Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Volunteer Experience
Training
Timeline
Tamora Bottema

Tamora Bottema

Bradenton,FL

Summary

Client Management Professional


My background is very diverse. I have years of experience in the medical field, sales, marketing and accounting. I am very professional and experienced.

Overview

33
33
years of professional experience
1
1
Certification

Work History

Client Management Professional

Consulting Work

Senior Client Manager / Client Manager

Marina Medical Billing Service (now T-Systems)
  • Advanced to manage 21 employees for medical billing efforts of emergency room physicians and cardiologists in Southern California region
  • Represented our clients at the DMHC meeting quarterly regarding all billing issues
  • Established and reinforced audit trail.

Sales Associate

Chico's FAS
10.2023 - Current
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Prioritized helping customers over completing other routine tasks in store.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Sales Associate

Talbots
03.2021 - 09.2023
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Prioritized helping customers over completing other routine tasks in store.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Helped customers locate products and checked store system for merchandise at other sites.

Front Desk / Medical Assistant

Urgent Care for Children
06.2020 - 12.2020
  • First contact for patients upon arrival responsible for signing them in, obtaining insurance information, and any other necessary data
  • Committed to creating a 'Best in Class' customer experience.

Human Resources Assistant

Lear
01.2020 - 03.2020
  • Responsible for leading HR administrative processes, budgeting, compensation management, recruiting, employee morale programs, and providing tactical support for office events
  • Was responsible for attendance, supporting employees with all HR questions
  • I Did HR overview via power point for new hires.

Human Resources Assistant

Philips Respironics
06.2004 - 12.2005
  • Responsible for leading HR administrative processes, budgeting, compensation management, recruiting, employee morale programs, and providing tactical support for office events.

Account Executive

Marina Medical Billing Service (now T-Systems)
08.1991 - 08.2003
  • Promoted to lead team of 32 employees and coordinated billing and collection efforts for emergency room physicians, surgical centers and DME across the United States
  • Developed new business proposals to recruit new clients through the evaluation of previous billing company performance, defining the value of improved collection services, and establishing performance expectations.

Education

Orange Coast Community College, Costa Mesa, CA

Skills

  • Medical Billing
  • Customer Service
  • A/R and DSO Reduction
  • Claim Investigation
  • Collections
  • Third-Party Insurance Claims
  • EOB Interpretation
  • Client Relationship Management
  • Auditing
  • EClinicalWorks
  • Contract Negotiation
  • Payment Bridge Systems
  • Client Records
  • EClinical Works
  • Meditech
  • Microsoft Word/Excel
  • Microsoft Office
  • Microsoft Access
  • Power Point
  • Centricity
  • DocStar
  • Emdeon
  • VeriNet
  • Multitasking Strengths
  • Stocking and Replenishing
  • Money Handling
  • Social Perceptiveness
  • Product and Service Sales
  • Market Research
  • Sales Training
  • Verbal Communication
  • Money Transfer Systems
  • Time Management
  • Cash Handling Accuracy
  • Cash Register Operation
  • Guest Relations
  • Sales Trends
  • Sales Expertise
  • Adapt to Diverse Groups
  • Excellent People Skills
  • Product Promotion
  • Meeting Deadlines
  • Inventory Tracking
  • Teamwork and Collaboration
  • Merchandise Display
  • Suggestive Selling
  • Shipment Processing
  • Store Opening and Closing
  • Folding Clothes
  • Returns and Refunds

Certification

#1810887, California, 2006, 2009

Accomplishments

  • Spearheaded successful legal action against leading health insurance companies to recover over $600k in wrongfully denied claims over 12-month period.
  • Established and implemented of client manager training program to develop talent of junior employees, resulting in the promotion of 5 people over 4-month period.
  • Increased receivables of two new clients, Little Company of Mary and St Francis Medical Center, by 55% and 23% respectively through audit of past uncollected receivables, correction of past mistakes, and improved billing practices.

Volunteer Experience

Estates of Walden Homeowners Association, Treasurer, Board of Directors, Marietta, GA, 2012, 2016, Established budget and Architectural Review process for new subdivision.

Training

  • Stephen Covey Leadership Program
  • Cal ACEP Conference Regional and National
  • AMA Conference
  • DHS
  • HCFA
  • Medicare
  • CPT Coding Seminars
  • Leadership/Management Seminars

Timeline

Sales Associate - Chico's FAS
10.2023 - Current
Sales Associate - Talbots
03.2021 - 09.2023
Front Desk / Medical Assistant - Urgent Care for Children
06.2020 - 12.2020
Human Resources Assistant - Lear
01.2020 - 03.2020
Human Resources Assistant - Philips Respironics
06.2004 - 12.2005
Account Executive - Marina Medical Billing Service (now T-Systems)
08.1991 - 08.2003
Client Management Professional -
Consulting Work -
Senior Client Manager / Client Manager - Marina Medical Billing Service (now T-Systems)
Orange Coast Community College - ,

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Tamora Bottema