Tammy White
San Antonio,TX
Summary
Motivated Customer Service Representative with over 10 years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals.
Overview
26
26
years of professional experience
Work History
Perishable Rep Specialist
H-E-B Grocery
05.2014 - 06.2023
- Met all customer call guidelines including service levels, handle time and productivity.
- Identified proper cooking times and temperatures for various food products based on written recipes and formulas.
- Prevented illnesses and protected consumers by sanitized equipment using steam hoses and appropriate cleaning products following each shift.
- Rotated perishable merchandise, including product to facilitate quick product searches.
- Controlled levels of damaged goods via best sorting practices implementation, reducing waste and store losses 100%
- Assisted in building store displays, effectively implementing layout plans determined by district leaders
- Answered customer questions about products and services, helped locate merchandise, and promoted key items
- Unloaded, transported and stocked merchandise with commitment to optimal freshness
Payment Reminder Specialist
SWBC
06.2021 - 04.2022
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Responded to inbound inquiries regarding accounts and payments.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Assessed data and information to verify entry, calculation and billing code accuracy.
- Processed bill reminders and consulted with third-party collection agency to resolve past-due customer accounts.
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Used skip tracing and other techniques to locate debtors.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Followed up overdue payments and payment plans from clients to establish good cash flow
- Responded to customer inquiries and provided detailed account information
- Contacted customers to discuss past-due accounts and negotiated payment plans
- Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments
- Entered client details and notes into system for interdepartmental access and review
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices
Food Receiver
H-E-B Grocery
05.2014 - 02.2019
- Worked with vendor representatives to resolve damaged shipments and item shortages, protecting company interests and financial targets.
- Recorded, monitored, and maintained optimal and required food temperatures through kitchen, restaurant, and storage areas.
- Pushed, pulled and transported objects weighing up to 50 pounds.
- Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
- Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
- Cleaned and sanitized all work surfaces between preparation of various foods, avoiding cross-contamination while maintaining food safety guidelines.
- Kept work areas clean, safe and organized
- Regularly reviewed invoices and double-checked orders
Retail Sales Associate
Bath & Body Works
09.2017 - 02.2018
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Cook 2
La Cantera Resort & Spa
03.2002 - 05.2014
- Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
- Assisted chef with planning easy but elegant appetizers to spark customer interest..
- Ordered and received products and supplies to stock kitchen areas.
- Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
Cashier/ Stocker
Tim's Oriental Seafood Market
05.1998 - 02.2002
- Operated cash register for cash, check and credit card transactions with 100 % accuracy.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Educated customers on promotions to enhance sales.
- Answered questions about store policies and concerns to support positive customer experiences.
Inbound Call Center Representative
West Telemarketing Corporation
02.1997 - 04.1999
- Processed customer order, quote and return transactions and offered additional products and services.
- Answered phone with friendly greeting to create positive inbound calling experience for customers..
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Education
Some College (No Degree) - Medical Office Management
Kaplan University ( Online Program)
Davenport, IADiploma -
Douglas Mac Arthur H.S.
San Antonio, TX06.1991
Skills
- Multitasking abilities
- Good listening skills
- Supervision
- Training & Development
- 40 WPM typing speed
- Customer service
- MS Word and Excel
- Payment handling
- Payment plan processing
Timeline
Payment Reminder Specialist
SWBC
06.2021 - 04.2022
Retail Sales Associate
Bath & Body Works
09.2017 - 02.2018
Perishable Rep Specialist
H-E-B Grocery
05.2014 - 06.2023
Food Receiver
H-E-B Grocery
05.2014 - 02.2019
Cook 2
La Cantera Resort & Spa
03.2002 - 05.2014
Cashier/ Stocker
Tim's Oriental Seafood Market
05.1998 - 02.2002
Inbound Call Center Representative
West Telemarketing Corporation
02.1997 - 04.1999
Some College (No Degree) - Medical Office Management
Kaplan University ( Online Program)
Diploma -
Douglas Mac Arthur H.S.
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