Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tamra Crumet

Hebron,OH

Summary

Dynamic leader with a proven track record at The Hocking Hills Messenger, enhancing customer satisfaction and team productivity through effective conflict resolution and mentoring. Skilled in POS system management and customer experience management, I excel in creating harmonious work environments and boosting sales through strategic merchandising. Renowned for empathy in customer service, achieving high loyalty rates.

Professional operations leader prepared to excel in supervisory roles, bringing valuable experience in floor management and team coordination. Known for driving consistent performance and fostering a collaborative environment. Skilled in managing inventory and enhancing customer experiences with focus on adaptability and reliability.

Overview

14
14
years of professional experience

Work History

Service Coordinator

The Hocking Hills Regional Welcome Center
Logan, OH
10.2020 - 04.2022
  • Set specific goals for projects to measure progress and evaluate end results.
  • Customer Service.
  • Interacting with visitors (in person and on the phone).
  • Providing area information.
  • Run a cash register.
  • Balance Daily Sales.
  • Knowledge of Microsoft office

Office Manager

The Hocking Hills Messenger & Print Shop
Logan, OH
01.2013 - 05.2017
  • Created spreadsheets in Excel to track data such as vacation requests, sick days .
  • Managed office inventory and placed new supply orders.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Assisted in developing budgets for departmental expenses.
  • Resolved customer inquiries and complaints requiring management-level escalation.

Customer Service Representative

Hampton Inn Suites
Heath, OH
07.2008 - 03.2011
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Resolved customer complaints promptly and efficiently.
  • Developed strong customer relationships to encourage repeat business.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.

Education

High School Diploma -

Sheridan High School
Thornville, OH
06-2004

Skills

  • Project management
  • Customer service
  • Data tracking
  • Office coordination
  • Sales balancing
  • Microsoft Excel

Timeline

Service Coordinator

The Hocking Hills Regional Welcome Center
10.2020 - 04.2022

Office Manager

The Hocking Hills Messenger & Print Shop
01.2013 - 05.2017

Customer Service Representative

Hampton Inn Suites
07.2008 - 03.2011

High School Diploma -

Sheridan High School
Tamra Crumet