood Special Education -
Western Governor's University