TAMMY GIBSON
Flower Mound,TX
Summary
Dynamic Portfolio Manager with a proven track record at Healthcare Realty, excelling in tenant retention and cost reduction strategies. Adept at financial oversight and conflict resolution, I lead teams to achieve operational excellence and enhance property value through effective budgeting and construction management. Committed to delivering exceptional customer service and fostering strong vendor relationships.
Overview
23
23
years of professional experience
Work History
Portfolio Manager
Healthcare Realty
04.2024 - Current
- Supervise a team of 12, providing continuous leadership and support 24/7.
- Conduct monthly budget variance reporting to identify financial discrepancies.
- Manage portfolio contracts, achieving significant cost savings through effective negotiation.
- Inspect properties regularly to assess enhancements and address safety concerns.
- Prepare mid-year reforecast and conduct comprehensive budget reviews.
- Participate in construction meetings and perform the final punch list for closeout.
- Oversee accounts receivable collections, ensuring timely payments from tenants.
- Collaborate with legal teams to manage lease defaults and mitigate risks.
- Weekly onsite Staff Meetings
Senior Property Manager
Avison Young
06.2023 - 04.2024
- Inspected properties for enhancements and safety compliance during routine walkthroughs.
- Oversaw tenant relations to ensure satisfaction and address concerns promptly.
- Facilitated tenant meetings monthly to address concerns and promote engagement.
- Managed financial reporting, budget variances, and tenant reconciliations effectively.
- Executed tenant retention strategies and organized appreciation events to strengthen relationships.
- Oversaw vendor contracts and tracked certificates of insurance to ensure compliance.
- Monitored accounts receivable collections with strict attention to detail.
- Directed construction management efforts for tenant build outs to meet specifications.
- Led monthly janitorial and landscape meetings to uphold service quality standards.
Property Manager
Cawley Partners
12.2021 - 05.2023
- Mentored teams to foster positive leadership and collaboration.
- Managed daily operations of multiple commercial properties, ensuring tenant satisfaction.
- Conducted financial reporting, including budget variances, accruals, and reforecasting.
- Inspected properties regularly for enhancements and safety concerns.
- Organized tenant retention initiatives and appreciation events to strengthen relationships.
- Managed vendor contracts and tracked certificates of insurance (COI).
- Ensured strict adherence to accounts receivable collections.
- Oversaw construction management and tenant build-outs for optimal results.
- Facilitated monthly meetings on janitorial services and landscaping improvements.
Operations Support Specialist To Regional Managers/ Community Director
Churchill Residential
05.2014 - 03.2021
- Delivered excellent customer service while promoting teamwork and mentoring staff.
- Traveled to assist regional managers across 16 communities, ensuring operational consistency.
- Resolved resident and employee conflicts professionally to maintain positive environments.
- Oversaw new construction projects with strict adherence to ADA requirements and Class A lease-ups.
- Ensured compliance with company policies and procedures across all communities.
- Conducted inspections for cleanliness and enhanced curb appeal of community grounds.
- Covered various on-site positions, including leasing, assistant, and manager as needed.
Property Manager
Transwestern Commercial Services
05.2012 - 04.2014
- Achieved 2013 Property Manager of the Year recognition for excellence in property management.
- Delivered exceptional customer service, enhancing tenant satisfaction and retention.
- Managed third-party operations for RREEF Property Management, overseeing successful property sales.
- Established vendor relationships, including contract negotiations and insurance compliance.
- Coordinated tenant appreciation events to strengthen community engagement and loyalty.
- Developed and submitted comprehensive operating and capital budgets for properties.
- Conducted due diligence for asset disposition and monitored tenant construction projects.
- Collaborated with janitorial and engineering teams to ensure optimal maintenance standards.
Assistant Property Manager
TIC Properties / CapHarbor Property Management LLC
10.2008 - 04.2012
- Achieved top ranking in Annual Tenant Survey through exceptional customer service.
- Maintained clean and orderly common areas, ensuring safety and aesthetics.
- Oversaw monthly collection of over $1 million, fostering tenant relationships to maximize payment rates.
- Managed daily operations of five building engineers to ensure operational efficiency.
- Coordinated daily communication and follow-up with tenants regarding work orders in Angus.
- Developed and submitted property operating and capital budgets for financial planning.
Assistant Property Manager
RREEF Property Management
07.2002 - 09.2008
- Achieved top ranking in Kingsley Survey for exceptional customer service.
- Maintained accurate and compliant records for state, local, and federal reporting requirements.
- Coordinated daily building operations to ensure smooth functionality.
- Assisted tenants with work order requests to enhance satisfaction.
- Monitored construction and maintenance project progress, notifying stakeholders of updates and delays.
Education
Certified Apartment Manager (CAM) - Fundamentals of RPA, Budgeting and Accounting Ethics is Good Business, Environmental Health and Safety / Law and Risk Management
AAGD And NAA RPA Courses - BOMA
01.2018
Texas Salesman Real Estate License - Real Estate
George Leonard / Nancy Hawes Real Estate
01.1998
Skills
- Yardi and Rent Café
- Onesite and MRI
- Team leadership and mentoring
- Customer service excellence
- Accounts payable management
- AVID Exchange and PayScan
- Tenant retention strategies
- Conflict resolution techniques
- Budgeting and reforecasting
- Service contract management
- Construction oversight
- Property inspections
- Low-Income Housing Tax Credit (LIHTC) management
- Vendor and tenant compliance tracking
- Marketing strategies
- Tenant engagement events
- Microsoft Office proficiency
- Email communication (Outlook)
- Spreadsheet analysis (Excel)
- Due diligence processes
- Risk assessment and management
- Financial oversight
- Variance analysis reporting
- Portfolio management
- Cost reduction
Timeline
Portfolio Manager
Healthcare Realty
04.2024 - Current
Senior Property Manager
Avison Young
06.2023 - 04.2024
Property Manager
Cawley Partners
12.2021 - 05.2023
Operations Support Specialist To Regional Managers/ Community Director
Churchill Residential
05.2014 - 03.2021
Property Manager
Transwestern Commercial Services
05.2012 - 04.2014
Assistant Property Manager
TIC Properties / CapHarbor Property Management LLC
10.2008 - 04.2012
Assistant Property Manager
RREEF Property Management
07.2002 - 09.2008
Certified Apartment Manager (CAM) - Fundamentals of RPA, Budgeting and Accounting Ethics is Good Business, Environmental Health and Safety / Law and Risk Management
AAGD And NAA RPA Courses - BOMA
Texas Salesman Real Estate License - Real Estate
George Leonard / Nancy Hawes Real Estate