Tammy Whiting
Beaumont,CA
Summary
Public safety communications professional with a background in CAD dispatching, CLETS, radio operations, and incident documentation. Support law enforcement and emergency response teams by managing multiple systems at once, prioritizing calls, and maintaining accurate logs, reports, and records under pressure.
Overview
1
1
Certification
24
24
years of professional experience
Work History
Communications Operator
California State Parks
Perris, CA
07.2019 - Current
- Managed operations across 6 software systems to streamline dispatch processes and enhance service delivery.
- Operated multi-frequency/channel radio systems, CAD, law enforcement telecommunications systems (CLETS), computer terminals, and associated equipment to ensure effective communication during operations.
- Dispatched mobile law enforcement and emergency response units to specified points.
- Requested emergency services as needed based on real-time assessments from field personnel to support timely response efforts.
- Write rapidly and legibly; perform several functions simultaneously; establish priorities and take appropriate action while dispatching.
- Create and update incidents, maintain logs and prepare reports.
- Typed, filed, and faxed documents while responding to multiple telephone inquiries from the public.
Communications Supervisor
California State Parks
Perris, CA
06.2008 - 07.2019
- Plan, organize and assign work to a group of communications personnel.
- Conducted training for communications personnel on operation of radio/telephone receivers, transmitters, teletype, and department radio to enhance operational proficiency.
- Reviewed applications, researched candidates, conducted interviews, and participated in candidate selection and training to build a qualified communications team.
- Presented training on Information Systems and California Law Enforcement Telecommunications System at Cadet Training Academy and various districts/sections across California to improve knowledge and skills.
- Review and evaluate employees' work performance.
- Oversee the Communications Centers management program, including audits and monthly validations. Maintained the position as Administrative Officer II.
- Operate and train personnel on multiple computers and software.
- Receive, update and disseminate OES Spill Reports to appropriate personnel.
- Complete and submit all required documents and reports, such as time sheets, travel expenses claims, training requests, budgets, etc.
- Adhered to established directions provided by supervisors. and communicated effectively with staff and contacts.
Communications Operator
California State Parks
Perris, CA
06.2006 - 06.2008
- Dispatched mobile law enforcement and emergency response units to ensure timely response to incidents.
- Operate multi-frequency/channel radio systems, CAD, law enforcement telecommunications systems (CLETS), computer terminals, and associated equipment.
- Write rapidly and legibly; perform several functions simultaneously; establish priorities and take appropriate action while dispatching.
- Request emergency services as requested or required by field personnel.
- Create and update incidents, maintain logs and prepare reports.
- Utilized 6 software systems simultaneously to manage daily operations effectively.
- Typed and filed documents, faxed reports, and handled numerous public inquiries efficiently.
Control Room Operator
County of San Bernardino/ West Valley Juvenile Detention Center
Rancho Cucamonga, CA
07.2005 - 06.2006
- Maintained security of Control Rooms, preventing unauthorized access.
- Monitored and controlled sallyport doors to secure facility access.
- Oversaw continuous monitoring of surveillance monitors to enhance security awareness.
- Registered visitors entering the facility to see inmates.
- Monitor visiting inmates and visitors.
- Answer public inquiries from the public via telephone.
- Organized and updated records for accuracy and accessibility.
Public Safety Dispatcher
Pismo Beach Police Department
Pismo Beach, CA
07.2004 - 06.2005
- Answered all 9-1-1 and business phone calls to ensure timely response to emergencies.
- Assessed the type of assistance required and dispatched emergency personnel to police, fire, and medical incidents.
- Maintain radio communication with police officers in the field.
- Document everything that is communicated to them on the phone and the radio via a Computer Aided Dispatch system.
- Perform a variety of general administrative support duties including record keeping, typing, and Filing.
Police Records Technician
Santa Maria Police Department
Santa Maria, CA
07.2002 - 06.2004
- Perform specialized and complex work in the maintenance and retrieval of police records and reports.
- Research records and provide requested information to law enforcement personnel and the public.
- Apply complex release-of-information policies when providing restricted-access law enforcement information.
- Proofread reports to ensure accuracy in spelling, punctuation, grammar, and data entry.
- Answered telephone inquiries and provided counter assistance to the public, facilitating access to essential information.
- Process and submit fingerprints and photos on sex/ narcotic/ arson/ gang offenders.
- Process and submit to DOJ arrest and applicant fingerprint cards.
- Fingerprint citizens for licensing, applicant or clearance purposes.
- Prepared packages for criminal prosecutions, ensuring timely and organized submission of necessary documentation.
Education
Administration of Justice / Computer Information Systems
Crafton Hills College
Yucaipa, CA01-2018
Administration of Justice
Allan Hancock College
Santa Maria, CA05-2004
Skills
- CAD operations
- CLETS operations
- Radio communications
- Incident documentation
- Multi-system operations
- Emergency response
Certification
POST Public Safety Dispatch Certificate, AICC POST Academy Instructor Certification Course
Timeline
Communications Operator
California State Parks
07.2019 - Current
Communications Supervisor
California State Parks
06.2008 - 07.2019
Communications Operator
California State Parks
06.2006 - 06.2008
Control Room Operator
County of San Bernardino/ West Valley Juvenile Detention Center
07.2005 - 06.2006
Public Safety Dispatcher
Pismo Beach Police Department
07.2004 - 06.2005
Police Records Technician
Santa Maria Police Department
07.2002 - 06.2004
Administration of Justice / Computer Information Systems
Crafton Hills College
Administration of Justice
Allan Hancock College