Tamra Albanese
Lake Worth,FL
Summary
Highly motivated, self sufficient, problem solving employee. Many years in the construction industry as a project administrator, working side by side with GM and Operations. Can handle phones, website/project updates, knowledgeable with payroll and accounting software. Can work independently as needed based on needs of company / personal.
Overview
16
16
years of professional experience
Work History
Client Care Coordinator
First Onsite
Boynton Beach , FL
12.2021 - Current
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Supported client care excellence via planning and interpretation of programs.
- Updated policies and procedures, leading continuous improvement of resident assessments and care.
- Completed resident assessments in accordance with current regulations and guidelines.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Answered customer questions via telephone, email and live chat services.
- Provided friendly greeting to visitors and gave knowledgeable and authoritative responses.
- Interacted with team members across departments to research and resolve customer issues.
- Provided excellent customer service by following up with clients, mailing out information and responding to incoming calls.
- Managed time effectively using blocking strategies, productivity enhancements and resources such as Outlook calendar.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Developed monthly schedules and assignments for fellow coworkers.
Project Administrator
Rolyn Companies LLC
Delray Beach , FL
05.2006 - 12.2021
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Delegated assignments based on plans, project needs and knowledge of individual team members.
- Executed on-time, under-budget project management on complex financial issues for senior leadership.
- Conducted critical pre-installation conferences with general contractors, subcontractors, consultants and manufacturer's representatives.
- Optimized productivity by managing employee schedules, payroll operations and inventory transactions.
- Efficient use of Timberscan and Timberline programs
- Performed regular job site observations to provide direction for general contractor personnel and subcontractor laborers.
- Identified and implemented strategic plans based on accurate readings of specifications and solid collaboration with project leadership.
- Digitally archived weekly progress and technical knowledge base photographs of all assigned projects.
- Handled scheduling of subcontractors and staff to complete projects within required timeframes.
- Coordinated on-site construction shutdowns, testing and inspections, reporting details and concerns to designated team supervisors.
- Participated in project budget and cost control measures, tracking progress and making necessary financial adjustments to meet company goals.
- Knowledge of entering budgets and maintaining
- knowledge of payroll system with capabilities of approval of time of others
Education
No Degree - Business Administration
Nassau Community College
Uniondale, NYHigh School Diploma -
Island Trees High School
Levittown, NY06.1991
Skills
- Accounts Payable and Accounts Receivable
- Client Relationships
- Specialist Referrals
- Microsoft Excel
- Clear and Professional Communication
- Invoice Requests
- Administrative Duties
- Appointment Coordination
- Account Updates
- Office Supplies and Inventory
- Effective Working Relationships
- Microsoft PowerPoint
- Creative Thinking
- Office Meetings
- Reminder Calls
- Application Filing
- Special Requests
- Best Practices and Standards
- Phone Inquiries
- Software Applications
- Customer Inquiries
- Clerical Support
- Call Transfers
- Conflict Resolution Techniques
- Administration and Reporting
- Managing Operations and Efficiency
- Managing Reception
- Scheduling and Coordinating
- Managing Employee Relations
Timeline
Client Care Coordinator
First Onsite
12.2021 - Current
Project Administrator
Rolyn Companies LLC
05.2006 - 12.2021
No Degree - Business Administration
Nassau Community College
High School Diploma -
Island Trees High School
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