Tammy Ann De La Nux

Polynesian Adventure Tours

Honolulu

11.2007 - Current

Managed daily operations for tour scheduling and logistics coordination.
Supervised team members to ensure excellent customer service during excursions.
Coordinated with vendors to maintain quality supplies and services for tours.
Implemented process improvements for efficient tour preparation and execution.
Facilitated communication between departments to enhance operational workflows.
Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Managed scheduling, training and inventory control.
Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
Directed operations staff by providing guidance, training, and support in order to meet company objectives.
Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
Presented performance and productivity reports to supervisors.
Prepared staff work schedules and assigned team members to specific duties.
Delegated work to staff, setting priorities and goals.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.