Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tammy Wingate

St. Petersburg

Summary

Safety-conscious School Bus Driver with 15 years in school bus transportation work and high regard for student safety. Transported large school district's students and University on daily routes and field trips and earned high safety ratings every year. Excellent driving and communications skills leading to outstanding results. Offers clean driving history and strong safety record. Gets along well with students, bus monitors and teachers. Compassionate with students and great at resolving conflicts. Keeps bus clean and well-maintained with daily care.

Overview

13
13
years of professional experience

Work History

K-12 School Bus Driver

Martin County School District
09.2024 - 03.2025
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
  • Complied with personal grooming and conduct guidelines and regulations to promote high standard of professionalism.
  • Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Obeyed federal, and local traffic laws and regulations to enable safe transportation outcomes for participants.
  • Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
  • Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.

Driver, Rehabilitation

Amethyst Recovery Center
04.2023 - 03.2024
  • Followed all relevant traffic laws and safety regulations.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules. Transported clients to and from airports, halfway houses, residence, doctors appointments and emergency care.
  • Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
  • Conducted client rounds to check on residents.
  • Searched resident belongings prior to and during stays.
  • Developed and maintained positive relationships with clients to create safe and supportive environment.
  • Delivered compassionate patient care, focusing on safety, comfort and emotional support.
  • Treated clients and families with respect and dignity.
  • Took patient blood pressure and pulse rate, reporting findings in health charts.

Customer Sales and Service Expert

Teleporformance
06.2019 - 03.2023
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Implemented up-selling techniques to maximize revenue opportunities while delivering value-added solutions to clients.
  • Developed strong relationships with clients, fostering loyalty and repeat business for the company.
  • Maintained working knowledge of products, accounts, representatives, tools and systems.
  • Exceeded sales goals consistently through effective negotiation tactics and persuasive communication skills.
  • Completed call documentation while speaking with customers.
  • Handled up to 40-60 calls promptly and with courteous professionalism.
  • Enhanced customer satisfaction by addressing inquiries and resolving issues promptly and professionally.
  • Navigated multiple computer systems expertly to handle customers' sales and service needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Trained new personnel regarding company operations, policies and services.
  • Trained staff on operating procedures and company services.

School Bus Driver

Martin County School District
10.2016 - 03.2020
  • Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
  • Adapted quickly to unexpected situations such as road closures or detours while maintaining composure under pressure to ensure timely arrivals at destinations.
  • Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
  • Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
  • Collaborated with school administrators to address any behavioral issues arising during transportation effectively.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria. Safely completing 6 schools a day.
  • Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
  • Obeyed federal, state and local traffic laws and regulations to enable safe transportation outcomes for participants.
  • Complied with all relevant state and federal regulations regarding school transportation services, ensuring the safety and well-being of students at all times.
  • Operated CB radio and bus PA system to make announcements and stay abreast of traffic conditions.
  • Worked closely with school administration and transportation to maintain smooth operations.

Insurance Agent and Customer Service

United Healthcare
11.2011 - 12.2016
  • Prepared and reviewed insurance applications to verify compliance with regulations, managed approximately 30 incoming calls and emails per day from clients and management team.
  • Maintained high standards of customer service by building relationships with clients.
  • Investigated and processed claims swiftly to keep customers satisfied.
  • Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
  • Utilized CRM software to manage client relationships.
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Educated clients on insurance policies and procedures.
  • Finalized sales and collected necessary deposits.
  • Analyzed customer needs to provide customized insurance solutions.
  • Calculated premiums and established payment methods for sales.
  • Collected premiums on or before effective date of coverage.

Education

High School Diploma -

James H Groves
06.1997

Skills

  • Customer service excellence
  • Understanding Customer Needs
  • Calm and Professional Under Pressure
  • Effective Communication
  • Route coordination
  • Pre-trip inspections
  • Defensive driving
  • Punctuality
  • Safety-focused
  • Clean DMV record

Timeline

K-12 School Bus Driver

Martin County School District
09.2024 - 03.2025

Driver, Rehabilitation

Amethyst Recovery Center
04.2023 - 03.2024

Customer Sales and Service Expert

Teleporformance
06.2019 - 03.2023

School Bus Driver

Martin County School District
10.2016 - 03.2020

Insurance Agent and Customer Service

United Healthcare
11.2011 - 12.2016

High School Diploma -

James H Groves

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