Tammy N Summerford
Fernandina Beach,FL
Summary
.Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.
Overview
40
40
years of professional experience
Work History
Server
Bar Zin
Fernandina Beach, FL
06.2024 - Current
- Responsible for ensuring guests have an excellent dining experience
- Providing daily specials, recommendations of courses, wine pairing and desserts
- Dedicated to keeping dining room clean, work stations organized and ensuring all side work complete before and after shift
Server
Franks Outback
Pawleys Island, SC
08.2023 - 06.2024
- Pos system experience included Posi touch and spot on
- Large party experience
- Works well under extreme pressure and weather conditions
- Upscale large restaurant with several different dining areas
- I was placed in all areas of the restaurant to expand my knowledge and flexibility
- As a server we were required to write all orders, transfer them to POS, run all our own food trays and bus when needed
- I am a team player who is always willing to go above and beyond
- I strive to keep areas organized, clean, and presentable for guests and give them an amazing dining experience
Restaurant/Banquet Server, Manager
Luca Restaurant
Warwick, NY
01.1985 - 08.2023
- Company Overview: Family-owned restaurant
- Various duties, including, providing excellent customer service, working under pressure, taking care of multiple customers ensuring they have an exceptional dining experience
- Handling complaints and concerns with respect and empathy
- Responsible for creating schedules, time off requests, hiring, interviewing, inventory, daily cleaning, open/close procedures
- Creating training lists, side work lists
- Ensure all side work and stock are complete
- Willing to fill positions needed when we are short staffed
- POS and handwritten knowledge
- Family-owned restaurant
Onsite Department Head
American Express GBT
01.1996 - 01.2020
- Company Overview: BAE Systems, PDI INC, Ogilvy Health, American Axle - Onsite Department Head
- Handled the travel for group and individual travel for 600 employees
- Works well under pressure and multi-task's on a daily basis with car service companies, air, rail and hotels
- Met deadlines given by agency for last minute bookings and constant changes
- Works well when given daily challenges presented by the client
- Responsible for managing elite VIP travel reservations and providing exceptional service
- BAE Systems, PDI INC, Ogilvy Health, American Axle - Onsite Department Head
Education
Animal Control -
Morris County College
01.2005
Animal Cruelty Investigator - Course
Bergen County Police Academy
01.2005
Master Course - Course
O'Briens Professional Travel School
01.1996
High School diploma -
West Milford High School
01.1989
Skills
- Effective Task Prioritization
- Dietary restrictions knowledge
- Multitasking and organization
- Food sales and promotion
- Exceptional customer service
- Food safety
- Positive and professional
- Suggestive selling
- Allergy awareness
- Guest engagement
- Team member support
managerial skills
- hiring
- interviews
- training
- scheduling
Timeline
Server
Bar Zin
06.2024 - Current
Server
Franks Outback
08.2023 - 06.2024
Onsite Department Head
American Express GBT
01.1996 - 01.2020
Restaurant/Banquet Server, Manager
Luca Restaurant
01.1985 - 08.2023
Animal Control -
Morris County College
Animal Cruelty Investigator - Course
Bergen County Police Academy
Master Course - Course
O'Briens Professional Travel School
High School diploma -
West Milford High School
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