Summary
Overview
Work History
Education
Skills
Timeline
Tammy Wilson

Tammy Wilson

Richmondville,NY

Summary

Motivated and versatile healthcare/administrative professional with a passion for helping others. Demonstrated leadership abilities and efficient organizational skills. Specializes in administrative and clinical duties with years of experience and a positive personality.

Overview

12
12
years of professional experience

Work History

Office Administrator/Accounts Receivable

Kelley Farm & Garden
03.2024 - Current
  • 1. Invoicing: preparing and distribute invoices/statements to commercial and residential customers
  • 2. Collect and post payments to ensure accurate applications and account statuses
  • 3. Customer communication to ensure timely payments of any outstanding invoices
  • 4. I am responsible to oversee all accounts, commercial and residential, ensuring is accurate and up to date.
  • Additional responsibilities:
  • 1. Daily sales tracking, financial spreadsheets.
  • 2. Months end reconciliations of all accounts
  • 3. Monthly and quarterly tax preparation and reporting

Medical Assistant

Cobleskill Regional Hospital
11.2022 - Current
  • Assisted physicians and nurses in delivering patient care, including taking vital signs, preparing examination rooms, and documenting patient information.
  • Conducted patient assessments, obtained medical histories, and updated electronic health records.
  • Scheduled appointments, managed patient flow, and coordinated referrals to specialists.
  • Provided patient education on medication instructions, post-treatment care, and preventive measures.
  • Collaborated with a multidisciplinary team to ensure efficient and coordinated patient care.
  • Prepared examination rooms by ensuring cleanliness and stocking necessary supplies
  • Assisted physicians and nurses in patient examinations, procedures, and treatments
  • Took vital signs such as blood pressure, temperature, pulse rate, and respiratory rate accurately
  • Performed basic laboratory tests including collecting specimens and conducting routine tests
  • Managed patient medical records by accurately documenting information in electronic health record systems
  • Scheduled appointments for patients, coordinating with other departments as needed
  • Provided exceptional customer service to patients by addressing inquiries and concerns promptly and professionally
  • Collaborated with insurance companies to verify coverage eligibility for patients' medical services
  • Supported front desk operations by greeting patients, checking them in/out, and managing phone calls efficiently
  • Ensured compliance with HIPAA regulations regarding patient privacy and confidentiality at all times
  • Participated in staff meetings to discuss updates on policies, procedures, or changes in healthcare regulations
  • Contributed to a positive work environment through effective communication with colleagues
  • Assisted with administrative tasks such as filing documents or processing paperwork
  • Responded quickly during emergencies or urgent situations within the clinic setting
  • Maintained a clean and organized work area to ensure safety and efficiency in daily operations
  • Demonstrated proficiency in using electronic health record (EHR) systems for accurate documentation and retrieval of patient information
  • Served as a liaison between patients/families and healthcare providers to facilitate smooth communication flow

Benefit Specialist

St. Mary's Healthcare
03.2022 - 11.2022
  • Administered comprehensive employee benefits programs, including health insurance, retirement plans, and leave policies.
  • Conducted benefits enrollment sessions, explaining plan options and assisting employees with selections.
  • Collaborated with insurance providers and brokers to negotiate competitive rates and resolve claims issues.
  • Developed and implemented employee wellness initiatives, resulting in improved overall health and reduced healthcare costs.
  • Managed open enrollment processes, ensuring accurate data entry and timely distribution of materials.
  • Provided guidance and support to employees regarding benefits-related inquiries and concerns.
  • Attention to details
  • Team Collaboration
  • Time Management
  • Interpersonal Communication
  • Managed and administered employee benefit programs, including health insurance, retirement plans, and wellness initiatives
  • Provided guidance to employees on benefit options, eligibility requirements, and enrollment processes
  • Conducted benefits orientations for new hires to educate them about available benefits and answer any questions
  • Developed communication materials such as brochures, newsletters, and online resources to effectively communicate benefit information to employees
  • Maintained accurate records of employee benefit elections, changes, terminations, and COBRA notifications
  • Counseled employees on leave policies such as FMLA (Family Medical Leave Act) and ensured compliance with legal requirements
  • Liaised with payroll department to ensure accurate deductions for employee contributions towards benefit plans
  • Served as a point of contact for escalated inquiries or issues related to employee benefits from both employees and management team members
  • Collaborated with HR team on open enrollment process resulting in smooth transition without disruption of services
  • Educated managers on FMLA guidelines ensuring compliance across all departments
  • Developed and delivered training sessions for HR team members on benefit administration processes and procedures
  • Assisted employees in resolving issues related to claims, coverage, or other benefit-related matters

