Tammy Bullen
Prairieville,LA
Summary
- Contributed to streamlining front office operations, enhancing overall efficiency in previous roles, to improve patient satisfaction through attentive service and problem-solving acumen.
- Well-versed in performing diverse administrative functions for patient care, with a high degree of diplomacy.
- Skilled in communication, ensuring clarity and understanding between healthcare providers and patients.
Overview
2025
2025
years of professional experience
Work History
Patient Access Representative
The Murphy Clinic
Mandeville, LA
10.2023 - 12.2024
- Created new patient accounts in EMR system as needed.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Assisted with preparing daily cash reports for accounting department.
- Responded to patient inquiries regarding billing or financial matters.
- Processed insurance verifications to ensure coverage of services.
- Obtained informed consent and payment documentation from patients and filed in system.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Facilitated communication between patients, staff members, and third party payers.
- Updated reference materials with Medicare and third-party payer requirements, guidelines, policies, and a list of accepted insurance plans.
- Contributed to team meetings, sharing insights and strategies for improving patient access services.
Patient Services Representative
DS Family Medicine
Covington, LA
08.2022 - 10.2023
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Collaborated with clinical and administrative staff to meet patient needs.
- Assisted in verifying that all required documentation is collected and filed properly.
- Compiled daily reports on number of patients seen, services rendered.
- Entered new patient demographics into database system accurately and efficiently.
- Provided information regarding billing procedures and payment options to patients.
- Assisted in the implementation of new technologies and processes to improve patient access services.
Patient Access Representative
IMC of Covington
Covington, LA
- Compiled information from patients and caregivers or family members to identify care concerns.
- Answered incoming calls from patients, providers, and insurance companies in a courteous manner.
- Managed patient appointments, ensuring efficient scheduling and rescheduling as necessary.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Completed registration procedures for patients, inputting information to meet provider, facility, and legal requirements.
- Received and routed care team messages and documents to appropriate staff.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Organized charts, documents and supplies to maintain team productivity.
- Engaged with patients to obtain medical history, chief complaints, and vital signs.
Education
High School Diploma -
Poplarville High School
Poplarville, MS05-1981
Skills
- Medical terminology
- Problem-solving
- Eligibility determination
- Excellent skills in communication
- Highly skilled in multitasking and detail-oriented
- Broad aspects of customer service
- Ability to work and direct others
- Experience in Microsoft Office, cash handling, EMR, prior authorizations, Excel and a professional personality
Timeline
Patient Access Representative
The Murphy Clinic
10.2023 - 12.2024
Patient Services Representative
DS Family Medicine
08.2022 - 10.2023
Patient Access Representative
IMC of Covington
High School Diploma -
Poplarville High School
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