Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tamra Carswell

Gig Harbor,WA

Summary

Smooth and professional Administrative Assistant with experience enhancing executive productivity and improving business operations. Exceeds expectations for maximizing group performance and overseeing calendars. Operates well with minimal supervision to meet demanding objectives.

Overview

6
6
years of professional experience

Work History

Admin Assistant/Service Manager

Intelli-Systems Inc
Port Orchard, WA
03.2020 - Current
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Managed executive calendars to strategically coordinate meetings and appointments.
  • Answered multiple console telephone system to direct calls to appropriate personnel.
  • Performed accounting activities by preparing expense reports, purchase orders and invoices.
  • Updated existing customers on new products, updated services and changes in accounts to maintain good rapport and increase sales 42%

Customer Service

Guardian Security
Seattle, WA
06.2018 - 08.2019
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Trained new personnel regarding company operations, policies and services.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
  • Improved overall efficiency 67% by anticipating needs and providing outstanding support

Jewelry Sales Associate

Blue Nile
Seattle, WA
06.2016 - 05.2018
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Provided dynamic service to customers through active engagement, direct eye contact, and well-honed listening skills.
  • Attended company trainings and seminars on such topics as customer engagement strategies, marketing and promotions and attaining sales goals and milestones.
  • Mentored 4 new associates and coached on marketing techniques and engagement strategies, resulting in more than 17,000 in sales over course of 6 months

Education

No Degree - General

Olympic College
Bremerton, WA
06.2013

Skills

  • Planning and Coordination
  • Clerical Support
  • Performance Tracking and Evaluations
  • Strategic Planning
  • Project Management
  • Staff Management
  • Managing Files and Records
  • Account Management and Updating

Timeline

Admin Assistant/Service Manager

Intelli-Systems Inc
03.2020 - Current

Customer Service

Guardian Security
06.2018 - 08.2019

Jewelry Sales Associate

Blue Nile
06.2016 - 05.2018

No Degree - General

Olympic College

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Tamra Carswell