Tamra Albanese
Lake Worth,FL
Summary
Highly motivated, self sufficient, problem solving employee. Many years in the construction industry as a project administrator, working side by side with GM and Operations. Can handle phones, website/project updates, knowledgeable with payroll and accounting software. Can work independently as needed based on needs of company / personal.
Overview
16
16
years of professional experience
Work History
Client Care Coordinator
First Onsite
Boynton Beach , FL
2021.12 - Current
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Supported client care excellence via planning and interpretation of programs.
- Updated policies and procedures, leading continuous improvement of resident assessments and care.
- Completed resident assessments in accordance with current regulations and guidelines.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Answered customer questions via telephone, email and live chat services.
- Provided friendly greeting to visitors and gave knowledgeable and authoritative responses.
- Interacted with team members across departments to research and resolve customer issues.
- Provided excellent customer service by following up with clients, mailing out information and responding to incoming calls.
- Managed time effectively using blocking strategies, productivity enhancements and resources such as Outlook calendar.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Developed monthly schedules and assignments for fellow coworkers.
Project Administrator
Rolyn Companies LLC
Delray Beach , FL
2006.05 - 2021.12
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Delegated assignments based on plans, project needs and knowledge of individual team members.
- Executed on-time, under-budget project management on complex financial issues for senior leadership.
- Conducted critical pre-installation conferences with general contractors, subcontractors, consultants and manufacturer's representatives.
- Optimized productivity by managing employee schedules, payroll operations and inventory transactions.
- Efficient use of Timberscan and Timberline programs
- Performed regular job site observations to provide direction for general contractor personnel and subcontractor laborers.
- Identified and implemented strategic plans based on accurate readings of specifications and solid collaboration with project leadership.
- Digitally archived weekly progress and technical knowledge base photographs of all assigned projects.
- Handled scheduling of subcontractors and staff to complete projects within required timeframes.
- Coordinated on-site construction shutdowns, testing and inspections, reporting details and concerns to designated team supervisors.
- Participated in project budget and cost control measures, tracking progress and making necessary financial adjustments to meet company goals.
- Knowledge of entering budgets and maintaining
- knowledge of payroll system with capabilities of approval of time of others
Education
No Degree - Business Administration
Nassau Community College
Uniondale, NYHigh School Diploma -
Island Trees High School
Levittown, NY06.1991
Skills
- Accounts Payable and Accounts Receivable
- Client Relationships
- Specialist Referrals
- Microsoft Excel
- Clear and Professional Communication
- Invoice Requests
- Administrative Duties
- Appointment Coordination
- Account Updates
- Office Supplies and Inventory
- Effective Working Relationships
- Microsoft PowerPoint
- Creative Thinking
- Office Meetings
- Reminder Calls
- Application Filing
- Special Requests
- Best Practices and Standards
- Phone Inquiries
- Software Applications
- Customer Inquiries
- Clerical Support
- Call Transfers
- Conflict Resolution Techniques
- Administration and Reporting
- Managing Operations and Efficiency
- Managing Reception
- Scheduling and Coordinating
- Managing Employee Relations
Timeline
Client Care Coordinator
First Onsite
2021.12 - Current
Project Administrator
Rolyn Companies LLC
2006.05 - 2021.12
No Degree - Business Administration
Nassau Community College
High School Diploma -
Island Trees High School
Similar Profiles
Alexander LaffondAlexander Laffond
Project Director at First OnsiteProject Director at First Onsite
Mark CassarinoMark Cassarino
Administrative Manager at First OnsiteAdministrative Manager at First Onsite
Bridget HoustonBridget Houston
Accounts Payable Specialist at First OnsiteAccounts Payable Specialist at First Onsite