Tammy Rutledge
Fernley
Summary
Dynamic professional with extensive background in customer service and administrative support. Demonstrated expertise in accounts receivable and billing, enhanced by exceptional multitasking capabilities. Skilled in orchestrating complex order processes and fostering client relations, guaranteeing efficient operations and satisfaction.
Overview
15
15
years of professional experience
Work History
Travel Agent (Self-Employed)
Exquisite Traveling
02.2015 - Current
- Client Consultations, scheduling, vendor coordination, and payment processing.
- Plan and book vacation packages, cruises, hotels, insurance, and travel services
- Coordinate payment plans, collect fees, and maintain accurate client records
- Resolve client issues, including changes, cancellations, and refunds
- Maintain industry knowledge through training and seminars
- Business remains active under a host agency; no day-to-day client booking
Senior Office Assistant / Domestic Sales / A/R Specialist
Duraflex International
08.2021 - 06.2025
- Managed accounts receivable, invoice preparation, statements, and customer terms
- Coordinated order fulfillment with production scheduling, accounting, engineering, and supply chain teams
- Informed nationwide dealers on product specifications and equipment assignments
- Prepared domestic, international shipping, and freight documentation
- Handled freight claims, damaged product replacements, and provided customer solutions to inquiries
- Fulfilled office operations, phones, filing, documentation, and training updates to staff
Transactional Specialist / BPO
Infosys (formerly Arvato)
02.2018 - 08.2021
- Audited and validated orders and agreements for accuracy and compliance
- Managed multiple workloads in a fast-paced environment
- Collaborated with global teams across the United States, Europe, and Asia
- Performed administrative support and data entry functions
- Microsoft Account
Customer Service Specialist/ HR Assistant
Randstad Staffing / William M. Bird / Charleston County HR
12.2016 - 07.2017
- Customer service support for flooring industry storefronts
- Processed and tracked orders while coordinating deliveries
- Resolved customer inquiries and pricing issues
- Administrative and front-desk support for the HR department
- Answered employee inquiries and supported benefits administration
- Records maintenance, scanned and indexed documents using OnBase
- Compiled reports, spreadsheets, and scheduled meetings
Internal Sales Representative / Administrative Assistant / Manager
Glasspro
07.2011 - 06.2015
- Managed internal sales, insurance documentation, and claims processes
- Directed staff on inventory, supplies, and customer records
- Developed quotes, processed payments, and resolved customer concerns
Education
High School Diploma -
Goose Creek High School
Goose Creek, SCBusiness Management Coursework -
Trident Technical College
North Charleston, SCSkills
- Administrative support and data entry
- Accounts receivable and billing
- Customer service and relations
- Microsoft Office and Google Workspace
- SAP and QuickBooks proficiency
- Order entry and inventory management
- Freight and shipping documentation
- Reporting and time management
- Multitasking and attention to detail
Timeline
Senior Office Assistant / Domestic Sales / A/R Specialist
Duraflex International
08.2021 - 06.2025
Transactional Specialist / BPO
Infosys (formerly Arvato)
02.2018 - 08.2021
Customer Service Specialist/ HR Assistant
Randstad Staffing / William M. Bird / Charleston County HR
12.2016 - 07.2017
Travel Agent (Self-Employed)
Exquisite Traveling
02.2015 - Current
Internal Sales Representative / Administrative Assistant / Manager
Glasspro
07.2011 - 06.2015
High School Diploma -
Goose Creek High School
Business Management Coursework -
Trident Technical College