Tammy Miller
Timberville,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Crisis Specialty Unit
Harrisonburg Rockingham Community Service Board
2013.03 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated leadership by making improvements to work processes and helping to train others
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Planned and completed group projects,working smoothly with others.
- Maintained updated Knowledge through continuing education and advanced training
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Recognized by management for providing exceptional customer service.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
- Developed individualized treatment plans for patients in collaboration with mental health professionals.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Administered medications to relieve symptoms and monitor effects on clients.
- Assisted patients in developing healthy coping skills through skill-building exercises and guided practice scenarios tailored to individual needs.
- Contributed to a positive therapeutic environment by maintaining cleanliness, organization, and safety within the facility.
- Observed patient behavior patterns closely for any signs of regression or potential crises requiring immediate attention from clinical staff.
- Served as a liaison between patients and their healthcare providers by relaying relevant information about mental health status changes or concerns that arose during stabilization efforts.
- Promoted self-care activities among patients by leading recreational therapy sessions designed to foster relaxation and stress reduction techniques.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Monitored patient behavior and immediately reported changes to supervising physician.
- Enhanced patient recovery by implementing individualized treatment plans and monitoring progress.
- Took and monitored vital signs, administered medications, and managed patient behavior.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Communicated effectively with both patients and their families, providing resources and guidance throughout the stabilization process.
- Counseled and mentored clients on substance use and life choices.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Implemented appropriate de-escalation techniques during crisis situations, preserving patient safety while mitigating risk to staff members.
- Provided ongoing encouragement and motivation to patients as they progressed toward stabilization goals, celebrating successes along the way.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Provided one-on-one support to patients experiencing emotional distress or behavioral issues, fostering stability and wellbeing.
- Participated in ongoing training opportunities to stay current on best practices in mental health care and crisis stabilization techniques.
- Charted on each patient daily.
Pharmacy Technician
CVS Pharmacy
2008.03 - 2013.03
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Managed opening and closing duties for pharmacy.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Counted and labeled prescriptions with correct item and quantity.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Collected co-payments or full payments from customers.
- Resolved third-party billing, computer system and customer service issues.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Entered and processed patients' prescriptions into internal system.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Education
High School Diploma -
Broadway High School
Broadway, VA07.1988
Skills
Have been a Emergency Medical Technician. i am trained in CPR. I have worked with and taken care of elderly people. I am a Medication Technician I have been a mom and i have done childcare. I have worked with mental health patients.
- Dependable and Responsible
- Calm Under Pressure
- Flexible and Adaptable
- Research
- Multitasking
- Supervision and leadership
- Data Entry
Certification
- Licensed in CPR
- I am licensed in giving medication.
Timeline
Crisis Specialty Unit
Harrisonburg Rockingham Community Service Board
2013.03 - Current
Pharmacy Technician
CVS Pharmacy
2008.03 - 2013.03
High School Diploma -
Broadway High School
- Licensed in CPR
- I am licensed in giving medication.
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