Tammy Yarbrough

• Maintain professional relationship with the drivers to increase trust, reliability and rapport.
• Maintain accurate records of all dispatched calls, improving data tracking for future analysis.
• Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
• Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
• Directed dispatching, routing, and tracking of fleet vehicles.
• Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.

Enhanced customer satisfaction by efficiently coordinating service appointments and dispatching technicians.

Dispatched IT Technicians to Scheduled Appointments.

• Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
• Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
• Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
• Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
• Developed strong relationships with first responder teams through regular communication and mutual respect during emergency situations.