Summary
Overview
Work History
Education
Skills
Timeline
Generic
Tammy Jo Courser

Tammy Jo Courser

Food &Beverage / Hospitality
Arvada,CO

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Motivated Jill of most trades with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

38
38
years of professional experience

Work History

Server

Old Chicago Pizza
12.2022 - 03.2023
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

BOH Line Cook

Jobletics Staffing Services, St Lutherans Med Center
09.2022 - 11.2022
  • Position ended
  • Prior experience/jobs
  • Verified proper portion sizes to consistently attain high food quality standards.
  • Checked food temperature regularly to verify proper cooking and safety.
  • Maintained smooth and timely operations in preparation and delivery of meals.
  • Prepared and cooked meals according to recipes and customer specifications.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
  • Monitored food quality and presentation to maintain high standards.
  • Tasted, smelled, and pierced food with fork to verify sufficient cooking.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Followed health, safety and sanitation guidelines while preparing and serving food.
  • Followed restaurant stock management schedule to monitor product freshness and rotate out old products.

Line Cook

Buffalo Wild Wings
07.2022 - 10.2022
  • Not enough hours/pay -, open/closing duties prep dishes etc
  • Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
  • Followed health, safety and sanitation guidelines while preparing and serving food.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Tasted, smelled, and pierced food with fork to verify sufficient cooking.
  • Checked food temperature regularly to verify proper cooking and safety.
  • Prepared and cooked meals according to recipes and customer specifications.
  • Maintained smooth and timely operations in preparation and delivery of meals.
  • Plated and presented all dishes to match established restaurant standards.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Monitored food quality and presentation to maintain high standards.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Verified proper portion sizes to consistently attain high food quality standards.

Asst Manager/Deli

King Soopers
08.2018 - 06.2022
  • Duties included but not limited to opening/closing duties inventory ordering waiting on customers prepping n cooking food per order as well as hot bar n cold case do catering orders fielding complaints from customers n resolving their issues managing n training employees scheduling etc

Catering Associate

Apprentice Personnel
02.2019 - 08.2019
  • Traveling to events set up/tear down cookin/serving the clients event n making sure everybody was happy
  • Oversaw catering orders to verify accuracy and completeness.
  • Fostered enjoyable event atmosphere through friendly guest interactions
  • Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Arranged furniture and added decorations to assist in setting up for catering events.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Monitored dietary restrictions and served guests with special needs.
  • Cleared dishes and glassware quickly following each course.
  • Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Arranged linens and table settings according to seating plan and event theme.
  • Adhered to company quality constraints and industry best practices for guest satisfaction.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Returned reusable goods and serving equipment for inventory and restock.
  • Prepared dishes for catering events or during high-volume shifts.
  • Delivered catered food and supplies to facility for on-time set-up.
  • Maintained flexible work schedule to meet event needs.

Not 1 Title Since It Was a Do All

Falafel King
09.2015 - 08.2019
  • I worked in the shop when needed baking pitas prepping food for their menu/restaurants..Working festivals for them n worked part time in their restaurant open/closing serving customers prep food for the next day EOD paperwork Cash Handling etc
  • Prepared and served various food items in fast-paced Type environment.
  • Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
  • Measured, weighed and mixed appropriate ingredients according to recipe directions.
  • Coordinated checklists to keep kitchen clean, stocked and sanitary.
  • Maintained well-organized mise en place to keep work consistent.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Managed opening and closing shift kitchen tasks.
  • Identified inefficiencies leading to improved productivity.
  • Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
  • Modernized work processes to reduce guest wait times and boost daily output.
  • Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
  • Monitored food quality and presentation to maintain high standards.
  • Maintained food safety and sanitation standards.
  • Cultivated warm relationships with regular customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Served food and beverages promptly with focused attention to customer needs.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Lead Catering Associate

Denver Premier Catering
05.2016 - 08.2018
  • Duties included supervision of employees time sheets travelling to various events set up/tear down cook n/or serve food drinks etc for 50-3500 ppl events

Catering Events Lead Assistant

Party Staff
06.2014 - 09.2016
  • Lead/supervisor employees/events for 50-3500 ppl travel to location set up/tear down cook prep serve clients make the event a success
  • Pushed, pulled and transported large loads and objects.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Delivered catered food and supplies to facility for on-time set-up.
  • Oversaw catering orders to verify accuracy and completeness.
  • Maintained high personal grooming standards and uniform presentation.
  • Prepared sandwiches, salads and other specialty items according to customer specifications.
  • Inspected catering equipment and utensils regularly to manage wear and tear.
  • Maintained composure and work quality while under stress.
  • Assisted in setting up and breaking down kitchen stations.
  • Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
  • Worked with catering staff to establish timely preparation and delivery of food and beverage orders.
  • Cleared dishes and glassware quickly following each course.
  • Refilled beverage glasses, cleared and reset tables, and stocked service areas.
  • Arranged linens and table settings according to seating plan and event theme.
  • Served meals to customers according to established guidelines.
  • Loaded and unloaded tableware, catering supplies and meals to and from catering vehicles to comply with catering logistics.
  • Replenished condiments and other supplies at tables and service bars.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Arranged food, utensils and condiments on trays to serve meals with necessary items.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Inspected dishes and utensils for cleanliness.
  • Loaded and unloaded delivery van carefully to maximize efficiency.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained clean and safe work environment.
  • Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.

