Microsoft
Tammy Woods
Seasoned Customer Relations Professional
Pineville,LA - Louisiana
Summary
Knowledgeable and dedicated customer service professional with extensive experience in a variety of industries, where customer relations were key in deliverables. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Outstanding interpersonal skills, excellent time management and problem-solving skills and a very hard worker.
Overview
22
22
years of professional experience
Work History
Long Term Substitute Teacher
Rapides Parish School Board
Alexandria, LA
08.2021 - 05.2022
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Taught diverse subjects for grades K-12, successfully delivering seamless teaching in absence of regular teacher.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
- Organized lesson plans using teaching software for long-term interim assignments.
- Helped students develop life-long learning skills and good study habits.
- Leveraged classroom discussion strategies to engage students, promote topics and boost learning opportunities.
Family Caregiver
Woods Family
Colfax, LA
01.2020 - 01.2022
- Served as chief Advocate to state and Federal agencies regarding Medicare, Medicaid, Disaster programs to ensure all services were being fully utilized.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery for my parent.
- Assisted parent with self-administered medications.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Monitored clients' overall health and well-being and noted significant changes.
- Utilized knowledge of available resources, such as Council on Aging and other local agencies to help patient select appropriate courses and obtain relevant support.
- Assisted parent in understanding individual rights and responsibilities in regards to care, coverage and payment.
- Collected and reviewed patient information to assess eligibility for special programs.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Government Relations Manager
Government
Baton Rouge, Louisiana
10.2006 - 11.2019
- Delivered political subject matter expertise to government representatives and civic officials.
- Advanced organization's legislative and political agenda through advocacy initiatives.
- Attended legislative and regulatory hearings to report information.
- Organized and planned meetings with high-level political appointees and elected officials.
- Identified, researched and tracked legislative issues relevant to current public issues.
- Developed and maintained strong working relationships with industry lobbyists, elected officials, regulators and government staff to advocate effectively for legislative and regulatory policy goals.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Handled 50 calls per day to address customer inquiries and concerns.
Lead Call Center Representative
CLECO
Pineville, LA
01.1995 - 08.2001
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Educated customers on company systems, form completion and access to services.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Engaged in learning and development opportunities to promote continued performance improvement.
- Sought out extra training opportunities to enhance customer relationship management abilities.
Education
Bachelor of Arts - Mass Communication
Grambling State University
Grambling, LA 05.2001 -
Skills
Organizational abilities
Adaptable
Relationship building and management
Creative problem solving
Verbal and written communication
Active Listening
Conflict Resolution
Training and Development
Decision-Making
Cultural Awareness
MS Office
First Aid/CPR
Interpersonal Communication
Excellent Communication
Understanding of medical terminology
Knowledge of medical insurance terminology
Client needs determination
Training development aptitude
Google Workspace
Search Engine Optimization
Negotiation
Software
Slack
Social Media
Zoom
Databases
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"The only true wisdom is in knowing you know nothing."
Socrates
Timeline
Long Term Substitute Teacher
Rapides Parish School Board
08.2021 - 05.2022
Family Caregiver
Woods Family
01.2020 - 01.2022
Government Relations Manager
Government
10.2006 - 11.2019
Bachelor of Arts - Mass Communication
Grambling State University
05.2001 -
Lead Call Center Representative
CLECO
01.1995 - 08.2001