Tamra Alexander
Customer service
Oak Grove,MO
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Quality-driven Team Trainer dedicated to maximizing team effectiveness. Skilled at learning new information quickly and adapting to changing conditions. Open and clear communicator with disciplined execution.
Proficient Team Trainer adept at filling any team role and helping employees be efficient and productive. Well-versed in the latest products and procedures. Excellent communication and problem-solving abilities.
Successful Crew Trainer highly effective at building rapport with new team members and helping each get acclimated to the environment, customer needs and restaurant operations.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Faith Hospice Of Arizona
Phoenix , AZ
2019.08 - 2022.09
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and end of life care
- Provide compassionate care
- Provide supplies needed to assist in patient care and support
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
In Home Caregiver
Ability360.org
Coolidge , Arizona
2015.08 - 2020.11
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Assisted disabled clients to support independence and well-being.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Monitored progress and documented patient health status changes to keep care team updated.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
- Developed rapport to create safe and trusting environment for care.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
Certified Nursing Assistant
Mi Casa Nursing Center
Mesa , Arizona
2015.08 - 2019.08
- Cared for residents in assisted living facility and delivered high-quality support to meet all needs.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Facilitated personal hygiene management, feeding and ambulation.
Customer Service Associate
Taco Bell
Apache Junction , AZ
2008.08 - 2015.08
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed and actualized customer service initiatives to decrease wait times.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Informed customers about special promotions and provided detailed information for various products.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Recommended products to customers, thoroughly explaining details.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Certified Nursing Assistant License - Nursing Assistance
Pima Medical Institute Mesa AZ
Pima Medical Institute 06.2015
High School - General Education
Apache Trail High School
Apache Junction, AZ05.2000
Skills
- Recording Vital Signs
- Preparing Meals
- Patient Relations
- Observing Responses
- Patient Management
- Measuring Bodily Fluids
- Infection Control and Aseptic Procedures
- Documenting Behaviors
- Conducting Intakes
- Companionship and Emotional Support
- Chronic Disease Management
- Patient Care
- Bathing
- Patient-focused care
- Responding to emergencies
- Dementia and Alzheimer's knowledge
- Transporting patients
- Compassionate caregiver
- Compassionate
- Adaptable
- Direct Patient Care
- Trustworthy companion
- Outpatient care
- Inpatient care
- Efficient and reliable team player
- Flexible and Adaptable
- Self-Motivated
- Teambuilding
- Decision-Making
- Active Listening
- Multitasking Abilities
- Excellent Communication
- Analytical and Critical Thinking
- Teamwork and Collaboration
- Dependable and Responsible
- Written Communication
- Good Telephone Etiquette
- Attention to Detail
- Organization and Time Management
- Interpersonal Communication
- Planning and Coordination
Certification
- CNA - Certified Nurse Assistant
- CPR/ First Aide
- Fingerprint clearance card
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Treat others as you want to be treated.
Unknown
Timeline
Certified Nursing Assistant
Faith Hospice Of Arizona
2019.08 - 2022.09
In Home Caregiver
Ability360.org
2015.08 - 2020.11
Certified Nursing Assistant
Mi Casa Nursing Center
2015.08 - 2019.08
Customer Service Associate
Taco Bell
2008.08 - 2015.08
Certified Nursing Assistant License - Nursing Assistance
Pima Medical Institute Mesa AZ
High School - General Education
Apache Trail High School
- CNA - Certified Nurse Assistant
- CPR/ First Aide
- Fingerprint clearance card
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