Summary
Overview
Work History
Education
Skills
Timeline
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TAMMY YEP

Stockton,US

Summary

Organized Systems Engineer skilled in developing product testing procedures and monitoring production to maintain quality and efficiency. Frequently commended for creative problem-solving and continuous improvement contributions. Throughout career spanning 20 years, demonstrated strong aptitude crafting and deploying critical software, overseeing installation security and maintaining complete system effectiveness.

Overview

21
21
years of professional experience

Work History

Senior Systems Engineer

AT&T
01.2023 - Current
  • Worked with stakeholders to determine implementation and integration of system-oriented projects.
  • Performed root cause analysis to provide resolutions for production issues.
  • Collaborated with clients to determine need and devise appropriate software and hardware solutions.
  • Created manuals and taught training sessions to educate co-workers on new systems.
  • Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
  • Suggested system updates or changes after conduct in-depth technical reviews.
  • Created flowcharts, diagrams and other documentation.
  • Created system design models and specifications to support system programmers and development teams.
  • Checked for accuracy and functionality during implementation of new systems.
  • Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users.
  • Automated data collection activities to increase productivity.
  • Integrated database and backup servers into enterprise systems.
  • Performed cost-benefit and ROI analyses for proposed systems.
  • Verified compliance with applicable performance metrics and compatibility expectations.
  • Completed software updates and assessed security patches for optimized computer use.
  • Collaborated with executive team to define business requirements and systems goals.

Senior Scrum Master

AT&T
05.2012 - 12.2022
  • Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
  • Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
  • Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity.
  • Led sprint reviews and planning meetings to promote full team engagement.
  • Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
  • Acted as go-to resource for engineering team, providing clarity on tasks, gathering missing assets or requirements and handling project changes.
  • Managed product backlog and supported Scrum framework for monthly sprint releases.
  • Managed work and project responsibilities by assigning tasks to internal individuals and external teams.
  • Worked across teams outside of engineering to find solutions and answers to issues encountered by engineering personnel.
  • Worked to provide continuous improvement for product development lifecycle.
  • Communicated project updates to stakeholders at all levels.
  • Partnered with project team members to identify and quickly address problems.
  • Led cross-functional teams to successfully complete IT projects.
  • Managed various IT projects to meet deadlines and customer requirements.
  • Resolved staff conflicts and identified potential areas of improvement.
  • Monitored and tracked project progress to support timely completion.
  • Updated customers and senior leaders on progress and roadblocks.
  • Generated reports for IT project progress and performance.
  • Implemented best practices to drive quality IT project delivery.
  • Trained personnel on use of IT tools and applications.
  • Established and enforced project timelines and deadlines.
  • Developed and introduced IT strategies to improve operational efficiency.
  • Devised test plans to validate accuracy of IT projects.
  • Wrote, updated and maintained project documentation.
  • Conducted quality assurance to verify accuracy of data used in IT projects.

Senior IT Analyst

AT&T
12.2006 - 05.2012
  • Investigated system issues and implemented resolutions to reduce downtime.
  • Assessed business requirements to create focused solutions.
  • Participated in internal audits regarding quality management system.
  • Provided backup and assistance for administration of physical and virtual server infrastructure and storage area networks.
  • Developed diagrams to describe and lay out logical operational steps.
  • Enhanced interfaces to promote better functionality for users.
  • Installed system updates to address vulnerabilities and reduce security issues.
  • Reviewed technical work of consultants and third-party support providers.
  • Administered and maintained anti-virus and anti-malware software on end-user computing devices.
  • Presented business leaders with ROI estimations to drive project planning.
  • Collaborated with upper management to drive strategy and implement new processes.
  • Analyzed existing systems and databases and recommended enhancements to solve business needs
  • Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
  • Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
  • Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.

Analyst

AT&T
04.2003 - 11.2006
  • Identified and resolved problems through root cause analysis and research.
  • Queried databases for information needed for report processing.
  • Validated results and performed quality assurance to assess accuracy of data.
  • Identified clear connections between policies and business results to eliminate or reduce confusion and help employees achieve goals.
  • Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
  • Conducted workplace compliance training to reduce liability risks and operate effectively.
  • Assessed data modeling and statistics to integrate high-level business processes with data rules.
  • Optimized core processes to improve business performance and operational agility.
  • Installed system updates to address vulnerabilities and reduce security issues.
  • Generated reports detailing findings and recommendations.
  • Collected, arranged, and input information into database system.
  • Developed and updated tracking spreadsheets for process monitoring and reporting.
  • Gathered, organized and input information into digital database.
  • Maintained database systems to track and analyze operational data.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.

Education

Bachelor of Science - Business Administration With Computer Info Systems

California State University - East Bay
Hayward, CA
12.2003

Skills

  • Software Development
  • SOP Creation
  • Quality Assurance
  • Web Security
  • Microsoft Exchange
  • Hardware Integration
  • Root Cause Analysis
  • Complex Project Delivery
  • Network Security
  • Process Optimization
  • Hardware and Software Installation
  • Mobile Devices
  • Windows Server Management
  • Printers and Peripherals
  • Data Analysis
  • CAD Proficiency
  • Cloud Services
  • Partner Relationships
  • Technical Support
  • Design and Implementation
  • Software Requirements Analysis
  • Training Junior Team Members
  • Integration Readiness Analysis
  • Network Configuration
  • Continuous Improvements
  • Diagnosis and Troubleshooting
  • Project Management
  • Field Testing
  • Gathering Requirements
  • Standard Operating Procedure
  • Application Deployment
  • Best Practices and Methodologies
  • Process Documentation
  • Application Testing
  • Customer-Driven Diagnostics
  • Troubleshooting and Analysis
  • Client Service and Support
  • Technical Support and Assistance
  • Technical Analysis
  • TCP/IP Protocol
  • Status Updates
  • System Acceptance
  • Lab and Field Testing
  • Application Stacks
  • Control Tool Development
  • Network Migration
  • Data Center Migrations
  • Detect Operational Problems
  • Configuration and Management
  • Solution Testing and Implementation
  • Cybersecurity
  • Firewall
  • Troubleshooting

Timeline

Senior Systems Engineer

AT&T
01.2023 - Current

Senior Scrum Master

AT&T
05.2012 - 12.2022

Senior IT Analyst

AT&T
12.2006 - 05.2012

Analyst

AT&T
04.2003 - 11.2006

Bachelor of Science - Business Administration With Computer Info Systems

California State University - East Bay

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TAMMY YEP