Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Tammy Zechman

Bowling Green,KY

Summary

Resourceful manager recognized for high productivity and efficient task completion. Expertise in team leadership, operational management, and customer service excellence. Strong communication, problem-solving, and time management skills drive smooth operations and foster positive team dynamics.

Overview

34
34
years of professional experience

Work History

Assistant Manager

StorPlace Self Storage
Bowling Green, KY
04.2019 - 03.2025
  • Assessed finalized work for consistency, quality, and adherence to standards.
  • Managed customer service inquiries and complaints in a timely manner.
  • Negotiated contracts with vendors to secure favorable terms and pricing.
  • Created reports on sales trends, inventory levels, and financial data.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Produced thorough, accurate and timely reports of project activities.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Established processes for monitoring customer satisfaction levels.
  • Proposed or approved modifications to project plans.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Analyzed business performance data and forecasted business results for upper management.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Implemented quality control measures to uphold company standards.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Communicated regularly with customers to gain insights into their needs.
  • Ensured compliance with safety regulations and company policies.
  • Operated equipment and machinery according to safety guidelines.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Updated and maintained databases with current information.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Utilized various software and tools to streamline processes and optimize performance.

Electrician/Supervisor

National Park Service
Atlanta, GA
07.1991 - 09.2015
  • Collaborated with architects on electrical systems design for new construction.
  • Installed and updated electrical appliances, fixtures and systems.
  • Connected wires to circuit breakers, junction boxes and components in residential and commercial properties.
  • Assisted in the installation of new machinery by running conduit lines between machines.
  • Coordinated and executed installation of electrical wiring and fixtures according to job specifications and local codes.
  • Maintained accurate records of completed tasks and reported any defects found during inspections.
  • Monitored the performance of all installed electrical systems to identify problems in a timely manner.
  • Installed, maintained, and tested electrical wiring, fixtures, control devices, and related equipment.
  • Performed troubleshooting and diagnosis on malfunctioning systems or components.
  • Pulled insulated wires or cables through conduits to complete circuits.
  • Advised management on issues of safety in continued equipment operation.
  • Inspected electrical components to identify hazards, defects, or potential repairs in compliance with codes.
  • Installed leads and connected cables to motors, apparatus and equipment.
  • Tested electrical systems using ohmmeters, oscilloscopes and voltmeters.
  • Inspected and tested circuit breakers, transformers, switchgear, motors, and other electrical components.
  • Performed troubleshooting and maintenance on electrical equipment.
  • Dismantled electrical components using hand tools to disconnect and restore wiring connections.
  • Led teams and delegated tasks to install, maintain, or repair electrical systems and wiring.
  • Contacted vendors to procure equipment and tools to meet organizational demands.
  • Provided technical assistance to other maintenance personnel during repairs or installations.
  • Completed preventive maintenance, inspections and electrical safety testing to optimize service environment.
  • Trained workers to install, maintain and repair electrical equipment and fixtures.
  • Reviewed blueprints to determine electrical component and wiring locations.
  • Repaired or replaced worn or defective parts using hand tools or soldering iron.
  • Performed preventive maintenance on all electrical systems to ensure proper operation.
  • Completed routine maintenance and repair.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Achieved cost-savings by developing functional solutions to problems.
  • Completed day-to-day duties accurately and efficiently.
  • Maintained updated knowledge through continuing education and advanced training.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Negotiated with vendors and suppliers to secure advantageous terms and pricing.
  • Oversaw inventory management, ensuring adequate stock levels and reducing waste.
  • Led weekly team meetings to discuss progress, address issues, and plan future actions.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.

Education

Electrical Journeymans License - Electrical

Southcentral Kentucky Community And Technical College
Bowling Green, KY
06-1991

High School Diploma -

Warren Central High School
Bowling Green, KY
05-1988

Skills

  • Customer service
  • Project management
  • Quality control
  • Operational strategy
  • Conflict resolution
  • Data reporting
  • Team leadership
  • Time management
  • Continuous improvement
  • Positive attitude
  • Human resources management
  • Business intelligence
  • Effective communication
  • Multitasking
  • Strategic thinking
  • Problem-solving aptitude
  • Negotiation and conflict resolution
  • Revenue growth
  • Reporting and documenting
  • Verbal and written communication
  • Customer service and satisfaction

Affiliations

A optimistic person, who adapts to change, in a postive and affirmative team player. always ready to learn.

Timeline

Assistant Manager

StorPlace Self Storage
04.2019 - 03.2025

Electrician/Supervisor

National Park Service
07.1991 - 09.2015

Electrical Journeymans License - Electrical

Southcentral Kentucky Community And Technical College

High School Diploma -

Warren Central High School

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