Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tamorrah Green

Mesquite,TX

Summary

Highly motivated and positive individual with great organizational and communication skills. Customer service master and efficient problem solver. Deftly manages administrative functions while delivering thorough answers and solutions to foster exceptional patient experiences.

Overview

8
8
years of professional experience

Work History

Business Assistant

KDS Staffing
07.2022 - Current
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Scheduled, rescheduled, and cancelled appointments for dental patients.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Helped patients complete necessary medical forms and documentation.
  • Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
  • Completed new patient registrations in software to create accurate and comprehensive records.
  • Completed patient referrals to other medical specialists.
  • Secured sign-in sheets, dental charts, and encounter forms to safeguard sensitive data and information.
  • Conducted communications and transactions with patients and visitors to foster positive experience.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.

Business Assistant

Energy Square Dental
08.2018 - 05.2022
  • Maintain and organize all administrative functions in the front office
  • Receive and distribute office mail and email
  • Answer the office phone and distribute calls or messages accordingly
  • Communicating patients’ arrival promptly
  • Maintain office accounts receivable information
  • Make financial arrangements with patients before treatments
  • Ordering office and administrative supplies
  • Verify patients insurance & patient billing
  • Manage dentists' & hygienist schedules by confirming patients appointments and managing their schedules
  • Submit insurance claims and disperse payments
  • Treat all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner
  • Followed up on unresolved account balances to bring revenue in for the office.
  • Applied core knowledge to effectively communicate sensitive or technical information while adhering to regulatory guidelines.

Interim Practice Manager of Operations

Energy Square Dental
08.2020 - 08.2021
  • Energy Square Dental
  • Oversee front desk operations
  • Manage patient scheduling and expedite patient flow through the practice
  • Address and resolve patient concerns in a timely and professional manner
  • Develop and monitor the office budget
  • Manage office schedules following policies and procedures
  • Co-ordinate staffing needs and recruit staff as needed
  • Develop and support marketing activities
  • Train and develop staff to meet individual needs and operational objectives
  • Ensure daily deposits are completed accurately and on time
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Ordered all office supplies and kept check on inventory levels.
  • Addressed and remedied all patient or team member issues.
  • Provided supervision and management to team of support personnel.
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
  • Boosted staff morale by offering constructive feedback and specific direction.
  • Developed close working relationships with front office and back office staff.
  • Communicated closely with patients, ensuring medical information was kept private.

Appointment Coordinator

Traver Connect
03.2018 - 08.2018
  • Schedule Service appointments for various different car Dealerships across the country
  • Cancel or rearrange the days and times of appointments to meet the varying limitations or constraints of both parties
  • Provided knowledgeable responses to customer questions regarding their service appointments
  • Presold additional services that were recommended for the customer based on the time and mileage of their vehicle
  • Met or exceeded call center volume, sales and customer satisfaction goals during time there, achieving up to 115%, productivity monthly
  • Warm transferred customers who were irate or who had questions that were beyond my knowledge and capability to the appropriate party
  • Maintained a quality assurance score of a minimum of a 98% out of a possible 100% on all graded calls

Front Desk Receptionist

Philip M. Dunn DDS
08.2015 - 12.2017
  • Greet patients with a warm smile
  • Check-in patients gathering all personal and insurance information needed
  • Answer phone calls and answer questions
  • Take detailed messages
  • Make and confirm appointments with patients
  • Order office and dental supplies
  • Perform clerical duties such as copying, faxing, filing, email etc
  • Contact insurance companies regarding coverage and payment plans
  • Pull and update patient files after each appointment
  • Collected co pays and set up payment plans

Education

Dental Assisting Certification -

Concorde Career College
2014

High School Diploma - undefined

North Mesquite High School
2012

Skills

  • Payment Scheduling and Collection
  • Understanding of Confidentiality Laws
  • Maintaining Financial Records
  • Excellent Multitasking Capabilities
  • Data Entry Software
  • Calendar and Appointment Management
  • Schedule Patients
  • Patient Benefits Confirmation
  • Accounts Payable and Accounts Receivable
  • Dental Terminology Knowledge
  • Answer Telephones
  • Organization and Time Management
  • Financial Plan Options

Timeline

Business Assistant

KDS Staffing
07.2022 - Current

Interim Practice Manager of Operations

Energy Square Dental
08.2020 - 08.2021

Business Assistant

Energy Square Dental
08.2018 - 05.2022

Appointment Coordinator

Traver Connect
03.2018 - 08.2018

Front Desk Receptionist

Philip M. Dunn DDS
08.2015 - 12.2017

Dental Assisting Certification -

Concorde Career College

High School Diploma - undefined

North Mesquite High School

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Tamorrah Green