Tammy Williams-Roundtree
Lauderhill
Summary
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Overview
12
12
years of professional experience
Work History
Credit and Collections Specialist
Land N Sea
11.2019 - 03.2022
- Reviewing and managing assigned accounts per AR portfolio
- Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect it in installments
- Emailing/Faxing customer Invoices/Statements per request
- Request large order to be release by Supervisor
- Assist with resolution of customer inquires through the Credit phone loop
- Daily process of EFT & Credit Card Payments
- Place accounts on credit hold per outstanding balances
- Posting payments
- Reconcile customer disputes as they pertain to payment of outstanding balances that are past due
- Contact all customer regarding NSF balances and Credit card Declines
- Apply accurately and timely Cash Application per customers remittances
- Submit of customers Refund request
- When encountering discrepancies, investigate and develop ability to offer solutions to resolve accounts, such as terms change and/or late delivery of goods or services
- Work closely with the Sales dept
- And Warehouse dept
- Prepare of documentation for Collection submittals and/or litigation
- Obtain proof of deliveries by communicating with Warehouse Operation Team
- Daily, weekly, and month-end reporting, also assist with Month End closing process
Credit Analyst
WAI- WETHERILL ASSOCIATES INC
11.2016 - 10.2019
- Reviewing and maintain AR Aging report to collect on past due balances per assigned portfolio
- Entering collection notes daily into the customer accounts
- Payment negotiation/Collection activities
- Research and resolve all discrepancies for short/over payments
- Manages the release of credit Holds due to being over the limit and past due accounts with the recommendation of the credit manager of Team leader for approval on large orders
- Analyzed and assessed the credit worthiness of potential new customers using various tools as Dunn & Bradstreet reports, bank References, and Trade References
- Working closely with various internal dept
- Customer Service, AR/AP dept
- Request and Update credit limits for all current customers
- Submit all customer Refund requests to the A/P dept
- Month end all small amount to be written off are forward to Credit manager
- Send customers Invoices/Statements per phone or email request
- Forward all credit card payments to the AR dept to be process
- Monthly meetings with Credit manager to review your Aging reports per your assigned portfolio
- Placing accounts on credit hold once they are over the limit
- Sending out final demand letters on all accounts past their terms and no correspondent from the customer
- Place accounts on COD (cash on delivery) status when warranted by guidelines
- Coordinate with AR team to ensure that accounts are accurate and cash is applied correctly to the customer accounts
- Work with customers to discuss any statement discrepancies, verify of charges, and coordinate with the sale rep to resolve the errors
- Key achievement: Reduced aging buckets by 35% with in the first year, each year afterwards reduced by 25%
Credit Clerk
Connection formally known as MoreDirect
07.2010 - 01.2016
- Prepared financial data for analysis of credit worthiness
- Approve or deny credit limits up to $10k based on customer financial status
- Submit request to credit manager with supporting paperwork for customer requesting a credit increase
- Process Bank and Trade references
- Release quotes on internal accounts under $10K
- Research and follow up on all fraud attempts
- Prepare and follow up on all Bankruptcy notices, file proof of claims, send via mail to the Courts and Trustee, scan all documents into the R drive for Audit purposes
- Establish and proactively monitor credit limits for active customers
- Responsible for adding new accounts to the system
- Coordinate with Account Receivable Team for vendor inquiries
- Working closely with the Sales Team/Account receivable Dept on all credit holds
- Obtain Dun & Bradstreet and Credit Risk Monitoring Reports
- Analyze credit risk and make recommendation to Credit Manager
- Research prospective company’s websites and obtain the company financial information
- Coordinate with the A/R Dept on all delinquent accounts and reconciliation
- Perform other tasks and duties necessary to support the Credit Department
Education
High School Diploma -
Piper High School
Sunrise, FL06-1989
Skills
- Credit analysis
- Collection strategies
- Aging reports analysis
- Investigative research
- Process payments
- Coordinate payment plans
- Credit and collections
- Customer Service
- Account Reconciliation
Timeline
Credit and Collections Specialist
Land N Sea
11.2019 - 03.2022
Credit Analyst
WAI- WETHERILL ASSOCIATES INC
11.2016 - 10.2019
Credit Clerk
Connection formally known as MoreDirect
07.2010 - 01.2016
High School Diploma -
Piper High School
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