Tammy Zakovec
High Bridge,WI
Summary
An experienced, people focused professional with a proven record of outstanding leadership and customer service. Committed to finding creative, sustainable, people centric solutions. Demonstrates growth mindset in the face of uncertainty and passion for continual improvement and inclusivity. Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Change Specialist
Columbia Forest Products
Remote
06.2022 - 03.2024
- Performed assessments of stakeholders, evaluated the impact of change, and determined training requirements.
- Employed refined project management skills for task completion.
- Researched and analyzed customer feedback to identify areas of improvement.
- Created training materials for new hires on the company's procedures and policies.
- Collaborated with marketing teams to develop promotional campaigns.
- Maintained accurate records of customer interactions and feedback.
- Aided in the development of change strategy and planning.
- Developed content in Canva employing diverse formats and strategies for corporate communications.
- Collaborate with and educate stakeholders at all levels on their roles in facilitating change.
- I collaborated with the company and Microsoft Subject Matter Experts (SMEs) on ERP communications, presenting to other core groups during fireside chats and demonstrations.
- Created and maintained a stakeholder list.
- Created and maintained personas for company positions.
- Contributed to the development of a Change Network.
- Extensive utilization of Word and PowerPoint for the creation of presentation materials.
- Assigned to create engagement activities for Teams meetings.
- Researched new learning management systems and served on selection committee.
- Coordinated with other departments to ensure efficient workflow processes.
- Maintained positive working relationship with fellow staff and management.
- Established effective communication channels among departments.
Information Technology Business Analyst
Columbia Forest Products
Remote
10.2021 - 06.2022
- Provided internal technical customer support via the IT Support Desk.
- Collected requirements from end-users and conveyed them to our developers for implementation.
- Documented and published articles in the Zendesk knowledge repository.
- Trained and deployed modern technology to various locations
- Attended weekly Kaizen meetings for continual performance improvements.
- Updated project plans based on changing objectives, specifications, and staff availability.
- Analyzed existing business processes to identify areas of improvement and develop new solutions.
- Collaborated with cross-functional teams such as development, engineering, marketing, sales. to ensure smooth execution of projects according to timeline and budget constraints.
- Conducted interviews with stakeholders to understand their requirements and expectations from the project.
- Assisted Quality Assurance team in developing test plans and test cases before releasing a product into production environment.
- Documented technical specifications based on customer needs and preferences.
- Monitored performance metrics such as user adoption rate and customer satisfaction level after deployment of products and services into production environment.
- Provided technical support during implementation phase of projects by troubleshooting issues as they arise.
Human Resource/Safety Manager
Columbia Forest Products
Mellen, WI
01.2016 - 10.2021
- Managed the human resources and safety department, indirectly overseeing 180-200 employees.
- Responsible for public relations, recruitment, hiring, onboarding, training programs, FMLA/STD/LOA, workers' compensation, unemployment, benefits, analyzing employment data, electronic document retention, offboarding, strategic planning with management, lean projects, leadership development, assisting in maintaining HRIS, performance management, and learning management systems (LMS).
- Update policies and procedures, create handbooks, ensure compliance, and manage document repositories in SharePoint.
- Managing employee relations and growth effectively
- Created educational content and established uniform training procedures for production.
- Improved orientation procedures and increased management participation
- Increased the number of appreciation events and rewards.
- Swiftly and efficiently devised strategies to attract more applicants and foster company rapport through hosting community outreach events, engaging youth by spending time in classrooms, and participating in volunteer work.
- Salaried and hourly payroll.
- Investigated accidents to identify causes and prevent future incidences. Assisted injured employees through workers' compensation.
- Orchestrated and led meetings to convey essential safety-related information, address occupational safety inquiries, issues, or concerns and promote continuity of training initiatives.
- Spearheaded safety meetings with key members of organization to ascertain methods to improve overall safety for employees.
- Analyzed data to identify trends in injuries, illnesses or accidents.
- Reviewed incident reports from workers' compensation claims to assess effectiveness of current safety measures.
- Drafted annual budget proposals for new safety initiatives based on identified needs.
Safety Coordinator/HR Generalist
Columbia Forest Products
Mellen, WI
01.2013 - 12.2015
- Ensured compliance with OSHA industry standards by updating policies, procedures, and delivering training
- Conducted investigations into workplace injuries and worked in conjunction with workers' compensation as part of our Return-to-Work Program.
- Created and updated lockout procedures
- Developed a repository for cataloging procedures.
- Boosted engagement by 45% through the implementation of safety challenges and the revitalization of classroom training.
- Worked with diverse stakeholders to reduce safety risks and improve the overall program.
- Electronically filed records and maintained policies
- Assisted with maintaining behavioral based safety program
- As an HR Generalist, I assisted with recruitment, conducted orientations, and provided staff support on policy inquiries.
- Served as backup for payroll.
- Conducted regular inspections of facilities to check compliance with fire, hazard and safety guidelines.
- Trained new and current employees on ways to reduce incidents and eliminate hazards.
- Developed company safety plans to reduce safety problems and associated expenses.
