Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic
Tammy Wilkinson

Tammy Wilkinson

Customer service
Kennebunk,ME

Summary

I have been in and out of emergency services for the past several years and also in and out of schooling for Emergency Management while taking care of my family at home. I want to learn more and start working full time again now that my children are grown and on there own. I love to be around people and all that life has to offer. Talented Owner with excellent marketing, customer service and facility oversight skills and more than 10 years of experience. Highly effective and comfortable working with people at all levels in organization.

Overview

37
37
years of professional experience
11
11
Certification

Work History

Customer Service Associate

Homegoods Stores
Biddeford, ME
01.2023 - Current
  • Developed and actualized customer service initiatives to decrease wait times.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Sought ways to improve processes and services provided.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Helped customers complete purchases, locate items and join reward programs.
  • Greeted customers and helped with product questions, selections and purchases.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.

Driver /Owner/Operator

Billie Ray Collison And Family Transports
09.2018 - 09.2022
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Drove long periods of time.
  • Drove in all weather conditions
  • learned to speak and understand dutch and germen

Sales Associate

Wilsons Leather
04.2000 - 07.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Solved customer challenges by offering relevant products and services.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Maintained records related to sales, returns and inventory availability.
  • Tracked stock using company inventory management software.
  • Loaded and unloaded merchandise using ladder and pallet jack.

Ambulance Driver and an Emergency Medical Technician

Gem Ambulance
10.2015 - 01.2018
  • My responsibilities and duties including report writing, patient care, assessment of scenes and overseeing other workers whenever dealing with patient care,making patients comfortable during transport
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
  • Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
  • Conducted equipment and vehicle checks to maintain continuous and safe operation.
  • Communicated with patients about pain, comfort and needs during transportation and preliminary medical care.
  • Restocked ambulance with proper equipment such as vents, ET tubes, medication and IV pump tubing to maintain optimum inventory.
  • Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
  • Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
  • Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
  • Communicated with lucid patients to gather incident and medical history information.

Bartender

La Hacienda
07.2015 - 10.2015
  • I worked as a bartender, interacting with customers, making drinks, answering telephone calls and following orders as directed
  • I ordered alcohol and other products for the bar side of the establishment.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.

Photographer

Olen Mills
01.2012 - 09.2014
  • Photographed high-quality images for various print and digital projects.
  • Digitally edited photos to enhance appearance.
  • Planned and prepared for on-location and studio shoots.
  • Edited, toned, captioned and uploaded photographs for publication.
  • Determined and adjusted subject position, props and lighting equipment while selecting camera angles to optimize final product.
  • Completed complex photo shoots at indoor and outdoor venues.
  • Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
  • Selected and set up appropriate props, backdrops and lighting.

Assistant Manager

Wilsons Leather
04.2014 - 08.2014
  • I started out as a cashier and was quickly promoted to, , My duties included setting up sales displays, keeping the store clean and keep everything running productively
  • I overseen as many as 10 employees with counting cash drawers, making bank deposits, ordering inventory and checking in inventory.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Monitored security and handled incidents calmly.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.

Photographer

Picture People
09.2013 - 04.2014
  • Photographed high-quality images for various print and digital projects.
  • Digitally edited photos to enhance appearance.
  • Planned and prepared for on-location and studio shoots.
  • Edited, toned, captioned and uploaded photographs for publication.
  • Determined and adjusted subject position, props and lighting equipment while selecting camera angles to optimize final product.
  • Completed complex photo shoots at indoor and outdoor venues.
  • Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
  • Experimented with different lighting effects to deliver unique images.
  • Selected and set up appropriate props, backdrops and lighting.

Water Treatment Specialist

United States Army
09.2007 - 08.2008
  • (92w)
  • I made it to the rank of E-2
  • I was honorably discharged on a Chapter 8 as part of an emergency family care plan.
  • Maintained water treatment equipment.
  • Collected samples of gases, soil, water and other materials for testing.
  • Performed water quality analysis, testing, and verification.
  • Collected water samples to test alkalinity, hardness and residual levels.
  • Used hand tools and power tools to maintain, repair and lubricate equipment.
  • Inspected equipment or monitored operating conditions, meters and gauges to determine load requirements and detect malfunctions.
  • Carried out day-day-day duties accurately and efficiently.

IDEAL Worker

Good Neighbor Community Services
02.2005 - 11.2006
  • Maintained work areas by cleaning and straightening for maximum productivity and safety.
  • Performed general housekeeping and cleaning tasks.
  • Documented accurate and complete patient information to address patient problems and expected outcomes.
  • Administered controlled narcotics, inserted and other necessary medications.
  • Performed routine evaluations of each patient's status, needs and preferences.
  • Obtained patient vital signs and input/output measurements from inpatients.
  • Assisted with admissions, appointments, transfers and discharges.

Retail Sales Associate

Wet Seal
05.2000 - 07.2001
  • Greeted customers and helped with product questions, selections and purchases.
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Answered questions about store policies and addressed customer concerns.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Issued receipts and processed refunds, credits or exchanges.
  • Folded and arranged merchandise in attractive displays to drive sales.

Sales Assistant

Ralph Lauren
06.1998 - 02.2000
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Fielded customer questions to share information about products, availability and pricing.
  • Input credit and debit card payments in POS system to complete purchases.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Worked independently with minimal supervision.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

Education

Associate of Science - Emergency Management

Delaware Technical And Community College - Owens
Georgetown, DE
05.2024

Associate of Applied Science - Social Work

Pikes Peak Community College
Colorado Springs, CO
05.2014

Skills

  • Effective Communicator and Public Speaker
  • Operational Analysis
  • Strategic Planning
  • Integrity and Transparency
  • Annual Planning
  • Executive Leadership
  • Leadership and People Development
  • Operational Efficiency and Safety
  • Calm and Professional Under Pressure
  • Upbeat and Positive Personality
  • Understanding Customer Needs
  • Presenting Solutions

Accomplishments

-Graduates U.S. Army Basic Training

-Raised Three Children

-Operated my own business for almost 4 years

-1 life save

-Volunteer Firefighter

-Passed my EMT certificate

-Ambulance License

-CPR Certified

-First aid Certified

-Water rescue Certified

-Hazmat Certified

-MANT (body posture)

-Combative Traning

-weapons trained


Certification

-EMT

-EVO

-EMR

-BLS

-CPR

-AED

-Hazmat

-Water rescue 1

-First aid

- Alcohol and tobacco (safe serve)

-United States Army Basic Training

Languages

Spanish
Arabic
Dutch
German

Timeline

Customer Service Associate

Homegoods Stores
01.2023 - Current

Driver /Owner/Operator

Billie Ray Collison And Family Transports
09.2018 - 09.2022

Ambulance Driver and an Emergency Medical Technician

Gem Ambulance
10.2015 - 01.2018

Bartender

La Hacienda
07.2015 - 10.2015

Assistant Manager

Wilsons Leather
04.2014 - 08.2014

Photographer

Picture People
09.2013 - 04.2014

Photographer

Olen Mills
01.2012 - 09.2014

Water Treatment Specialist

United States Army
09.2007 - 08.2008

IDEAL Worker

Good Neighbor Community Services
02.2005 - 11.2006

Retail Sales Associate

Wet Seal
05.2000 - 07.2001

Sales Associate

Wilsons Leather
04.2000 - 07.2021

Sales Assistant

Ralph Lauren
06.1998 - 02.2000

Associate of Science - Emergency Management

Delaware Technical And Community College - Owens

Associate of Applied Science - Social Work

Pikes Peak Community College

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