Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tammy Tosi

Dixon,IL

Summary

Versatile Housekeeping Supervisor experienced in working with diverse staff while building rapport and team collaboration. Driven individual with strong attention to detail and successful at delivering enhanced customer service. Confident leader experienced in motivating, training and managing a team to meet expectations every day. Knowledgeable about chemical handling, safety and cleaning procedures. Proficient in knowledge of service delivery and multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results as well as understanding customer desires and providing customized solutions to build loyalty.

Overview

31
31
years of professional experience

Work History

Housekeeping Supervisor

Sinnissippi Centers
08.2023 - Current
  • Manage 13 sites and 10-12 employees at one time.
  • Manage team of employees with mental health conditions and make appropriate accommodations.
  • Streamlined housekeeping processes for increased efficiency by implementing new inventory management system.
  • Maintain supply orders/inventory for housekeeping supplies to meet the demand of 13 sites.
  • Manage scheduling, payroll, and performance evaluations for housekeeping staff, as well as training and mentoring to maximize quality of service and performance.
  • Implement safety protocols for handling hazardous materials ensuring compliance with OSHA regulations while providing comprehensive training on proper cleaning techniques and equipment use.
  • Improve overall client/employee satisfaction by consistently maintaining clean and organized offices and common areas.
  • Optimize workflow by regularly assessing employee performance and reallocating resources as needed, maximizing team efficiency.
  • Manage deep-cleaning projects to maintain overall upkeep of all facilities.
  • Assist in recruitment efforts by conducting interviews and making hiring recommendations based on candidate qualifications relevant to role requirements.
  • Conduct regular staff meetings to address concerns, share feedback, and foster teamwork among housekeeping employees.
  • Continuously evaluate processes to identify areas needing improvement, incorporating best practices to optimize workflow efficiency.
  • Communicate repair needs to maintenance staff.

Clerical Office Staff Member

Sinnissippi Centers
08.2023 - Current
  • Reduced workload for 30+ clinicians by handling various administrative tasks, such as scheduling appointments and maintaining calendars.
  • Maintained high level of customer satisfaction thru phone, email and in person with prompt and accurate communication to address inquiries/concerns and provide information.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff while maintaining confidentiality.
  • Provided exceptional customer service while greeting visitors at the front desk and alerting staff to arrival of scheduled appointments.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Scheduled and coordinated travel arrangements for office staff members.
  • Reviewed files, records and other documents to obtain information to respond to requests.

Legal Runner

EGBC LLC
12.2022 - Current
  • Performed errands for 6-7 employees company-wide.
  • Picked up, sorted and designated mail to appropriate staff
  • Separated and scanned retired legal files into proper digital folders
  • Paper filing
  • Made sure office & kitchen supplies are in stock at all times
  • Picked up documents and delivered documents to local entities
  • Copied large legal files/cases

Child Caretaker

Melissa Carew (Acess)
06.2022 - Current
  • Provided 1:1 care for 16-17 yr old child with intellectual disabilities.
  • Ran errands with client, did shopping, and picked up other necessities.
  • Planned or prepared and served meals and snacks accordingly.
  • Scheduled and accompanied client to appointments.
  • Monitored and maintained cleanliness, sanitation, and organization of client.
  • Assisted with activities to support curriculum objectives.
  • Enforced rules and managed behavior through developmentally appropriate discipline
  • Encouraged child to develop healthy social and emotional skills
  • Applied positive behavior management techniques to enhance social interactions and emotional development
  • Observed activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate

Self Employed House Cleaner

Self Employed
07.2021 - Current
  • Delivered quality customer service to 8-10 clients at a time to address needs and cleaning requests.
  • Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
  • Worked independently and collaboratively to satisfy specific customer needs.
  • Performed daily checklists for cleaning floors, wiping down glass, collecting trash, dusting, sweeping, vacuuming and any other necessary cleaning duties.
  • Increased repeat business by maintaining excellent communication with clients and addressing concerns and exceeding cleanliness standards set by homeowners.

Certified Pharmacy Technician

KSB Hospital
06.2009 - 05.2022
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Communicated directly with doctors offices via telephone, fax, and email.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Counted, measured, and compounded medications following standard procedures.
  • Assisted in preparation, distribution, stocking and storage of pharmaceuticals.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Maintained drug inventory levels by ordering necessary medications and supplies.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Collected co-payments or full payments from customers.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques.

Certified Pharmacy Technician/Assistant Manager

Walgreens
03.1993 - 05.2009
  • Operated cash register and reconciled cash/credit at end of each shift daily
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions and refill instructions.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Processed over 300-400 prescriptions per day in pharmacy achieving set customer wait times and maintaining excellent customer satisfaction.
  • Monitored ordering of store inventory to maintain streamlined inventory and low overhead while monitoring inventory and submitting replenishment orders before depletion.
  • Managed/performed all opening and closing procedures for store.
  • Trained incoming staff
  • Oversaw and directed all floor staff with daily duties

Education

Diploma - Legal Assistant/Paralegal

Blackstone Career Institute
Allentown, PA
03.2014

High School Diploma -

Franklin Center High School
Franklin Grove
06.1992

Skills

  • 30 years Customer Experience
  • Strong Communication
  • Computer & Office Equipment Knowledge
  • Positive Attitude
  • Detail Oriented
  • Organizational Skills
  • Conflict Management/Managing Skills
  • Maintain Supply Inventory
  • Staff Scheduling
  • Department Coordination
  • Supply Inventory Management
  • Staff Training and Development

Timeline

Housekeeping Supervisor

Sinnissippi Centers
08.2023 - Current

Clerical Office Staff Member

Sinnissippi Centers
08.2023 - Current

Legal Runner

EGBC LLC
12.2022 - Current

Child Caretaker

Melissa Carew (Acess)
06.2022 - Current

Self Employed House Cleaner

Self Employed
07.2021 - Current

Certified Pharmacy Technician

KSB Hospital
06.2009 - 05.2022

Certified Pharmacy Technician/Assistant Manager

Walgreens
03.1993 - 05.2009

Diploma - Legal Assistant/Paralegal

Blackstone Career Institute

High School Diploma -

Franklin Center High School

Similar Profiles

CREATE PROFILE
Tammy Tosi