- Coordinated fire drills on monthly basis for employees of every work shift.
- Created and compiled safety training procedures into manuals to disseminate to staff members.
- Ensured that all workers are trained in proper lockout and tagout procedures prior to working on energized equipment.
- Collaborated with third-party vendors providing occupational health services such as drug testing and physical examinations.
- Assisted in the evaluation of new products and equipment for conformance with applicable safety standards.
- Monitored contractor activities onsite to ensure adherence to company standards for safety.
- Performed daily workplace inspections to identify potential hazards and corrective action plans.
- Created awareness campaigns promoting safe behavior among employees through posters, newsletters, emails.
Payroll & Accounts Payable Administrative Assistant
Columbia Forest Products
Mellen, WI
10.2011 - 01.2013
- Processed payroll for hourly, salaried, and temporary staff accurately and punctually, and provided staffing cost reports to the accounting department.
- Handled all incoming invoices by recording them in the system and processing payments.
- Conducted training sessions for new stakeholders on accessing their payroll information and instructed management on recording payroll procedures.
- Delivered exceptional customer service both externally and internally.
- Prepared and accepted shipments.
- Performed data entry tasks related to accounts payable documents such as invoices and purchase orders.
- Served as primary contact person for questions relating to Accounts Payable matters.
- Created ad hoc reports as requested by management.
- Developed strong working relationships with vendors and internal stakeholders.
- Prepared weekly checks for payment to vendors, ensuring timely delivery.
- Reviewed invoices for accuracy and completeness prior to processing payments.
- Responded promptly to inquiries from vendors regarding payment status.
Education
Associates of Applied Science in Human Resource Management -
Minnesota State and Technical College
01.2011
Human Resource Internship -
Columbia Forest Products
01.2011
Skills
- Change management
- Communication strategies
- Collaboration and education
- Presentation materials creation
- Engagement activities
- Onboarding
- Learning management systems
- Technical customer support
- Requirements gathering
- Knowledge articles documentation
- Human resource management
- Safety management
- Public relations
- Recruitment and hiring
- FMLA/STD/LOA management
- Workers compensation
- Benefits
- Employment data analysis
- Electronic document retention
- Offboarding
- Strategic planning
- Lean projects
- Leadership development
- Performance management
- Policies and procedures update
- Compliance management
- Employee relations
- Training materials development
- Appreciation events and rewards implementation
- Recruitment strategies development
- Payroll management
- OSHA compliance
- Workplace injury investigation
- Lockout procedures development
- Safety training
- Safety program enhancement
- Records and policies maintenance
- Behavioral-based safety program maintenance
- Payroll and accounts payable management
- Customer service
- Troubleshooting
- Change management certification (Prosci)
- Scrum certification (Product Owner)
- Scrum Master certification
- Microsoft Suite (PowerPoint, Word, Excel)
- HRIS (UKG)
- Payroll (Kronos)
- Learning management system (Bridge)
- ERP (IREN, 3Log, Dynamics)
- Zendesk
- Proficient in Microsoft Suite
- Budgeting
- Documentation Management
- Expert Problem Solving
- Project Planning
- Self Motivation
- Problem-Solving
- Effective Communication
- Active Listening
- Time Management
- Experience in leadership
- Decision-Making
- Teamwork and Collaboration
- Adaptability and Flexibility
Websites
Certification
- Prosci Certified Change Management Practitioner, 01/01/23, Learned Prosci methodology and applications.
- Scrum Certified Product Owner, 12/01/23, Learned various roles in Scrum with emphasis on product owner.
- Scrum Master, 12/01/23, Learned about Scrum methodology and applications.
Personal Information
Title: HUMAN RESOURCES PROFESSIONAL
References
Professional references available upon request
References
References available upon request.
Timeline
Change Specialist
Columbia Forest Products
06.2022 - 03.2024
Information Technology Business Analyst
Columbia Forest Products
10.2021 - 06.2022
Human Resource/Safety Manager
Columbia Forest Products
01.2016 - 10.2021
Safety Coordinator/HR Generalist
Columbia Forest Products
01.2013 - 12.2015
Payroll & Accounts Payable Administrative Assistant
Columbia Forest Products
10.2011 - 01.2013
Associates of Applied Science in Human Resource Management -
Minnesota State and Technical College
Human Resource Internship -
Columbia Forest Products
- Prosci Certified Change Management Practitioner, 01/01/23, Learned Prosci methodology and applications.
- Scrum Certified Product Owner, 12/01/23, Learned various roles in Scrum with emphasis on product owner.
- Scrum Master, 12/01/23, Learned about Scrum methodology and applications.
Similar Profiles
Joseph MullinsJoseph Mullins
Process Lead at Columbia Forest ProductsProcess Lead at Columbia Forest Products
Jenric SocarrasJenric Socarras
90 Operator at Columbia Forest Products90 Operator at Columbia Forest Products
Fred CrawleyFred Crawley
Finishing Operator at Columbia Forest ProductsFinishing Operator at Columbia Forest Products