Tammy Lightbody Juenger
Hernando,MS
Summary
Motivational leader with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Personable and dedicated customer service with extensive experience in industry. Motivated to maintain customer satisfaction and contribute to company success. Enthusiastic and results-oriented with demonstrated passion for building relationships and growing businesses.
Overview
36
36
years of professional experience
Work History
Owner
AAA Vending LLC/I Vend 4 U
Horn Lake, MS
01.2007 - Current
- Oversaw budgeting and financial management.
- Provided direction and guidance to employees.
- Managed daily operations of business, including hiring and training staff.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained relationships with existing clients by providing superior customer service.
- Identified new opportunities for growth, expansion, and diversification.
- Negotiated with vendors to gain optimal pricing on products.
- Analyzed client's business needs.
- Prepared weekly schedules.
Manager of Operations
ParkIt Here
Memphis, TN
06.2008 - 07.2013
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Analyzed data to identify trends in customer service issues, financials, staffing needs to make informed decisions regarding operations.
- Developed and implemented operational policies and procedures to ensure efficient business operations.
- Resolved conflicts among team members by mediating disputes and proposing solutions that both parties could agree upon.
- Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
- Identified opportunities for process improvement initiatives through analysis of current processes and procedures.
- Investigated customer complaints related to product and service quality or delivery issues.
- Addressed customer concerns with suitable solutions.
- Managed and facility maintenance and upgrades, ensuring a safe and productive work environment.
- Oversaw staff training and development programs, equipping employees with necessary skills and knowledge.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Led process improvement initiatives, resulting in an increase in operational efficiency.
- Oversaw daily operations, ensuring efficiency and effectiveness across all departments.
- Provided guidance and addressed concerns to maintain effective communication among staff members.
General Manager
Parking Company of America PCAM
Memphis, TN
08.1996 - 06.2007
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Formed and sustained strategic relationships with clients.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Conducted regular meetings with district managers to discuss sales performance and provide guidance on improvement tactics.
- Provided mentorship and coaching to staff members throughout the region as needed.
- Evaluated customer feedback and adjusted company processes accordingly.
- Identified new business opportunities through market research and industry trends.
- Minimized turnover through effective training and employee engagement programs.
- Mentored and guided general managers on proper processes and methodologies.
- Mentored team members by demonstrating best practices for sales and customer service.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Manager
Park Ride Fly
Memp, TN
03.1988 - 06.1996
- Provided leadership during times of organizational change or crisis situations.
- Conducted performance reviews for team members.
- Established processes to ensure efficient workflow throughout the organization.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Enhanced customer satisfaction through the development of a customer service excellence program.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored staff performance and addressed issues.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Oversaw marketing initiatives, increasing brand awareness and sales.
Education
High School Diploma -
Hillcrest High School
Memphis, TN06-1982
Some College (No Degree) - Business Administration
Memphis State University
Memphis, TNSkills
- Administrative Oversight
- Business Management
- Cost Reduction
- Profit and loss analysis
- Cash flow optimization
- Marketing
- Relationship Building
- Customer Relations
Affiliations
- Soccer Mom
- Gardener
- Putt Putt Golf Player
Accomplishments
- ADP Certified PRK & PCAM
- Customer Service Excellence - Held Top from 14 locations for over 8 Quarters PCAM
- 100% Employee Retention for 1 Year Award - PCAM
References
References available upon request.
Timeline
Manager of Operations
ParkIt Here
06.2008 - 07.2013
Owner
AAA Vending LLC/I Vend 4 U
01.2007 - Current
General Manager
Parking Company of America PCAM
08.1996 - 06.2007
Manager
Park Ride Fly
03.1988 - 06.1996
High School Diploma -
Hillcrest High School
Some College (No Degree) - Business Administration
Memphis State University
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