Summary
Overview
Work History
Education
Skills
References
Awards
Timeline
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Tammy Lyn Connors

Tammy Lyn Connors

Rossford,OH

Summary

Dedicated and results-driven customer service professional with over 40 years of experience providing outstanding support and building lasting relationships with clients across diverse industries. Recognized for exceptional communication, problem-solving skills, and a commitment to exceeding customer expectations. Adept at mentoring teams and fostering a psitive customer experience. Seeking to leverage a proven track record of excellence in a dynamic role where customer satisfaction is paramount.

Overview

13
13
years of professional experience

Work History

Bartender

Legacy Golf Course
05.2023 - Current
  • Delivered exceptional customer service in a fast-paced environment, ensuring guest satisfaction and repeat business.
  • Managed bar inventory, conducted regular stock checks and made sure all of needed supplies were stocked and ready to go for the next shifts.
  • Operated POS systems efficiently, processing payments and balancing cash drawers with 100% accuracy.
  • Mentored and trained new bartenders , improving team productivity and customer service quality.
  • Ensured compliance with local alcohol service regulations, maintaining a safe and welcoming atmosphere for guests.

Server

Sunrise Skillet
01.2019 - Current
  • Provide exceptional customer service by promptly addressing the guest needs & ensuring a pleasant experience
  • Managed multiple tables in a high paced environment, maintaining attention to detail & accuracy in orders.
  • Communicated effectively with kitchen staff to ensure timely delivery of food & beverages.
  • Resolved guest complaints & helped them to resolve any issues & always have above satisfactory ratings
  • Handled all money transactions throughout the shift

Le-Vel Brand Promoter

Le-Vel
09.2014 - Current
  • Promote Le-Vel wellness and lifestyle products through social media, marketing, direct sales, and relationship-building strategies.
  • Built and maintain a customer base along with a $20,000 a month sales team.
  • Educate potential customers of the benefits of the Thrive product line through personalized consultations.
  • Leveraged social media platforms, including Facebook, Instagram, and Tiktok to engage with audiences.
  • Recruit and train new team members.
  • Serving customers with the utmost respect to ensure repeat business

Presidential Suite Bartender

The Compass Group
08.2023 - Current
  • Kept bar presentable and well-stocked to meet customer needs.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Served high customer volumes during special events, nights, and weekends.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.

Assistant PIt Manager

Penn Gaming/Hollywood Casino
04.2022 - 05.2023
  • Supervised daily operations within the gaming pit, ensuring compliance with casino policies and state gaming regulations.
  • Monitored table games for accuracy, fairness, and adherence to standard procedures.
  • Trained and mentored dealers and pit staff, improving performance and ensuring exceptional customer service.
  • Handled customer inquiries, disputes, and escalations professionally, maintaining high levels of guest satisfaction.
  • Collaborated with other departments, including surveillance and security, to ensure a safe and secure gaming environment.
  • Always made sure customers were welcomed back.

Table Games Dealer

Penn Gaming/Hollywood Casino
04.2012 - 03.2018
  • Dealt a variety of table games, Including Blackjack, Roulette, and Carnival Poker Games, ensuring accuracy and adherence to casino policies and gaming regulations.
  • Delivered excellent customer service by creating a welcoming and engaging atmosphere for players while explaining rules and procedures clearly.
  • Maintained high level of professionalism and integrity while handling cash, chips, and payouts accurately.
  • Monitored gameplay to detect irregularities, ensuring compliance with casino and state gaming standards.
  • Contributed to positive gaming experience by fostering rapport with guest, encouraging repeat visits and loyalty.
  • Collaborated with pit bosses and other team members to resolve disputes and maintain integrity of table games.
  • Regularly exceeded performance goals, receiving recognition for exceptional customer interactions and technical proficiency.

Education

Graduated -

Bedford Senior High School
Temperance, MI
06.1983

Skills

  • Customer Service Relations
  • Interpersonal Skills
  • Problem Solving
  • Empathy
  • Communication Skills

References

Jenifer Hessling  Business Owner:  Jhurstexecutive@gmail.com


Monica Fowler  Event Coordinator/Business Owner:   mfowler@playlegacy.com


Ann Marie  Supervisor The Compass Group:  Anndeanalexander@hotmail.com

Awards

S.A.V.E. Echo Friendly Award, For the continuing HOPE I am putting in people's lives.

Timeline

Presidential Suite Bartender

The Compass Group
08.2023 - Current

Bartender

Legacy Golf Course
05.2023 - Current

Assistant PIt Manager

Penn Gaming/Hollywood Casino
04.2022 - 05.2023

Server

Sunrise Skillet
01.2019 - Current

Le-Vel Brand Promoter

Le-Vel
09.2014 - Current

Table Games Dealer

Penn Gaming/Hollywood Casino
04.2012 - 03.2018

Graduated -

Bedford Senior High School

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Tammy Lyn Connors