Tammy K Erikstrup
Debary
Summary
Dynamic library professional with extensive experience at Orange County Library System, excelling in team leadership and strategic planning. Proven track record in enhancing customer satisfaction and operational efficiency through effective problem-solving and relationship building. Skilled in budget administration and fostering a collaborative work environment, driving continuous improvement in service quality.
Overview
18
18
years of professional experience
Work History
Circulation Manager
Orange County Library System
06.2007 - Current
- Assisted in the development of annual budgets, setting realistic financial goals while identifying potential cost-saving opportunities within various operational aspects thereof across all levels throughout each fiscal year period respectively under revie
- Implemented comprehensive staff training programs for continuous improvement in overall performance and service quality.
- Negotiated contracts with suppliers/vendors for cost-effective procurement of goods/services while maintaining quality standards consistently across the supply chain network.
- Ensured compliance with industry regulations and company policies to maintain a safe working environment for all employees.
- Evaluated and implemented emerging technologies to enhance operational efficiency, customer service quality, and overall business performance in alignment with strategic goals/objectives set forth by the management team at large scales relative thereto wi
- Collaborated with other departments on cross-functional projects for enhanced organizational synergy and productivity gains.
- Developed strong relationships with key stakeholders, leading to increased collaboration and mutually beneficial partnerships.
- Analyzed circulation trends to forecast future demand patterns accurately, enabling proactive adjustments in inventory levels, staffing requirements, or marketing efforts accordingly.
- Fostered a positive work environment, promoting employee engagement, teamwork, and motivation.
- Managed a team of staff members for efficient daily operations and high customer satisfaction rates.
- Conducted regular performance evaluations of staff members to identify areas for improvement and provide constructive feedback for professional development.
- Developed and maintained comprehensive circulation reports, providing valuable insights into performance metrics for informed decision-making processes.
- Resolved patrons' complaints tactfully and professionally.
- Greeted patrons warmly and offered to assist with issues or needs.
- Educated library patrons about policies for checking out materials and using resources.
Branch Manager
Orange County Library System
06.2007 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
Assistant Manager of Youth Services
Orange County Library System
06.2007 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Assistant Manager of Questline Call Center
Orange County Library System
06.2007 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Enhanced team productivity by streamlining operational processes.
Assistant Branch Manager - West Oaks Branch
Orange County Library System
06.2007 - Current
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
- Assisted in creating a welcoming branch atmosphere by maintaining cleanliness, organization, and visually appealing displays of promotional materials.
- Built rapport with account holders by reaching out with product recommendations and account updates.
- Coached and developed branch staff by offering constructive feedback and training opportunities.
- Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting bank products and services.
- Coordinated staff schedules, maintaining optimal staffing levels during peak business hours for improved customer experience.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
Education
Bachelor of Science - Public Relations
Milwaukee School of Business
Milwaukee05-1989
High School Diploma -
St. Croix Central High School
Hammond05-1985
Skills
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Relationship building
- Task prioritization
- Self motivation
- Interpersonal skills
- Professionalism
- Interpersonal communication
- Scheduling
- Strategic planning
- Staff supervision
- Adaptability
- Shelf reading
- Library management systems
- Database administration
- Budget administration
- Integrated library systems
Timeline
Circulation Manager
Orange County Library System
06.2007 - Current
Branch Manager
Orange County Library System
06.2007 - Current
Assistant Manager of Youth Services
Orange County Library System
06.2007 - Current
Assistant Manager of Questline Call Center
Orange County Library System
06.2007 - Current
Assistant Branch Manager - West Oaks Branch
Orange County Library System
06.2007 - Current
Bachelor of Science - Public Relations
Milwaukee School of Business
High School Diploma -
St. Croix Central High School
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