Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tammy Lyn Connors

Rossford,OH

Summary

All my experience in jobs has been in customer service. I feel as though I go above and beyond to ensure my guests have the best experience possible.


I believe as a Flight Attendant for United Airlines I will ensure that our guest are completely satisfied with their flights and will become returning guest on United.

Overview

12
12
years of professional experience

Work History

Bartender

The Legacy Golf Course
06.2023 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.

Waitress

Sunrise Skillet
02.2019 - Current
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Greeted new customers, discussed specials, and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Assistant Pit Boss

Hollywood Casino Toledo
04.2022 - 05.2023
  • Coordinated with other departments to provide exceptional customer service, resulting in increased player satisfaction.
  • Evaluated dealer performance regularly, providing constructive feedback to improve accuracy and efficiency in game operations.
  • Maintained a secure gaming environment for patrons and staff by enforcing strict adherence to rules and regulations.
  • Collaborated with surveillance teams in identifying potential security threats and implementing proactive countermeasures.
  • Oversaw table game operations seamlessly, ensuring smooth transitions between shifts and optimal gaming experiences for patrons.
  • Addressed customer concerns and resolved disputes promptly, fostering a positive gaming atmosphere.

Table Games Dealer

Hollywood Casino Toledo
05.2012 - 03.2018
  • Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
  • Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
  • Managed chips and money transactions with attention to detail to prevent fraud.
  • Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
  • Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
  • Maintained a professional and welcoming atmosphere for players with excellent communication skills.

Education

No Degree - Massage Therapy

Ann Arbor Institute of Massage Therapy
Ann Arbor, MI
03.2008

High School Diploma -

Bedford Senior High School
Temperance, MI
06.1983

Cosmetology License - Cosmetology

Latress Beauty Academy
Monroe, MI
06.1983

Skills

  • Strong multitasking
  • Customer Service
  • Liquor, beer, and wine knowledge
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Customer service expertise
  • Handling Difficult Customers
  • Service-oriented mindset
  • Professional Appearance
  • Team training and development
  • Honest and Dependable

Timeline

Bartender

The Legacy Golf Course
06.2023 - Current

Assistant Pit Boss

Hollywood Casino Toledo
04.2022 - 05.2023

Waitress

Sunrise Skillet
02.2019 - Current

Table Games Dealer

Hollywood Casino Toledo
05.2012 - 03.2018

No Degree - Massage Therapy

Ann Arbor Institute of Massage Therapy

High School Diploma -

Bedford Senior High School

Cosmetology License - Cosmetology

Latress Beauty Academy

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Tammy Lyn Connors