Summary
Overview
Work History
Education
Skills
Certification
Resumeobjective
Timeline
Generic

Tammy Wilson

Paget

Summary

Community-oriented Officer comfortable working in high-stress situations and coordinating emergency responses. Seasoned team leader with unrelenting dedication to keeping community safe and secure. Proactive about using proper protocols while on duty and interacting with community contacts.

Overview

37
37
years of professional experience
1
1
Certification

Work History

Business Risk Officer & Dormancy Manager

Digital Business Services, HSBC Bermuda
07.2021 - Current
  • Worked collaboratively with Relationship Managers to ensure compliance with the CSEM policy and provided guidance on submissions to the monthly RRCSC meeting
  • Identified issues in processes and procedures, defining and implementing actions to resolve them
  • Provided support to ensure staff receive adequate ISR education awareness
  • Responsible for reporting any Information Security breaches and recording Data Leakage tickets
  • Ensured adherence to the security of physical information, including clear desk checks and secure waste disposal
  • Ensured management awareness of processes and procedures for accessing business information, systems, and applications
  • Conducted semi-annual reviews of Physical Access and quarterly reconciliation of system accesses via the GIAM system
  • Reconciled the Unclaimed GL on a bi-monthly basis.

CMB CDD and Onboarding Associate

Commercial Banking, HSBC Bermuda
01.2017 - 07.2021
  • Collaborated with Relationship Managers and Product Specialists to connect customers to opportunities in over 60 countries
  • Managed the customer experience throughout onboarding and CDD refresh for existing clients
  • Acted as the point of contact for clients during CDD journeys, balancing client impact with organizational needs
  • Executed requests for additional information from CDD Operations and liaised with clients
  • Provided feedback regarding risk profiles of clients and assisted RMS with priorities relating to SCC and High-Risk cases
  • Led ID&V projects and implemented the Global Database Management System for KYC processes.

Monitoring & Control Manager

Wholesale Credit, HSBC Bermuda
01.2004 - 01.2017
  • Oversight of loan portfolio and Treasury systems for foreign exchange violations and delinquent loans
  • Managed monthly reporting and escalation of issues to senior management
  • Led remediation projects and improvements in reporting quality.

Settlement Supervisor

Treasury Department, The Bank of Bermuda
01.2003 - 01.2004
  • Managed daily payments and receipts of funds
  • Liaised with dealers & administrators to resolve trading inconsistencies
  • Tested new systems and trained staff.

Senior Treasury Settlement Administrator

Treasury Department, The Bank of Bermuda
01.2002 - 01.2003
  • Confirmed and settled Treasury financial instruments
  • Solved trading inconsistencies with dealers & administrators.

Administrative Assistant

Attorney's Liability Assurance Society (Bermuda) Ltd
01.1997 - 01.2002
  • Prepared directors' expenses and reconciled company bank accounts
  • Assisted with preparation for Annual General Meetings.

Administrative Assistant

Grosvenor Trust Company Ltd
01.1996 - 01.1997
  • Collated information for opening Trust files and arranged document execution
  • Managed accounts, issued drafts, and transferred funds in foreign exchange.

Treasury Administrator

Treasury Department, The Bank of Bermuda
01.1993 - 01.1996

Senior Trust Clerk

Personal Trust Department, The Bank of Bermuda
01.1990 - 01.1993

Treasury Foreign Exchange Clerk

Personal Trust Department, The Bank of Bermuda
01.1988 - 01.1990

Education

The American Institute of Chartered Property Casualty Underwriters

ICS International Correspondent School

Bermuda Employers' Council

Universal Class Inc.

Global Compliance Institute

Skills

  • Critical Thinking
  • Organization
  • Collaboration
  • Customer Service
  • Communication
  • Operational Credit Skills
  • Managing Financial Crime Risk
  • Time Management
  • Knowledge of CARM, CME, CRT, NGT, Treats System, CARM for banks, etc

Certification

  • Microsoft Excel 2010 Macros & VBA Certificate (Media Tek - Training Solutions)
  • Accounting & Bookkeeping 101 Certificate (Universal Class Inc.)
  • Essential Business Skills for the Insurance Professional Certificate (The American Institute of Chartered Property Casualty Underwriters)
  • Professional Secretary Course & Personal Computer Specialist Certificates (ICS International Correspondent School)

Resumeobjective

Top-performing, motivated banking professional with a strong analytical background and broad banking experience in corporate banking, risk, and treasury operations. Excellent interpersonal skills and the ability to proactively organize and manage to ensure effective support and service to customers.

Timeline

Business Risk Officer & Dormancy Manager

Digital Business Services, HSBC Bermuda
07.2021 - Current

CMB CDD and Onboarding Associate

Commercial Banking, HSBC Bermuda
01.2017 - 07.2021

Monitoring & Control Manager

Wholesale Credit, HSBC Bermuda
01.2004 - 01.2017

Settlement Supervisor

Treasury Department, The Bank of Bermuda
01.2003 - 01.2004

Senior Treasury Settlement Administrator

Treasury Department, The Bank of Bermuda
01.2002 - 01.2003

Administrative Assistant

Attorney's Liability Assurance Society (Bermuda) Ltd
01.1997 - 01.2002

Administrative Assistant

Grosvenor Trust Company Ltd
01.1996 - 01.1997

Treasury Administrator

Treasury Department, The Bank of Bermuda
01.1993 - 01.1996

Senior Trust Clerk

Personal Trust Department, The Bank of Bermuda
01.1990 - 01.1993

Treasury Foreign Exchange Clerk

Personal Trust Department, The Bank of Bermuda
01.1988 - 01.1990

The American Institute of Chartered Property Casualty Underwriters

ICS International Correspondent School

Bermuda Employers' Council

Universal Class Inc.

Global Compliance Institute

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