Tammy Wingate
Port Saint Lucie ,FL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. track record in enhancing customer satisfaction and driving sales at United Healthcare and Teleperformance through expert navigation of CRM software and exceptional customer service. Skilled in maintaining professionalism under pressure, excel in multitasking and problem-solving, ensuring operational excellence and positive outcomes in fast-paced environments. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
Work History
Driver, Rehabilitation
Amethyst Recovery Center
2023.04 - 2024.03
- Followed all relevant traffic laws and safety regulations.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Communicated with dispatchers and other personnel to coordinate transportation schedules. Transported clients from airports to rehabilitation 2 to 4 times a day.
Customer Sales and Service Expert
Teleporformance
2019.06 - 2023.03
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Implemented up-selling techniques to maximize revenue opportunities while delivering value-added solutions to clients.
- Developed strong relationships with clients, fostering loyalty and repeat business for the company.
- Maintained working knowledge of products, accounts, representatives, tools and systems.
- Exceeded sales goals consistently through effective negotiation tactics and persuasive communication skills.
- Completed call documentation while speaking with customers.
- Handled up to 40-60 calls promptly and with courteous professionalism.
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly and professionally.
- Navigated multiple computer systems expertly to handle customers' sales and service needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Trained new personnel regarding company operations, policies and services.
- Trained staff on operating procedures and company services.
School Bus Driver
Martin County School District
2016.10 - 2020.03
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Adapted quickly to unexpected situations such as road closures or detours while maintaining composure under pressure to ensure timely arrivals at destinations.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
- Collaborated with school administrators to address any behavioral issues arising during transportation effectively.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria. Safely completing 6 schools a day.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Obeyed federal, state and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Complied with all relevant state and federal regulations regarding school transportation services, ensuring the safety and well-being of students at all times.
- Operated CB radio and bus PA system to make announcements and stay abreast of traffic conditions.
- Worked closely with school administration and transportation to maintain smooth operations.
Insurance Agent and Customer Service
United Healthcare
2011.11 - 2016.12
- Prepared and reviewed insurance applications to verify compliance with regulations, managed approximately 30 incoming calls and emails per day from clients and management team.
- Maintained high standards of customer service by building relationships with clients.
- Investigated and processed claims swiftly to keep customers satisfied.
- Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Utilized CRM software to manage client relationships.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Educated clients on insurance policies and procedures.
- Finalized sales and collected necessary deposits.
- Analyzed customer needs to provide customized insurance solutions.
- Calculated premiums and established payment methods for sales.
- Collected premiums on or before effective date of coverage.
Education
High School Diploma -
James H Groves
Middletown Delaware06.1997
Skills
- CRM Software
- Customer service excellence
- Problem-solving abilities
- Multitasking
- Computer Skills
- Understanding Customer Needs
- Organizational Skills
- Attention to Detail
- Calm and Professional Under Pressure
- Team Collaboration
- Effective Communication
- Professionalism
Timeline
Driver, Rehabilitation
Amethyst Recovery Center
2023.04 - 2024.03
Customer Sales and Service Expert
Teleporformance
2019.06 - 2023.03
School Bus Driver
Martin County School District
2016.10 - 2020.03
Insurance Agent and Customer Service
United Healthcare
2011.11 - 2016.12
High School Diploma -
James H Groves
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