Asst Manager

7-11 Convenience Store
11.2022 - 01.2023
  • Opened new store at 64th n Simms
  • Position ended current manager n I had irreconcilable differences
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Defined clear targets and objectives and communicated to other team members.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Developed detailed plans based on broad guidance and direction.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.

Construction Laborer

Fagen
07.1997 - 12.1998
  • Inventory Control
  • Catering
  • Remodeling
  • Cash Handling
  • Baking catering cooking, Experience
  • Assembly
  • Construction
  • Drywall
  • Account Management
  • Trim Carpentry
  • Handyman
  • Auditor (2 years)
  • Negotiation
  • Interviewing
  • Employee orientation
  • Military Service
  • Branch: Navy Reserve
  • Service Country, I signed up for the military with a 98% on Asvab I had my pick...I chose Navy for family reasons
  • I joined the reserves n went to basic in Orlando FL...at the end of basic training due to back issues from a car accident I was discharged due to medical issues, Inventory Control
  • Remodeling
  • Cash Handling
  • Baking catering cooking, Experience
  • Assembly
  • Construction
  • Drywall
  • Account Management
  • Trim Carpentry
  • I signed up for the military with a 98% on Asvab I had my pick...I chose Navy for family reasons
  • I joined the reserves n went to basic in Orlando FL...at the end of basic training due to back issues from a car accident I was discharged due to medical issues
  • Completed tear-down of existing structures to prepare for new construction.
  • Assisted in constructing roads, bridges and other infrastructure projects to respond to economic, fiscal and environmental changes.
  • Used variety of hand and power tools to complete tasks.
  • Dug trenches, backfilled holes and compacted earth to prepare for new construction.
  • Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
  • Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
  • Followed instructions and safety protocols while operating machinery and equipment.
  • Worked with contractors and other tradespeople to meet project specifications and deadlines.
  • Assembled and disassembled scaffolding and ladders to guarantee safety of workers while performing tasks at heights.
  • Mixed and poured concrete for variety of projects.
  • Moved and cleared debris from work sites to dispose of in designated areas.
  • Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
  • Managed safe and efficient use of tools and equipment on construction sites.
  • Dug trenches and set up forms to specified requirements for concrete pours.
  • Followed instructions and safety protocols to prevent accidents and injuries.
  • Followed blueprints and diagrams to complete projects according to specifications.
  • Cleaned and maintained tools, equipment and worksites.
  • Assisted in digging, trenching and backfilling trenches and foundations.
  • Provided labor support to carpenters, masons and other skilled trades.
  • Observed safety regulations on job sites to minimize accidents.
  • Worked with more knowledgeable professionals to grow understanding of principles and construction standards.

Education

Diploma - Business Economics

Greenville Senior High School
Greenville, MI

Certificate Of Completion - Certified Nursing Assistant

Kinney Vo-Tech
Mt Pleasant, MI

Associate's degree - Small Business Management & Development

Montcalm Community College
Sidney, MI

& Computer business - undefined

Kinney Vo-Tech

Skills

  • I'm a very versatile person with many skills talents experience n knowledge
  • I can do a variety of things I have some experience in all that follows:
  • New build & Demolition
  • Maintainence
  • Concrete
  • Painting
  • Drywall
  • Grounds upkeep
  • Welding
  • Carpentry
  • Business Development
  • Management
  • Landscape Maintenance
  • Order Supplies
  • Quality Control
  • Train Employees
  • Order Accuracy
  • Check Payment Processing
  • To-Go Order Preparation
  • Food Sales and Promotion
  • Price Memorization
  • Sales Expertise
  • Assist Customers
  • Food Preparation and Safety
  • Seating Assignment Preparation
  • Buffet Setup and Takedown
  • Stocking and Replenishing
  • Wine Service
  • High-Volume Dining
  • Suggestive Selling
  • Process Payments
  • Dining Customer Service
  • Table Setting Arrangements
  • Dish Preparation
  • Special Dietary Requirements
  • Menu Memorization
  • Cash Handling
  • Specials Promotion
  • Age Verification
  • Item Promotion

Timeline

Server

Old Chicago Pizza
12.2022 - 03.2023

Asst Manager

7-11 Convenience Store
11.2022 - 01.2023

BOH Line Cook

Jobletics Staffing Services, St Lutherans Med Center
09.2022 - 11.2022

Line Cook

Buffalo Wild Wings
07.2022 - 10.2022

Catering Associate

Apprentice Personnel
02.2019 - 08.2019

Asst Manager/Deli

King Soopers
08.2018 - 06.2022

Lead Catering Associate

Denver Premier Catering
05.2016 - 08.2018

Not 1 Title Since It Was a Do All

Falafel King
09.2015 - 08.2019

Catering Events Lead Assistant

Party Staff
06.2014 - 09.2016

Construction Laborer

Fagen
07.1997 - 12.1998

Diploma - Business Economics

Greenville Senior High School

Certificate Of Completion - Certified Nursing Assistant

Kinney Vo-Tech

Associate's degree - Small Business Management & Development

Montcalm Community College

& Computer business - undefined

Kinney Vo-Tech

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Tammy Jo CourserFood &Beverage / Hospitality