Summary
Overview
Work History
Education
Skills
Timeline
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Tammy Wilkinson

Tammy Wilkinson

League City,TX

Summary

Ambitious, career-focused job seeker, anxious to obtain an entry-level [Job Title] position to help launch career while achieving company goals.

Overview

15
15
years of professional experience

Work History

LOADED UPS AIRPLANES/ Wing Walker

UPS Freight
Romulus, MI
11.2020 - 05.2022
  • Provided companionship for clients during walks and other activities.
  • Conducted regular assessments of the home environment for potential hazards related to walking.
  • Attracted new clients through referrals and word-of-mouth marketing.
  • Understood and followed oral and written directions.
  • Completed day-to-day duties accurately and efficiently.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Maintained updated knowledge through continuing education and advanced training.
  • Identified needs of customers promptly and efficiently.

Banquet and Fine Dining Server

Dearborn Country Club
Dearborn, MI
12.2017 - 04.2020
  • Carried appetizer and drink trays around events and maneuvered around guests and furniture without spilling.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Presented menus and answered questions regarding items.
  • Assisted cooks in plating desserts for special events.
  • Cleared used tableware between courses and replaced with clean items as necessary.
  • Collected dishes promptly after each course, cleared crumbs and glassware and maintained customer satisfaction.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Filled condiments and napkin containers during slack periods.
  • Stocked side stations with additional supplies such as coffee cups or extra cutlery.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Collaborated with kitchen staff to deliver food smoothly, adapting service based on customer requests and kitchen readiness.
  • Adhered to sanitation and safety policies, protecting establishment, and patrons.
  • Served wine and other drinks according to restaurant standards.
  • Trained new employees to perform duties.
  • Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.
  • Noted timing of meal progression, keeping kitchen staff informed.
  • Ensured proper presentation of dishes before serving to the guest.
  • Replenished supplies such as utensils, napkins and condiments throughout shift hours.
  • Refilled water glasses regularly during meal services.
  • Stocked service areas with supplies during slow periods.
  • Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
  • Served orders by picking up and delivering selections from kitchen.
  • Processed payments accurately at the end of each meal service period.

Server

Pete’s Stardust Family Dining
Dearborn, MI
12.2011 - 05.2015
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Presented menus and answered questions regarding items.
  • Prepared checks, itemizing total meal costs and taxes.
  • Informed customers of daily specials and signature menu items.
  • Stocked service areas with supplies during slow periods.
  • Assisted in training new servers.
  • Prepared drinks according to standard recipes.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Filled condiments and napkin containers during slack periods.
  • Checked food before serving it to customers.
  • Garnished dishes and beverages to serve visually appealing menu items.

Fine Dining Server

Ernie’s Fine Dining & Catering
Pasadena, TX
02.2007 - 02.2010
  • Maintained smooth and efficient flow of guests into and out of assigned sections.
  • Responded to ad hoc cleaning duties at end of shift.
  • Maintained cleanliness of work area throughout shift by wiping down surfaces, taking out trash.
  • Ensured proper set-up of dining area before service began including silverware, condiments, napkins.
  • Greeted guests upon arrival and escorted them to their assigned tables.
  • Adhered to all safety and sanitation policies when handling food and beverage items.
  • Demonstrated knowledge of wine list and recommended wines based on customer preferences.
  • Trained in wine and liquor service in order to provide full and positive experiences to guests.
  • Filled condiments and napkin containers during slack periods.
  • Processed payments promptly at the end of meal service period using POS terminals.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Matched wines with menu items and guest preferences.
  • Stocked ice bins and ensured adequate supply of alcoholic beverages were available throughout shift.
  • Served food and beverages to patrons and confirmed complete orders.
  • Brought wine selections to tables with appropriate glasses and poured for customers.

Education

Certified/ Graduated - Medical Business Administration- Billing/Coding

Dorsey School of Business
Southgate, MI
08-2015

Skills

  • Intern at Pain Clinic - Filing patient Calls
  • Fine Dining Catering
  • Fine Dining Server
  • Kept Clean working environment
  • Self starter
  • Independent
  • Team Player
  • Customer Service
  • Honest and Trustworthy
  • Valid Driver's License
  • Flexible Schedule
  • Punctual and Reliable
  • Physical Strength
  • Empathy

Timeline

LOADED UPS AIRPLANES/ Wing Walker

UPS Freight
11.2020 - 05.2022

Banquet and Fine Dining Server

Dearborn Country Club
12.2017 - 04.2020

Server

Pete’s Stardust Family Dining
12.2011 - 05.2015

Fine Dining Server

Ernie’s Fine Dining & Catering
02.2007 - 02.2010

Certified/ Graduated - Medical Business Administration- Billing/Coding

Dorsey School of Business

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Tammy Wilkinson