Tammy Wooldridge
Albuquerque,NM
Summary
Highly-motivated, creative, and outgoing individual with great people skills. I am known for my positive attitude, active listening proficiency, patience and clear communication that yields outstanding and unfailing Payroll and Human Recourses policies. Additionally, I excel at using the variety of my customer service, payroll and HR experience . I am seeking to earn a position as Payroll, HR or Customer Service representative working remote. An individual with passion for performing support duties and process work within HR and Payroll Department. Skilled at multitasking, handling appointments, organizing and preparing reports and logs. Follows procedures and applies HR and Payroll knowledge to accomplish tasks and duties.
Overview
32
32
years of professional experience
Work History
CUSTOMER SERVICE SUPPORT
SII
08.2021 - 11.2023
- Provided a variety of customer support services essential for safe traveling including but not limited to security, what is allowed on aircraft in carry-on and checked baggage, issues with their PreCheck membership and identification policies
- 98% in quality scores and over 100% in productivity.
RETENTION AT&T
08.2018 - 09.2019
- Retained consumer memberships through utilization of sales tools and techniques
- Logged all calls into membership computer system
- Addressed consumer needs and outlined how continued membership will fulfill those needs
- Adhered to previously approved script during calls.
DIRECT SALES REPRESENTATIVE
Great Call
Reno, Nevada
03.2015 - 07.2017
- Consistently exceed monthly sales expectations
- Earned a reputation as a key closer with 65% conversion ratio monthly.
SENIOR VITAMIN SPECIALIST
ProCapLabs
Las Vegas, Nevada
10.2007 - 08.2014
- In the top 5% of entire company for meeting and exceeding monthly sales goals while maintaining 95% Customer Satisfaction score
- Promoted to serve as online and telephonic advisor to company's most valuable clients.
SENIOR PAYROLL CLERK
Treasure Island Hotel and Casino
Las Vegas, Nevada
08.1993 - 10.2006
- Processed payroll for 5,400 employees
- Responsibilities included preparing federal and state tax deposits, accruals, journal vouchers, tip allocations, tip distribution, employee incentives, health insurance, 401(k) contributions, garnishments, and direct deposit
- Worked closely with HR in areas of policies, previous employee information, union contracts, FMLA, Civil Rights and general HR issues.
PAYROLL CLERK II
Golden Nugget Hotel and Casino
Las Vegas, Nevada
10.1991 - 08.1993
- Processed timekeeping for 3,400 employees
- Responsibilities included time card audit, payroll audit, tip allocation, and federal payroll compliance.
- Worked closely with HR in areas of policies, previous employee information, union contracts, FMLA, Civil Rights and general HR issues.
Education
General Studies
UNLV
Las Vegas, NVHigh School Diploma -
Chaparral High School
Las Vegas, NVSkills
- Experience using Proven Closing Techniques
- Strong Active Listener
- Quickly learn all products and services
- Expert with Business Software and Sales CRM's
- Excellent Email and Phone Skills
- Proven Upseller and Closer
- New Employee Processing
- Garnishment Processing
- Payroll Policies and Procedures
- Excellent Writing Skills
- Employee Relations
- Payroll Processing
- Payroll Auditing
- Detail Oriented
- Exceptionally Organized
- Policy Adherence
- Daily Payroll Activities
- Spreadsheet Creation
- Telephone and Email Etiquette
- Federal and State Tax Regulations
- Payroll Software Proficiency
- Meeting Deadlines
- Analytical Skills
- DSHEA
- Civil rights
- Union contracts
- Sexual Harassment
- Personnel Records Maintenance
- HR Policies
- Team Player
- Labor Agreements
- Computer Literacy
- Scheduling
- Understanding of HR Policies
References
Furnished Upon Request
Affiliations
- Gardening
- Painting
- Photography
- Fostering dogs
Timeline
CUSTOMER SERVICE SUPPORT
SII
08.2021 - 11.2023
RETENTION AT&T
08.2018 - 09.2019
DIRECT SALES REPRESENTATIVE
Great Call
03.2015 - 07.2017
SENIOR VITAMIN SPECIALIST
ProCapLabs
10.2007 - 08.2014
SENIOR PAYROLL CLERK
Treasure Island Hotel and Casino
08.1993 - 10.2006
PAYROLL CLERK II
Golden Nugget Hotel and Casino
10.1991 - 08.1993
General Studies
UNLV
High School Diploma -
Chaparral High School
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