Hi, I’m
TAMMY JEAN DUFFIELD
Liberty Hill,TX
Summary
I’m a customer-focused sales professional known for turning high-volume inquiries into confident, long-term clients. Whether it’s new-home buyers making life-changing decisions, automotive customers “just browsing,” or travelers planning their next adventure, I bring clarity, confidence, and direction to every interaction. I don’t pressure — I guide. I don’t chase — I connect. I don’t “handle leads” — I turn people into lifelong customers through trust, timing, and disciplined follow-through. My sales style blends military discipline, customer empathy, and the hustle of real estate and automotive.
Overview
2024
years of professional experience
Work History
Orr Nissan • Chevyland • Infiniti of West Palm Beach • Capitol Chevrolet
Automotive Internet & Multi-Channel Sales Expert
2011 - 2018 (7 education.years_Label)
Job overview
- A multi-dealership sales foundation built on speed, emotional intelligence, negotiation strength, and relationship-focused selling.
- Key Strengths:
- Delivered top-tier conversion results across four dealership environments.
- Converted internet inquiries, walk-ins, and phone leads into committed buyers.
- Managed the entire sales cycle: inquiry → appointment → test drive → negotiation → contract-to-close.
- Excelled in both luxury and high-volume dealerships while building repeat and referral clients.
- Developed strong customer relationships, enhancing client satisfaction and loyalty.
KB Home & Brohn Homes
New Home Online Sales Consultant
10.2018 - 12.2022
Job overview
- Served as the digital front line for new-home buyers — converting online inquiries into qualified appointments and closed contracts.
- Managed 120+ online buyer opportunities weekly with precision, empathy, and urgency.
- Closed 75 new-home and inventory sales in 2019, generating $26M in revenue.
- Delivered consistent pre-qualified appointments for onsite consultants.
- Guided buyers through financing, construction expectations, and design decisions.
- Earned the KB Home Golden Gorilla Award for elite conversion performance.
Business Owner
CruiseOne / Dream Vacations
08.2013 - 02.2017
Job overview
- Awarded this franchise through a national Veteran Operation competition, I owned, marketed, and managed a travel agency specializing in personalized cruise and land vacations before successfully selling the business in 2017. Highlights:
- Created customized itineraries and managed all booking logistics and vendor coordination.
- Led all sales and marketing, generating consistent inbound and repeat business.
- Delivered high-touch service that built lasting client relationships.
Business Owner
FYI FINDS
07.2018 - 06.2023
Job overview
- Acquired land, new builds, and off-market properties for resale and investment.
- Built and managed investor relationships and CRM pipelines.
- Negotiated contracts with confidence and organizational clarity.
- Drove deal flow through targeted marketing and strong builder partnerships.
US Army
Noncommissioned Officer • Drill Instructor • Youth Program Supervisor
01.2002 - 04.2011
Job overview
- Led teams during mission-critical operations requiring precision, communication, and trust.
- Served as a Drill Instructor and later Supervisor at an Army-based youth boot camp for at-risk teenagers.
- Awarded the Army Commendation Medal and Army Achievement Medal.
- Developed resilience, discipline, and communication skills that define my sales style today.
Education
Our Lady of the Lake College
Nursing Assistant Certification
LANG Army Youth Challenge
High School Diploma Equivalent
University Overview
- GM Award-Winning Sales Professional
- National Challenge Institute Cadre Course
- Culinary Arts Certificate
Skills
- High-Volume Lead Conversion
- Appointment Generation
- Customer Psychology
- Value-Driven Selling
- Negotiation
- Digital & Phone Sales
- CRM Mastery (Salesforce, HubSpot, VIN Solutions)
- Pipeline Optimization
- Follow-Up Strategy
- High-Pressure Decision Support
- Communication & Rapport
- Sabre
- Microsoft Office & Google Workspace Power User
- AI-Enhanced Sales
- Digital Communication Platforms
- Data-Driven Sales Analytics
- CRM Messaging Automation
Timeline
New Home Online Sales Consultant
KB Home & Brohn Homes
10.2018 - 12.2022
FYI FINDS
Business Owner
07.2018 - 06.2023
CruiseOne / Dream Vacations
Business Owner
08.2013 - 02.2017
Noncommissioned Officer • Drill Instructor • Youth Program Supervisor
US Army
01.2002 - 04.2011
Our Lady of the Lake College
Nursing Assistant Certification
LANG Army Youth Challenge
High School Diploma Equivalent
Automotive Internet & Multi-Channel Sales Expert
Orr Nissan • Chevyland • Infiniti of West Palm Beach • Capitol Chevrolet
2011 - 2018 (7 education.years_Label)