Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager

Tammy Willoughby

Oak Hill,WV

Summary

Professional coordinator with proven track record in managing complex projects and coordinating team efforts for optimal results. Known for strong focus on team collaboration and delivering consistent outcomes. Highly adaptable and reliable with Knowledge of communication and problem-solving.

Overview

26
26
years of professional experience

Work History

Sr. Coordinator Field Services

Optimum Cable
11.2018 - Current
  • Worked daily with all Departments including Technicians trouble shooting Modems and Digital equipment
  • Monitored outages working with OSP and Field Services
  • Managed communication between team members, customers, and agencies involved in telecommunication work.
  • Worked with all Departments on Escalations resulting in customer satisfaction and resolutions.
  • Trained Team Members on various programs
  • Planned special events, set up meetings, and arranged conference logistics for staff.
  • Researched and compiled data to produce operational reports for senior leaders.
  • Evaluated customer issues and complaints and developed amicable solutions saving on truck rolls
  • Prioritized and managed multiple tasks and competing priorities in servicing requests from senior managers.
  • Supported Company Director by handling day-to-day needs and special projects with good multitasking and research skills.
  • Provided Support to our VP and Senior management
  • Ensured accurate record keeping applying Chargebacks to Vendors
  • Collaborated closely with executive leadership to develop strategic plans that aligned with the organization's goals and objectives.
  • Overseen entering invoices for payment using ONBASE, ensuring compliance with company policies.
  • Managed the procurement process from requisition to payment, ensuring timely deliveries and accurate invoicing for MidAtlantic region
  • Ordered all tools and Supplies in Oracle for Senior Leadership
  • Ordered and organized Uniforms for all Departments

Office Manager

Timberline Construction
02.2018 - Current
  • Administration of Share point site
  • Updated expense reports daily
  • Point of contact for all contractors
  • Organize files, fax reports and scan documents
  • Prepare and distribute invoices to bill clients or pay account expenses.
  • Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll

Dispatch Lead III

Suddenlink Communication
06.1999 - 09.2017
  • Maintained and updated customers database
  • Followed up with Clients to ensure optimal customer satisfaction
  • Supervised and directed 35 employees to ensure daily work is completed
  • Organized office meetings
  • Responsible overseeing Multi line telephone system
  • Responsible for interviewing and hiring of new employees
  • Responsible for training employees on upcoming Products
  • Maintained daily schedules and coordinating with other departments
  • Use computers for various applications, such as database management or word processing.

Education

High School -

Oak Hill High School
Oak Hill, WV
05.1996

Skills

  • Office Administrative
  • Customer service support
  • Invoice Processing
  • Purchase order management
  • Administrative Leadership
  • Multitasking and organization
  • Data entry
  • Microsoft office and Excel
  • Customer Service
  • Decision-making
  • Oracle database administration
  • Budget planning

Timeline

Sr. Coordinator Field Services

Optimum Cable
11.2018 - Current

Office Manager

Timberline Construction
02.2018 - Current

Dispatch Lead III

Suddenlink Communication
06.1999 - 09.2017

High School -

Oak Hill High School

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