Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst
Tammy Williams

Tammy Williams

Receptionist/Office Assistant
Cleveland ,TN

Summary

At Sidney Sound & Hearing Services, I excelled as a Receptionist/Office Assistant, streamlining front desk operations and enhancing customer satisfaction through exceptional organizational skills and a service-oriented mindset. My adeptness in data entry and cultivating positive client relations significantly contributed to office efficiency and confidentiality management.

Overview

3
3
years of professional experience

Work History

Receptionist/ Office

Sidney Sound & Hearing Services
07.2021 - 07.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Maintained confidentiality of information regarding clients and company.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
  • Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
  • Organized, maintained and updated information in computer databases.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Collected Type payments, processed transactions and updated relevant records.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

Education

Cosmetologist License - Cosmetology

University of Beauty
Cleveland, TN
1992

Independent High School
Charlotte, NC
1982

Skills

  • Organization skills
  • Time Management
  • Telephone skills
  • Data Entry
  • Verbal and written communication
  • Customer/Client relations
  • Scheduling
  • Scheduling appointments
  • Greeting and Seating Clients
  • Data inputting
  • File Management
  • Administrative Support
  • Mail handling
  • Document Management
  • Professional Demeanor
  • Calendar Management
  • Documentation And Reporting
  • Service-oriented mindset
  • Bookkeeping

Timeline

Receptionist/ Office

Sidney Sound & Hearing Services
07.2021 - 07.2024

Cosmetologist License - Cosmetology

University of Beauty

Independent High School
Tammy Williams Receptionist/Office Assistant