Summary
Overview
Work History
Education
Skills
Timeline
Generic

TAMMY A. ONEAL

Jasper,TN

Summary

A position in the hospitality industry, with an emphasis on retail and management . Observed and Reinforced orders . Packing and Shipping as well as making sure quality is up to standard. Developed training skills, Set goals, Communicated, Clarified. Ability Summary

Overview

25
25
years of professional experience

Work History

Retail Manager

Walmart Supercenter, Dr
Kimball, TN
05.2006 - 07.2022
  • Directly supervise and coordinate activities of retail sales workers in an establishment or a department
  • Duties also may include management functions, such as purchasing, budgeting, accounting, and personnel work.
  • Exhibited excellent people skills during interaction with employees and customers.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Trained and developed new employees for ease of transition into team.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed daily paperwork and computer entry of sales data as established by management.
  • Answered questions about store policies and addressed customer concerns.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Cultivated customer loyalty to enhance retention by delivering outstanding service.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Reviewed reports of cash and operations to effectively control store inventory.
  • Maintained quality brand image exposure in alignment with corporate standards.
  • Helped customers manage large purchases by collecting items from shelves and storage locations.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Managed controllable P&L line items to improve margins.
  • Worked with various departments to align branding with corporate standards and strategies.
  • Successfully drove new product lines to increase annual profits by Number%.

Packing Associate

Lodge Manufacturing
South Pittsburg, TN
12.2000 - 07.2002
  • Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters and sealing tools.
  • Unpacked and examined incoming shipments to record shortages, rectify damages and reject damaged items.
  • Reviewed outbound merchandise for errors or complications to protect employer reputation and boost customer satisfaction ratings.
  • Resolved problems of missing merchandise, delivery cancellations, and incomplete deliveries.
  • Operated forklift and hand truck to transport shipments from shipping and receiving platform to storage and work areas.
  • Requisitioned and stored shipping materials and supplies to maintain inventory of stock.

Crew Member

McDonald's
Monteagle, TN
07.1997 - 06.2000
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Worked front counter, drive-thru and other areas.
  • Inspected kitchen equipment and appliances Number times per week to verify functional operation.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Backed up servers by setting up trays and completing some food deliveries.
  • Prepared salads, soups and sandwiches for customers.
  • Prepared recipe ingredients by washing, peeling, cutting and measuring.
  • Brewed coffee and tea and changed out drink station syrups.
  • Accurately operated cash register to process customer payments.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Became familiar with products to answer questions and make suggestions.
  • Collaborated with team members to complete orders.
  • Assisted other team members to achieve goals.
  • Worked well with teammates and accepted coaching from management team.
  • Prepared products following restaurant, health, and safety standards and procedures.

Store Team Member

Dutch Maid Bakery & Cafe
Tracy City, TN
07.1993 - 05.1997
  • Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
  • Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
  • Cleaned counter areas, floor and restrooms to meet safety and sanitation regulations.
  • Followed inventory management and loss prevention policies to minimize shrink in store.
  • Communicated pleasantly and professionally when answering phones, two-way radio calls and making announcements over PA system.
  • Operated register to process payments and collect cash payment for order totals.
  • Followed planogram to move products from delivery truck to sales floor and stock shelves accurately.
  • Prepared materials for following shift.
  • Maintained guest-friendly environment to drive sales, repeat business and service.
  • Assisted customers with merchandise by answering product-related questions to guide customers through buying process.
  • Opened and closed store by counting cash, closing and opening registers and delegating daily staff assignments.
  • Coordinated with day management regarding on-going issues.
  • Analyzed customer levels and planned resources according to needs.
  • Transferred, created and received stock orders on Timeframe basis to guarantee product stability.
  • Increased profit by streamlining operations.
  • Organized and recovered shelves, put away returns and cleaned spills and messes to maintain high standards throughout sales floor.
  • Interacted positively with team members and customers to promote commitment to organization's vision and values.
  • Maintained general knowledge of departments to help customers quickly locate products and merchandise.

Education

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McMinnville Adult Education

Diploma - undefined

TN High School

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General High School

Skills

  • Administrative Management
  • Management Training
  • Department Oversight
  • Hiring and Onboarding
  • Focus and Follow-Through
  • Customer Outreach
  • Merchandising Operations
  • Safety and Security Enforcement
  • Customer Inquiries
  • Motivational Leadership
  • Desktops, Laptops and Mobile Devices
  • Safety Awareness
  • Retail Effectiveness
  • Inventory Tracking and Management
  • POS Inventory System Operation
  • Shipment Processing
  • Records Organization and Management
  • Sales Promotion
  • Business Leadership
  • New Employee Orientation
  • Price Structuring
  • Effective Working Relationships
  • Money Handling
  • Assignment Delegation
  • Customer Transactions

Timeline

Retail Manager

Walmart Supercenter, Dr
05.2006 - 07.2022

Packing Associate

Lodge Manufacturing
12.2000 - 07.2002

Crew Member

McDonald's
07.1997 - 06.2000

Store Team Member

Dutch Maid Bakery & Cafe
07.1993 - 05.1997

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McMinnville Adult Education

Diploma - undefined

TN High School

undefined

General High School

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TAMMY A. ONEAL