Human Resources Manager

Walmart
05.2021 - 04.2022
  • Managed associate relations closely and improved employee retention levels.
  • Conducted labor negotiations and handled crucial performance management.
  • Recruited quality staff and processed employees.
  • Utilized Google Suite and Excel for data management and analytics.
  • Implemented compensation and benefits strategies.
  • Created accurate and flexible schedules to meet employee needs.
  • Decreased onboarding time and governed performance management for a highly functioning store.

Case Manager

Health Home of St. Mary's Healthcare
10.2020 - 04.2021
  • Responsible for overall care management, resource management, data tracking, and communications management.
  • Analyzed patient care processes to identify high-cost areas and find cost-effective solutions.
  • Coordinated and provided safe, timely, and client-centered care.
  • Facilitated multiple care aspects and acted as an advocate for patients.
  • Developed effective working relationships with the medical team.
  • Utilized strong problem-solving and communication skills.
  • Conducted thorough assessments to identify client needs and develop individualized care plans
  • Managed a caseload of XX clients, providing comprehensive case management services
  • Advocated for clients' rights and ensured access to appropriate resources and support systems
  • Maintained accurate and up-to-date documentation of client interactions, progress, and outcomes
  • Facilitated regular meetings with clients to review goals, address barriers, and track progress
  • Coordinated referrals to community agencies for additional support services as needed
  • Provided crisis intervention and emotional support to clients in challenging situations
  • Assisted clients in navigating complex healthcare systems and accessing medical care
  • Educated clients on available community resources related to housing, employment, education, etc
  • Developed strong relationships with local service providers to enhance referral networks
  • Participated in case conferences and team meetings to discuss client progress and treatment plans
  • Supported clients in developing independent living skills such as budgeting or job searching
  • Demonstrated cultural sensitivity when working with diverse populations
  • Liaised between clients/families/communities/agencies/organizations involved in the case management process

Foundation Development Specialist

St. Mary's Healthcare
11.2015 - 10.2020
  • Assisted with fundraising campaigns and major gifts programs.
  • Prepared fundraising materials and maintained campaign data.
  • Organized and implemented fundraising initiatives and special events.
  • Monitored fund usage and updated donor databases.
  • Exhibited excellent communication and critical thinking skills.

Clinical Support Secretary

Cobleskill Regional Hospital
10.2013 - 11.2015
  • Provided full support to 9 providers in the Rehabilitative Services department.
  • Scheduled and registered patients, obtaining accurate information.
  • Handled insurance verification and financial forms.
  • Collected copays and deposits, advised patients on payment options.
  • Supported patient care by maintaining efficient administrative processes.

Education

Bachelor Degree - Human Services

Herkimer County Community College, Herkimer, NY

Skills

  • Human Resources
  • Workers' Compensation
  • Employee Orientation
  • Medical Scheduling
  • Office Management
  • Phlebotomy
  • Payroll
  • Accounting
  • Computer Literacy
  • Customer Service
  • Medical Office Administration
  • Medication Administration
  • Recruiting
  • Conflict Management
  • Philanthropy
  • Organizational Skills
  • Performance Management
  • Administrative Experience
  • Interviewing
  • Raiser's Edge
  • Vital Signs Measurement
  • QuickBooks (3 years)
  • Hospitality
  • Workforce Management
  • Electronic Health Records (EHR)
  • Data Entry
  • Leadership
  • Microsoft Office
  • Social Work
  • Front Desk
  • Patient Care and Assessment
  • Case Management

Timeline

Office Administrator/Accounts Receivable - Kelley Farm & Garden
03.2024 - Current
Medical Assistant - Cobleskill Regional Hospital
11.2022 - Current
Benefit Specialist - St. Mary's Healthcare
03.2022 - 11.2022
Human Resources Manager - Walmart
05.2021 - 04.2022
Case Manager - Health Home of St. Mary's Healthcare
10.2020 - 04.2021
Foundation Development Specialist - St. Mary's Healthcare
11.2015 - 10.2020
Clinical Support Secretary - Cobleskill Regional Hospital
10.2013 - 11.2015
Herkimer County Community College - Bachelor Degree, Human Services

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