Tammy Zimmerman
Waukesha,WI
Summary
Detailed and resourceful Office Service Associate bringing passion, energy and creativity to workplace. Works diligently to get things done quickly without sacrificing quality. Remains calm under pressure and adapts to ever-changing work environments.
Efficient Office Assistant with 10 years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes. Reliable Office Assistant skilled at coordinating supplies, records and schedules to keep office teams on-task and ready for daily demands. Proficient in using diverse software to produce professional spreadsheets, reports and correspondence. Positive, upbeat and service-oriented attitude toward completing tasks.
Overview
2
2
years of professional experience
Work History
Office Services Assistant
City Of Brookfield
Brookfield, WI
04.2022 - Current
- Greeted visitors and directed them to appropriate offices or staff members.
- Provided administrative support to office personnel.
- Organized and maintained filing systems for confidential documents.
- Processed incoming and outgoing mail, including courier services.
- Assisted in the organization of meetings and events.
- Ordered office supplies and managed inventory levels.
- Coordinated with vendors for maintenance of office equipment such as copiers, fax machines.
- Answered phone calls and responded to inquiries from customers and other departments.
- Created spreadsheets and databases to track data related to office operations.
- Updated internal records with employee information changes.
- Performed basic bookkeeping tasks such as invoicing, coding expenses, tracking payments.
- Scheduled appointments for staff members using Outlook calendar system.
- Provided customer service support by responding to emails and telephone inquiries promptly.
- Printed documents on behalf of the office personnel when needed.
- Compiled reports based on collected data using MS Excel or other software programs.
- Handled mail duties, picking up, sorting and distributing to departments and personnel.
- Maintained inventory of office supplies and ordered new materials.
- Answered multi-line phone system and engaged with clients.
- Conferred with internal and external partners to address office or administrative deficiencies.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
- Managed daily calendar activities for executive team members.
- Conducted research on various topics related to the business operations.
- Maintained business records by updating customer information.
- Collected and coded various documents to prepare for filing, storage and processing.
- Obtained official signatures and required payments for different types of deliveries.
- Collected, sealed and stamped outgoing mail using postage meters and envelope sealers.
Education
Some College (No Degree) - Nursing/Office
Waukesha County Technical College
Pewaukee, WISkills
- Spreadsheet Management
- Meeting Preparation
- Document Management
- Documentation Review
- Basic accounting
- Scheduling and Planning
- Supply Management
- Bookkeeping
- Payroll Processing
- Call handling
- Customer Service
- Office Administration
- Invoice Processing
- Proofreading
- Clerical Support
- File Maintenance
- Administrative Support
- Mail handling
- Data Entry
- Issue Resolution
- Mail Sorting and Distribution
- Organizing and Categorizing
- Medical Terminology
- Bank Deposit Reconciliation
- Relationship Building
- Strong Problem Solver
- Verbal Communication
- Performance Improvement
- Professional and mature
- Positive Attitude
- Office Supplies Management
- Spreadsheet Creation
- Prioritizing Work
- Strong interpersonal skills
- Documentation And Reporting
- Complex Problem-Solving
- File Organization
- Multi-line phone proficiency
- Excel spreadsheets
- Self-starter
- Valid Driver's License
- Time Management
- Patient Charting
Timeline
Office Services Assistant
City Of Brookfield
04.2022 - Current
Some College (No Degree) - Nursing/Office
Waukesha County Technical College
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