Tammy Zane

Work History

Store Manager

Cross America partners llc

Marysville, Pennsylvania

07.2023 - Current

Gained strong leadership skills by managing projects from start to finish.
Resolved problems, improved operations and provided exceptional service.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
Skilled at working independently and collaboratively in a team environment.
Strengthened communication skills through regular interactions with others.
Proven ability to learn quickly and adapt to new situations.
Demonstrated strong organizational and time management skills while managing multiple projects.
Exercised leadership capabilities by successfully motivating and inspiring others.
Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Paid attention to detail while completing assignments.
Managed time efficiently in order to complete all tasks within deadlines.
Demonstrated respect, friendliness and willingness to help wherever needed.

General Manager in Training

BFS Foods, Inc. | BFS Companies

Belle Vernon, Pennsylvania

12.2021 - 07.2023

Validate that all food is prepared following company recipes and ensures safety standards are adhered to
Accounts for all sales within the point of sale system and inventory tracking systems are effectively utilized within the restaurant
If necessary, create and implement extra measures to resolve concerns about inventory
Manage all controllable expenses and place orders to meet the needs of the restaurant
Use and manage existing systems and guidelines to control expenses
Develop strategies and implement policies to improve operational efficiencies
Maintain good working relationships with vendors
Ensure all equipment, small wares, food, and paper products are used for their intended purpose
Make certain all equipment is cleaned and all scheduled preventive maintenance is performed to ensure everything is safe for use and working effectively
Trouble-shoot and repair minor equipment in a timely manner
Report non-functioning equipment immediately
Manage staff to adhere to all cash and banking policies and procedures
Verify all asset protection systems are used and function properly
Model and promote friendliness and a sense of urgency with the team
Greet and thank every guest and invite them to return
Prioritize rush ready and service needs to ensure that every guest has an exceptional visit, every time
Resolve issues with positivity and sound judgement
Walk through the entire restaurant checking on guests at their tables, asking how their meal was, and verifying that bathrooms and building exterior is inviting and safe
Maintain familiarity with the market trade area so that decisions can be made relevant to guests and community support
Provide training and development for the management team and staff
Execute performance appraisals in the timetable set forth by the company
Recruit, train and develop restaurant management and staff
Follow training plans and company systems to achieve goals within the expected measurement of time
Organize team and manager meetings on a regular basis
Clearly communicate company or policy changes with all restaurant staff
Enforce company policies to include following all laws and local regulations including work break and minor management
Maintain accurate employee records submitted in a timely manner
Report all complaints immediately and/or employee behavior inconsistent with company policy
Promotes a safe and comfortable work environment that supports inclusion and does not tolerate harassment/discrimination/retaliation
Manage food safety and other safety procedures, ensuring all required postings are visible and displayed
Follow marketing plans and ensure the restaurant staff is trained and prepared for promotions using the company guidelines
Wear a headset to listen for how the team is interacting with the guest and then praise, coach or redirect when needed
Trouble-shoot basic equipment maintenance issues
Control labor by creating accurate sales projections, writing balanced schedules, and ensuring employees are paid on time and accurately
Ensure day to day that all food safety compliance measures and operational standards are upheld by the team
Communicate with the District Manager, Director of Operations, and Restaurant Support Center when necessary
Answer emails and document requests in a timely manner
Trained and mentored all staff
Tracked sales performance
Developed strong relations with customers and vendors on behalf of the organization.

Retail Store Manager

Dollar General

08.2020 - 12.2022

Recruit, select and retain qualified employees according to federal and state labor laws and company policies; ensure store is properly staffed
Provide proper training for employees; conduct performance evaluations; identify gaps for appropriate solutions and/or counseling, up to and including termination
Make recommendations regarding employee pay rate and advancement
Communicate performance, conduct and safety expectations regularly; coordinate meetings and events to encourage safety, security and policies
Ensure that the store is appropriately staffed and effectively opened and closed each day
Personally open the store a minimum of two times per week; personally close the store a minimum of two times per week
Evaluate operating statements to identify business trends (including sales, profitability, and turn), expense control opportunities, potential shrink, and errors
Order to ensure the meeting or exceeding of in-stock targets; review ordering plan, seasonal direction and inventory management issues on a weekly basis; follow up on Basic Stock Replenishment (BSR)/ cycle counts
Facilitate the efficient staging, stocking and storage of merchandise by following defined company work processes
Ensure that all merchandise is presented according to established practices; utilize merchandise fixtures properly including presentation, product pricing and signage
Maintain accurate inventory levels by controlling damages, markdowns, scanning, paperwork, and facility controls
Ensure the financial integrity of the store through strict cashier accountability, key control, and adherence to stated company security practices and cash control procedures
Provide superior customer service leadership
Maintain a clean, well-organized store; facilitate a safe and secure working and shopping environment
Ensure that store is adequately equipped with tools necessary to perform required tasks
Follow company policies and procedures as outlined in the Standard Operating Procedures manual, Employee Handbook, and company communications; ensure employee compliance
Complete all paperwork and documentation according to guidelines and deadlines
Supports ownership by tapping into the potential of others
Acts as a liaison between the corporate office and store employees
Fosters cooperation and collaboration
Interacts with staff tactfully yet directly and maintains an open forum of exchange
Demonstrates responsiveness and sensitivity to customer needs
Applies basic principles of retail (i.e., ordering cycles, peak inventories, merchandise flow, etc.)
Provides continuous attention to development of staff
Recruits, hires and trains qualified applicants to fulfill a store need
Ensures store compliance to federal labor laws and company policies and procedures.

