Tammy E. Cooper
Powder Springs,GA
Overview
15
15
years of professional experience
Work History
Human Resources Generalist
Four Seasons Environmental Inc/Atlanta CDC
07.2023 - Current
- Responsible for all aspects of human resources services.
- Improved quality hiring decisions by working with hiring managers on employment selection processes reducing time-to-hire by 30%.
- Proactively guide executives and managers on effectively managing performance concerns, addressing employee relations issues and identifying ways to foster employee engagement.
- Conduct comprehensive investigations maintaining confidentiality and professionalism throughout the process leading to the appropriate recommendation for resolution.
- Analyzed feedback from department managers on candidate quality and modified selection process that yielded a 93% retention rate for 12 consecutive months.
- Spearheaded the design of a new employee onboarding process resulting in faster integration for optimal productivity, growth and engagement.
- Understand, interpret and mediate human resources inquiries to support administration of human resources policies, procedures and programs.
- Field employee inquiries related to health and welfare benefits, vacation and sick leave, FMLA and ADA.
- Enhance team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Manage externship programs to prepare emerging professionals for the workplace.
- Design and execute comprehensive communication campaigns across email, intranet, and digital signage, ensuring 100% of employees are informed about benefits and policy changes within a 30-day rollout period.
- Manage quarterly random drug screens to comply with the Drug-Free Workplace Act reducing absenteeism, workplace injuries and creating a safe and productive work environment.
- Maintain OSHA-required records and ensure employees receive proper safety training which resulted in a Total Recordable Incident Rate (TRIR) of less than 1.0 in 12 months.
- Maintain human resources regulatory compliance with local, state and federal laws.
- Manage Centers for Disease Control (CDC) federal credentialing process for employees, subcontractors and extern students.
Corporate Human Resources Director
ModivCare Solutions, LLC
05.2017 - 04.2022
- Responsible for all aspects of human resources services.
- Supervised 11 direct reports supporting 3,800 employees across 43 states; oversaw HR team's activities, ensuring that resources and personnel were allocated efficiently to meet company needs.
- Provided consulting expertise to senior managers and HR leaders on 20 high-level cases throughout 14 markets involving harassment, discrimination and various employee relation issues resulting in 0 (zero) cases with legitimate EEO claims.
- Proactively coached executives and managers as trusted business partner on workforce planning options such as realignment, outsourcing, retraining, and reduction to ensure organizational effectiveness in response to changing business priorities.
- Fostered employee engagement through effective two-way communication, transparency, rewards and recognition and development.
- Collaborated extensively with legal and compliance teams to address sensitive, confidential inquiries and investigations.
- Streamlined complaint response management procedures reducing investigations by 10%.
- Monitored and analyzed turnover data and took preemptive measures reducing turnover by 15%.
- Successfully met all annual regulatory compliance requirements with no adverse audit findings for 5 consecutive years.
- Provided senior managers with guidance on successful policy implementation and enforcement actions to harmonize responses and prevent legal issues.
- Oversaw HR team's activities, ensuring that resources and personnel were allocated efficiently throughout organization to meet company needs.
- Liaised between multiple business divisions to improve communications.
- Closely monitored HR programs to evaluate their effectiveness making modifications as needed to adapt to changing demands.
Regional Human Resources Manager - Multi-State
ModivCare Solutions, LLC
03.2016 - 05.2017
- Responsible for all aspects of human resources services across 10 states with five direct reports supporting approximately 1,000 employees.
- Led HR desktop and validation reviews to successfully obtain and maintain the Utilization Review Accreditation Commission (URAC) healthcare management accreditation for four consecutive three-year terms.
- Partnered with corporate HR staff to execute business-specific HR strategies.
- Conducted objective and unbiased investigations and attended and participated in disciplinary meetings and terminations.
- Provided support and guidance to HR staff, executives and managers when complex, specialized, and sensitive issues arose.
- Liaised between multiple business divisions to improve communications.
- Maintained company compliance with local, state and federal laws and established organizational standards.
HR Generalist II/Recruiting Specialist
ModivCare Solutions, LLC
04.2012 - 03.2016
- Oversaw full-cycle recruiting for approximately 180 vacancies quarterly.
- Configured, implemented and managed applicant tracking and candidate management systems.
- Developed recruiting strategies and candidate pipelines through various advertisement mediums.
- Conducted annual salary analysis to compare and assess internal equity, market pay, and competitiveness and identify pay discrepancies.
- Maintained a time-to-fill average of 30 days consistently meeting client’s contractual deadlines for implementation and go-live.
- Facilitated new employee orientations and completed onboarding for 50 corporate leadership positions and over 3,500 contact center roles in 14 markets.
- Collaborated with department managers to develop effective hiring criteria and tools and created and maintained 100 job descriptions.
- Completed annual EEO1 data collection, affirmative action, and compliance reporting on time.
Education
Devry University - Computer Information Systems
-
Decatur GASkills
- HR Leadership
- Talent Acquisition
- Employee Onboarding
- Cross-Functional Collaboration
- Training and Development
- Employee Engagement
- Performance & Talent Management
- Employee Relations
- Internal Investigations
- Conflict Resolution
- Improving Organizational Standards
- Project Management
- HR Policies and Procedures
- Employment Law and Compliance
Affiliations
- Society of Human Resource Management, Northwest Georgia
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Full Professional
Timeline
Human Resources Generalist
Four Seasons Environmental Inc/Atlanta CDC
07.2023 - Current
Corporate Human Resources Director
ModivCare Solutions, LLC
05.2017 - 04.2022
Regional Human Resources Manager - Multi-State
ModivCare Solutions, LLC
03.2016 - 05.2017
HR Generalist II/Recruiting Specialist
ModivCare Solutions, LLC
04.2012 - 03.2016
Devry University - Computer Information Systems
-
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