Summary
Overview
Work History
Education
Skills
Software
Work Availability
Quote
Timeline
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Tammy Woods

Seasoned Customer Relations Professional
Pineville,LA - Louisiana

Summary

Knowledgeable and dedicated customer service professional with extensive experience in a variety of industries, where customer relations were key in deliverables. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Outstanding interpersonal skills, excellent time management and problem-solving skills and a very hard worker.

Overview

22
22
years of professional experience

Work History

Long Term Substitute Teacher

Rapides Parish School Board
Alexandria, LA
08.2021 - 05.2022
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Taught diverse subjects for grades K-12, successfully delivering seamless teaching in absence of regular teacher.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
  • Organized lesson plans using teaching software for long-term interim assignments.
  • Helped students develop life-long learning skills and good study habits.
  • Leveraged classroom discussion strategies to engage students, promote topics and boost learning opportunities.

Family Caregiver

Woods Family
Colfax, LA
01.2020 - 01.2022
  • Served as chief Advocate to state and Federal agencies regarding Medicare, Medicaid, Disaster programs to ensure all services were being fully utilized.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery for my parent.
  • Assisted parent with self-administered medications.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Utilized knowledge of available resources, such as Council on Aging and other local agencies to help patient select appropriate courses and obtain relevant support.
  • Assisted parent in understanding individual rights and responsibilities in regards to care, coverage and payment.
  • Collected and reviewed patient information to assess eligibility for special programs.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.



Government Relations Manager

Government
Baton Rouge, Louisiana
10.2006 - 11.2019
  • Delivered political subject matter expertise to government representatives and civic officials.
  • Advanced organization's legislative and political agenda through advocacy initiatives.
  • Attended legislative and regulatory hearings to report information.
  • Organized and planned meetings with high-level political appointees and elected officials.
  • Identified, researched and tracked legislative issues relevant to current public issues.
  • Developed and maintained strong working relationships with industry lobbyists, elected officials, regulators and government staff to advocate effectively for legislative and regulatory policy goals.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Handled 50 calls per day to address customer inquiries and concerns.

Lead Call Center Representative

CLECO
Pineville, LA
01.1995 - 08.2001
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Educated customers on company systems, form completion and access to services.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Engaged in learning and development opportunities to promote continued performance improvement.
  • Sought out extra training opportunities to enhance customer relationship management abilities.

Education

Bachelor of Arts - Mass Communication

Grambling State University
Grambling, LA
05.2001 -

Skills

    Organizational abilities

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Software

Microsoft

Slack

Social Media

Zoom

Databases

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

"The only true wisdom is in knowing you know nothing."
Socrates

Timeline

Long Term Substitute Teacher

Rapides Parish School Board
08.2021 - 05.2022

Family Caregiver

Woods Family
01.2020 - 01.2022

Government Relations Manager

Government
10.2006 - 11.2019

Bachelor of Arts - Mass Communication

Grambling State University
05.2001 -

Lead Call Center Representative

CLECO
01.1995 - 08.2001

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Tammy WoodsSeasoned Customer Relations Professional