Tammy Wood
Mooresville,NC
Summary
Dynamic Universal Banker with extensive experience at Truist Bank, excelling in cash handling and customer service. Proven track record in enhancing customer satisfaction through personalized banking solutions and effective relationship building. Skilled in transaction processing and compliance, consistently achieving branch performance metrics while fostering a collaborative team environment.
Overview
15
15
years of professional experience
Work History
Universal Banker
Truist Bank
09.2010 - Current
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Facilitated smooth transactions by adeptly handling cash deposits, withdrawals, check processing, and loan payments.
- Provided exceptional service through accurate and efficient management of teller line duties while maintaining strict confidentiality standards.
- Strengthened customer relationships with proactive communication and timely resolution of queries or concerns.
- Maintained accuracy in daily transaction reporting, reconciling discrepancies promptly to ensure seamless accounting operations within the branch.
- Collaborated with team members to achieve branch performance metrics, fostering a positive work environment.
- Educated customers on various banking products and services, empowering them to make informed financial decisions aligned with their personal goals.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Ensured a consistent and positive customer experience by upholding high standards of professionalism, courtesy, and responsiveness in all interactions.
- Trained and mentored junior banking staff to maximize performance, efficiency, and compliance.
- Managed risk effectively by adhering to established security protocols and diligently monitoring suspicious activities or transactions.
- Balanced teller drawers and ATM cash.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Assisted customers with banking needs and inquiries.
- Educated customers on online banking and mobile banking applications.
- Executed wire transfers, stop payments and account transfers.
- Counted, verified and handled bank deposits and armored car transactions.
- Maintained friendly and professional customer interactions.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Processed wide variety of retail banking transactions for personal and commercial customers.
Education
Associates Degree - Business Administration
Brookdale Community College
Lincroft, NJSkills
- Branch operations
- Cash handling proficiency
- Electronic funds transfer
- Customer needs assessment
- Transaction processing
- Deposit processing
- Payment processing
- Performance tracking
- Document preparation
- Banking software navigation
- Customer service
- Check processing
- Teller experience
- Cash handling
- Customer Service-oriented
- Developing customer relationships
- Money handling
- Know your customer
- Account servicing
- Cash management
- Employee training assistance
- Audit procedures
- Teller support
- Professional demeanor
Timeline
Universal Banker
Truist Bank
09.2010 - Current
Associates Degree - Business Administration
Brookdale Community College
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