Tamora Mugera
Everett,WA
Summary
Accomplished Medication Technician and Resident Care Manager with a proven track record at enhancing patient care quality and staff performance. Expert in patient care oversight and medication management, with a strong focus on clinical documentation and staff leadership. Achieved significant improvements in care standards and patient education, ensuring compliance and optimal resource utilization.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Certified Medication Technician
Everett Plaza Assisted Living
Everett, Washington
01.2025 - Current
- Reviewed patient progress to document effects of any prescribed medication.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Interacted with patients and monitored vital signs during time of admission to report details to registered nurse.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
- Experienced in PointClickCare EHR, a healthcare management platform that supports skilled nursing in senior living centers and includes features for electronic medication documentation. This system helps manage resident care, clinical documentation, and medication management among other functions.
Resident Care Manager
AFH at Silver Lake
03.2024 - Current
- Educated and evaluated clinical and support staff regarding care quality management regulations and standards of care.
- Managed department staff by monitoring performance, implementing improvement plans and conducting training.
- Arranged transportation and documented details of discharge transition plans.
- Worked with providers to define quality metrics and outcome reporting process.
- Helped set goals, determine appropriate interventions and connect resources for individual patients.
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
- Assessed patient conditions during daily rounds and recommended changes to care plans.
- Collaborated with patients and families to provide care and treatment education.
- Interpreted regulations to identify patient care requirement criteria to be monitored and establish systems to achieve compliance.
- Planned and coordinated patient discharges.
- Verified high-quality care through enforcement of standards and conduction of regular performance evaluations.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Communicated with healthcare providers to facilitate continuity of care.
- Maintained detailed records in compliance with agency standards and regulations.
- Responded to emergency situations and provided support to promote client safety and wellbeing.
- Evaluated clients progress and adjusted service plans to address areas of concern.
- Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
- Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
CNA
AFH at Silver Lake, LLC
12.2023 - 03.2024
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Upheld infection control and prevention policies across different patient-facing areas.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Followed directions of licensed nurses to administer medications and treatments.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Transported patients between rooms and appointments or testing locations.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Supported needs of 6+ residents under long-term care.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Facilitated personal hygiene management, feeding and ambulation.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Documented patient information and care activities in electronic health record.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
CNA Volunteer
Happy Quest Home Care Agency, LLC
08.2023 - 11.2023
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
Laundry Manager
Amentum
02.2021 - 05.2023
- Trained and mentored all new personnel to maximize quality of service and performance.
- Worked with front desk to respond promptly to all guest requests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Evaluated employee performance and developed improvement plans.
- .
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
- Placed orders for housekeeping supplies and guest toiletries.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Managed laundry sorting, washing, drying, and ironing.
- Helped customers with choosing appropriate cleaning cycles and techniques.
- Monitored customer laundry loads to reach proper wash cycle times.
- Delivered superior customer service by responding to inquiries and complaints.
- Operated traditional and computer-operated washers and dryers while observing all safety protocols.
- Restocked supply inventories and notified supervisors of shortages for customer convenience.
- Supported fellow staff members with delivery and pickup of customer orders.
- Tested machines and made minor adjustments, keeping equipment functional.
- Kept track of customer laundry items by properly sorting, identifying and storing clothing.
Education
Online Med-Tech Certification
Elite Medical Academy
Largo, FL10-2024
Skills
- Patient care oversight
- Medication management
- Admissions assessments
- Patient care management
- Staff leadership
- ADL support
- Case assessments
- Medical chart documentation
- Treatment management
- Service coordination
- Department review
- Long-term care coordination
- Patient education
- Clinical oversight
- Outcome assessment
- Nursing intervention adjustment
- Clinical documentation
- Policy adherence
- In-home care plans
- Resource utilization
- Workflow coordination
- Quality improvement
- Vital sign monitoring
Accomplishments
- Supervised team of 3 staff members.
- Achieved optimum results by completing 90% of the tasks assigned to me with accuracy and efficiency.
- Documented and resolved patient queries which led to increased positive care plan feedback.
Certification
Certified Nursing Assistant
Certificate of Medication Administration
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Certified Medication Technician
Everett Plaza Assisted Living
01.2025 - Current
Resident Care Manager
AFH at Silver Lake
03.2024 - Current
CNA
AFH at Silver Lake, LLC
12.2023 - 03.2024
CNA Volunteer
Happy Quest Home Care Agency, LLC
08.2023 - 11.2023
Laundry Manager
Amentum
02.2021 - 05.2023
Online Med-Tech Certification
Elite Medical Academy
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