Store Manager

EG America DBA: Turkey Hill

08.2018 - 08.2020

Ensure that the store is providing the customer service that meets or exceeds Company standards and customer expectations
Responsible for recruiting, selecting and managing a team of sales-oriented associates who perform at levels consistent with our corporate objectives
Assure that personnel processes (hiring, training, reviews, promotion, discipline, and termination) are carried out in a legal and ethical manner, and in accordance to Company Policy
Supervise all associates in a fair, consistent, impartial, and timely manner, in accordance with all EEOC guidelines
Support, uphold, and enforce all Company policies, and local, state, and federal laws and regulations
Ensure that the store maintains hours of operation as posted, operates within established inventory levels, salary budgets (and other controllables), and gross profit margins, to achieve maximum profitability
Accountable for building store sales and gross profit margins through implementation of corporate merchandising policies, procedures, and programs
Regularly complete price surveys of the competition and observes competitors for changes
Execute price changes in a timely fashion, per Company Policy
Maintain high standards of store image ensuring that the store is clean, well stocked, and ready for business
Responsible for building an environment of teamwork between store associates, supervisors, and vendors
Ensure information flows to all store associates and advises management of significant events affecting the store or the market.

Restaurant General Manager

Long John Silvers

01.2016 - 08.2019

Responsible for opening and closing restaurant from 10:00 am to 10:00 pm
This included balancing the amount of daily cash/credit received to reported sales
A daily deposit was made the following morning
Performed daily food order, then checked invoice against charges and inventory received
Attention to detail was crucial to ensure that the best product was received and the restaurant was billed appropriately
Assisted General Manager with the planning and executing of achieving monthly labor and food cost goals
Accomplished this through efficient scheduling and minimal food waste
Responsible for customer satisfaction
Resolved hospitality issues as they occurred
Interviewed and screened potential employees, disciplined existing employees
Supervised 20 plus employees during a shift.

Restaurant Assistant Manager

Five Guys Burgers and Fries Inc

08.2014 - 06.2016

Maintained fast, accurate service, positive guest relations, and ensured products were consistent with company quality standards
Ensured Occupational Safety & Health Act, local health and safety codes, and company safety and security policy were met
Assisted Profit & Loss management by following cash control/security procedures, maintained inventory, managed labor, reviewed financial reports, and took appropriate actions
Assisted the Restaurant Manager in recruiting, interviewing, and hiring team members
Assisted with performance appraisals, took disciplinary action, motivated and trained
Ensured company standards on equipment, facility, and grounds were maintained by using a preventative maintenance program
Ensured food quality and 100% customer satisfaction
Ensured complete and timely execution of corporate & local marketing plans
Performed day-to-day responsibilities such as operating cash register, cooking at the grill and fry station, food prep, restaurant sanitation, taking customer orders, quality control etc., as needed
Trained to gain the skills and experience necessary for promotion to Restaurant Manager
Other duties as assigned by Restaurant Manager.

General Manager (GM)

D'Amico Wholesale Llc

05.2012 - 08.2014

Supervised the activities of workers engaged in receiving, storing, testing, and shipping products or materials
Planned, developed, or implemented warehouse safety and security programs and activities
Prepared or directed preparation of correspondence, reports, and operations, maintenance, and safety manuals
Issued shipping instructions and provide routing information to ensure that delivery times and locations are coordinated
Confered with department heads to coordinate warehouse activities, such as production, sales, records control, or purchasing
Reviewed invoices, work orders, consumption reports, or demand forecasts to estimate peak delivery periods and to issue work assignments
Inspected physical conditions of warehouses and equipment and ordered testing, maintenance, repairs, or replacements
Scheduled surface pickup, delivery, or distribution of products or materials
Responded to customers' or shippers' questions and complaints regarding storage and distribution services
Developed and documented standard and emergency operating procedures for receiving, handling, storing, shipping, or salvaging products or materials
Tracked and traced goods while they are en route to their destinations, expediting orders when necessary
Examined invoices and shipping manifests for conformity to tariff and customs regulations.

Assistant Store Manager

Walmart Inc

08.1999 - 07.2012

I worked as the Assistant Manager overseeing the various departments at Wal-Mart Inc
I oversaw between 50-100 employees in the department
I handled the Expense Control, Merchandising, Strategic Sales Planning, Loss Prevention, Scheduling, Inventory Control Training, Coaching, Mentoring of all associates, Managed daily activity of sales floor, Safety, and Store Maintenance
I also maintained all modulars, displays and advertising within the store
I completed a Profit and Loss statement each month and every quarter to capture any shrinkage that may have been missed in the preceding thirty days
I hired, trained, coached, motivated, evaluated all of my associates, control expenses including payroll and markdowns on merchandise
I scheduled all associates under my department for work shifts within the budgets and associate guidelines
I controlled all inventory on the sales floor, as well as, in the backroom
I remained stock, forecasted sales, maintained a steady increase in revenue and scheduling of associates
I had been certified in the shop to do oil changes and tires
I had to do weekly conference calls with the District Manager to update on the progress of my store and to keep standards set by the home office
I kept up on the sales market in my area to make sure we are very competitive to provide superior customer service.

Overview

Work History

Store Manager

General Manager in Training

Retail Store Manager

Store Manager

Restaurant General Manager

Restaurant Assistant Manager

General Manager (GM)

Assistant Store Manager

Education

Servsafe certification - undefined

Bachelor's in Business Administration/Human Resources - undefined

Skills

Certification

Assessments

Workauthorization

Personal Information

Timeline

Similar Profiles

Bridgette YoungBridgette Young

Savella GreerSavella Greer

Jessica SANCHEZJessica SANCHEZ

Cody BeinhowerCody Beinhower

Ashton C. KolmansbergerAshton C. Kolmansberger