Tammy Yates
Cedar Rapids,IA
Summary
Hardworking warehouse associate skilled in order fulfillment, warehouse processes and inventory management. Reliable and dependable with 8 years of industry experience. Demonstrated success in contributing to team objectives.
Overview
10
10
years of professional experience
Work History
Warehouse Fulfillment Associate - Picker
Nordstrom Direct
Cedar Rapids, IA
10.2013 - 10.2021
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Reviewed order slips, picked products and staged merchandise to be shipped.
- Maintained productivity and accuracy while continuously lifting up to 50 lbs., walking, bending, twisting, reaching, grabbing, and standing for long hours.
- Operated equipment such as pallet jacks to move heavy boxes.
- Moved merchandise using pallet jacks.
- Recorded daily activities for inventory control.
- Followed orders precisely for correct items, sizes and quantities.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Stocked shelves to match planogram images and instructions.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Managed timely and effective replacement of damaged or missing products.
- Added packed boxes to conveyor belts for movement to shipping stations.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Moved cardboard, plastic ties and other debris from unboxing to trash.
- Completed inventory accounts to keep records current and promote accurate ordering.
- Unloaded deliveries from trucks in prompt fashion.
- Noted unsafe components inside packages and discussed concerns with supervisors.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Picked and packed order items.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Marked stock with identification tags and labels to outline information such as storage locations.
- Stocked shelves, racks, and cases with new or transferred merchandise.
Cashier
Walmart
Cedar Rapids, IA
05.2008 - 03.2010
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Collected and authorized payments of guests.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Learned duties for various positions and provided backup at key times.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Verified deactivation and removal of Electronic Article Surveillance Tags from products at point of sale.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Performed various money center services to customers.
- Loaded customer credit cards and signed up new customers for card programs.
- Answered department phone calls.
- Communicated guest and employee requests to management for issue resolution.
Education
Diploma - Cosmetology
La' James International College
Iowa City, IA12.2004
High School Diploma -
Thomas Jefferson High School
Cedar Rapids, IA06.2001
Skills
- Shelving and Storage
- Attention to Detail
- Verbal and Written Communication
- Product Packaging
- Order Fulfillment
- Productivity and Time Management
- Merchandise Retrieval and Distribution
- Safety Procedures
- Product Tagging and Categorization
- Organizational Skills
- Quick Learner
- Problem Solving
Additional Information
In my spare time I enjoy spending time with my family and our 7 dogs. Most of my personal future dreams revolve around family and home. I enjoy a healthy work/life balance. I also enjoy helping out in the community. Since the derecho of 2020, I have been driving to food pantries and giveaways and delivering boxes of food to families in need. Sometimes I would do this as many as 3 times per week. I have since slowed down the amount of times I deliver food boxes to a few times each month as the demand has not been quite as great as previously.
Timeline
Warehouse Fulfillment Associate - Picker
Nordstrom Direct
10.2013 - 10.2021
Cashier
Walmart
05.2008 - 03.2010
Diploma - Cosmetology
La' James International College
High School Diploma -
Thomas Jefferson High School