Tammy L. Baldwin
North Myrtle Beach,SC
Summary
With over 25 years' experience in various customer service positions I have proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
29
29
years of professional experience
Work History
Clerical Associate
McLeod Physicians Associates
11.2022 - Current
- Ensured accurate data entry and maintained up-to-date records for improved operational efficiency.
- Maintained strict confidentiality when handling sensitive information,while ensuring compliance with company policies.
- Managed daily office tasks such as answering phones, scheduling appointments, and maintaining inventory levels while ensuring smooth operations.
- Successfully transitioned from front end support to becoming surgical coordinator.
- Handled 30% increase in workload while willingly assisting and helping other surgical coordinators
Realtor
Remax, Coldwell Banker
03.2010 - 12.2022
- Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
- Resolved client concerns to maintain high satisfaction ratings.
- Established positive flow of communication with agents,clients,attorneys and personnel involved in a transaction.
Customer Service Officer
PNC Bank
05.2004 - 11.2009
- Assisted large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Owner Operator Carpet and Tile
Ken's Carpet & Tile
01.1996 - 05.2004
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets , accounts payable and receivable and operational costs.
Education
High School Diploma -
Scotland High School
Laurinburg, NC1984
Skills
- Communication
- Organization
- Problem Solving
- Project Management
- Positive interactions
- Adaptability and Flexibility
- Data analysis
- Project management
- Accounting and Bookkeeping
Accomplishments
Teamwork - Had 30% increase in my Doctors surgeries scheduled while willingly helped other surgery schedulers.
Commitment / Teamwork - Participated in Mcleod Foundation to include Volunteer several years with Mcleod 5K run.
Personally go above and beyond to create positive work environment by trying to create an inclusive environment.
Leadership / Goal Obtainment - Successfully used leadership skills to rally and lead groups and teams in Banking, Private Business, and Real Estate to consistently meet /exceed targeted goals.
Timeline
Clerical Associate
McLeod Physicians Associates
11.2022 - Current
Realtor
Remax, Coldwell Banker
03.2010 - 12.2022
Customer Service Officer
PNC Bank
05.2004 - 11.2009
Owner Operator Carpet and Tile
Ken's Carpet & Tile
01.1996 - 05.2004
High School Diploma -
Scotland High School