TAMMY L. OLIVER

· Supervise Project Managers, office staff and warehouse staff, ensuring effective team management

· Conduct weekly meetings with Project Managers to discuss upcoming projects travel plans, and feedback

· Coordinate daily schedules of 13 employees to optimize productivity

· Oversee employee hours and enforce overtime policies to manage labor costs effectively

· Reduced overtime by 31%

· Successfully created and implemented a new attendance policy that reduced absenteeism by 18%

· Provide shipping preparation quotes and manage the packaging and shipment of items

· Schedule travel arrangements, including flights, hotel accommodations, and transportation

· Assist the Director of Finance with collections, contributing to financial management

· Oversee the onboarding process of new employees and provide necessary training

· Manage inventory and warehouse space efficiently to support operations

· Conduct annual performance reviews for existing staff and 90-day reviews for new employees

· Create and regularly update company policies and procedures for the employee handbook, ensuring clarity and compliance

· Provide calendar management and schedule appointments for all EVS directors, supervisors, and managers

· Utilized Outlook to locate and reserve available classrooms for meetings

· Created detailed PowerPoint presentations for monthly department meetings

· Implemented an attendance tracking systems that reduced absenteeism by 49%

· Reduced turnover by 17%

· Tracked and reported daily, weekly, and monthly department and coworker production

· Facilitated the orientation and onboarding process for new coworkers, including computer setup and education classes

· Developed and nurtured strong, lasting relationships with wine, liquor, and water suppliers through effective written and oral communication

· Created extensive sales reports and visually appealing sell sheets, utilizing graphic arts skills

· Tracked and reported all sales figures providing critical insights for the sales team’s performance

· Successfully set and monitored weekly, monthly, and yearly quotas for a 75 person sales team, ensuring sales targets were met or exceeded

· Orchestrated weekly wine tastings for the entire sales force, accommodating 60-75 people to promote product knowledge and sales

· Solely managed the planning and execution of the annual wine tasting event for clients, overseeing all aspects, including party rentals, DJ, catering, guest list management, security, and setup of over 200 different wine and spirit items for approximately 500 guests

· Oversee daily resort operations, including the golf course, activity center, concessions, maintenance, and housekeeping

· Compiled and sent weekly reports to the Corporate/Regional office, covering sales expenditures, occupancy rates, payroll analysis, maintenance reports, ATM disbursements, and campground activity

· Conducted employee and department head meetings to facilitate effective communication and collaboration

· Created and managed employee schedules, ensuring adequate staffing levels

· Responded to employee and guest questions, concerns, and problems, ensuring a high level of guest satisfaction

· Hired and trained resort staff

· Directly supervised front desk employees, provided guidance and support

· Composed and typed all correspondence

· Prepared new hire paperwork and maintained employee files, ensuring compliance with employment regulations

· Performed all resort accounting tasks, including processing check requests and managing accounts payable/receivable

· Administered payroll, accurately calculated and disbursed employee payments

Phi Theta Kappa/Tau Sigma (collegiate honor society) member Graduated Summa Cum Laude

Department Honors

GPA: 4.0

2013 Commencement Speaker

Phi Theta Kappa (collegiate honor society) member

Graduated Summa Cum Laude

GPA: 4.0