Tammy A. Battle
Whitakers,NC
Summary
Skilled Data Entry Operator with 16 years of experience in data processing. Focused on maintaining high-quality data and improving performance standards. Prioritizes professionalism, organization and efficiency.
Overview
21
21
years of professional experience
4
4
years of post-secondary education
Work History
Trainer/Data Entry Associate
Rocky Mount Engine Plant
Whitakers, NC
01.2006 - Current
- Monitored participant workflow and behaviors throughout training process
- Train new employees on various types of engines and components for installation
- Provide weekly documents for management and customers
- Train safety procedures and company policies
- Quality Facilitator for New Hires (contract employees)
- Engine Build Specialist for RMEP New Employee Orientation Program
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Completed data entry tasks with accuracy and efficiency.
- Produced monthly reports with advanced Excel spreadsheet functions.
- Tracked and maintained records for Training department.
- Scheduled and taught in class to increase learning opportunities
- Introduced standardized training for cohesive learning environments
- Implemented diverse instructional methods, optimizing trainee engagement
- Developed effective training plans based on department needs and objectives
Customer Returns Processor
QVC Distribution Center
Rocky Mount, NC
09.2001 - 04.2006
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
- Increased productivity 80% through streamlined processes and system efficiency.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Sought ways to improve processes and services provided.
- Responded proactively and positively to rapid change.
- Provided ongoing guest service.
- Increased efficiency and team productivity by promoting operational best practices.
- Implemented and developed customer service training processes.
- Facilitated 80 orders and completed accurate to meet aggressive deadlines.
Education
Certificate - Accounting Fundamentals
Nash Community College
Rocky Mount, NC 04.2022 - 05.2022
Certificate - Medical Administrative
Nash Community College
Rocky Mount, NC 11.2021 - 12.2021
Certificate - Medical Insurance Coding
Nash Community College
Rocky Mount, NC 04.2021 - 05.2021
High School Diploma -
North Edgecombe High School
Tarboro, NC 06.1982 - 06.1986
Skills
Quality InspectorKnowledgeable and experienced with Microsoft applications and latest technologyData Entry SkillsBasic AccountingExcellent organizational skills and manages time effectively while prioritizing tasks to ensure objectives are metMedical Coding/Medical Office AssistantAbility to work with minimum supervision by handling and performing multiple tasksCustomer-relations background
Typing [Number] wpm55
Microsoft Office proficiency
Data verification
Identifying errors
Timeline
Certificate - Accounting Fundamentals
Nash Community College
04.2022 - 05.2022
Certificate - Medical Administrative
Nash Community College
11.2021 - 12.2021
Certificate - Medical Insurance Coding
Nash Community College
04.2021 - 05.2021
Trainer/Data Entry Associate
Rocky Mount Engine Plant
01.2006 - Current
Customer Returns Processor
QVC Distribution Center
09.2001 - 04.2006
High School Diploma -
North Edgecombe High School
06.1982 - 06.1986