Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tamra Dickerson

Amarillo,Texas

Summary

Assistant Tax Assessor-Collector and Office Manager who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve office and project goals. Experience in various office roles with inter-office communications and in-person and phone inquiries. Excels at prioritizing and completing multiple tasks with attention to detail. Follow through to achieve tax office and employee goals and objectives. Seeking a role of increased responsibility.

Overview

32
32
years of professional experience

Work History

Chief Deputy Tax Assessor-Collector

Potter County Tax Office
01.2013 - Current
  • Regular and predictable attendance.
  • Customer service with exceptional people skills.
  • Full range of duties as office manager which consists of 19 employees below this position.
  • Controls and directs schedules and workload for employees.
  • Assumes responsibility for day-to-day operation of property tax, bookkeeping and motor vehicle department.
  • Maintains employee payroll record and benefit records and reports these to human resource department.
  • Collaborates with Tax Assessor and Motor Vehicle managers to establish employee work schedules ensuring optimal coverage for all shifts including granting time off for vacation and doctor appointments.
  • Maintain detailed records of employee attendance, including sick days, vacation time, and overtime hours.
  • Upheld highest standards of confidentiality when handling sensitive employee information, earning reputation for trustworthiness and professionalism.
  • Assist with recruitment, interviewing and onboarding of new employees.
  • Processes new hire paperwork and documents.
  • Updates employee files with new details such as changes in address and salary changes.
  • Generate reports to track employee time and attendance and obtain employee signature on weekly basis.
  • Oversee inventory, requisitions, and office supplies and submits them to purchasing agent for ordering and to auditors for payment.
  • Coordinates tax office needs for building maintenance services and equipment repairs.
  • Act as liaison between tax office and other county departments and/or other organizations.
  • Promotes cooperative spirit among all office personnel and resolves problems in manner consistent with tax office policy and goals.
  • Assist other personnel in property tax, bookkeeping, and motor vehicle departments as needed.
  • Manage conflict resolution with dissatisfied customers professionally, resulting in improved customer service.
  • Verify property tax and motor vehicle overpayments in addition to signing refund checks.
  • Verify property tax refunds due to supplemental changes to tax roll in addition to signing refund checks.
  • Assist clerks with change requests and verifying balancing outages when needed.
  • Compiles information for property tax and bookkeeping employee reviews – 45-day, 90-day, 9 months, and yearly.
  • Document employee errors when necessary.
  • Assists Tax Assessor-Collector in calculation of county tax rate in addition to assisting River Road ISD, Highland Park ISD and Village of Bishop Hills.
  • Reduces errors in tax assessments by thoroughly reviewing property tax supplements sent over by Appraisal District.
  • Report yearly collections and tax roll balances to all taxing entities.
  • Transfer funds via bank to taxing entities for daily and monthly collections and to other departments for monthly collections.
  • Transfer of funds via bank between internal tax office accounts.
  • Set up and draft taxpayer bank accounts for payout agreements, quarterly payments, and webDealer.
  • Process mailed property tax payments and handle incoming phone calls during busiest month of January to assure counter clerks focus on in person taxpayers.
  • Pick up office mail at post office on way to work each morning.
  • Conference attendance including multiple overnight stays required in order to maintain continuing education requirements.
  • Be able to fulfill duties of Tax Assessor-Collector in his/her absence or as needed.

Head Bookkeeper / Property Tax Manager

Potter County Tax Office
08.2005 - 12.2012
  • Managed bookkeeping department consisting of two assistant bookkeepers.
  • Managed property tax department consisting of five counter clerks.
  • Accounted for all funds received in tax office and prepared deposits to those funds.
  • Maintained and balanced all ledgers and journals, including all bank statements.
  • Prepared daily, weekly, and monthly reports, checks and wire transmittals for all entities.
  • Made recommendations and assisted in implementation of any bookkeeping enhancements deemed necessary as approved.
  • Kept Tax Assessor-Collector and Chief Deputy informed of any potential problems that could arise in bookkeeping department.
  • Assisted and verified cash pickups for Property Tax and Motor Vehicle for early deposits.
  • Process property tax and motor vehicle overpayment refunds.
  • Verified and prepared change order.
  • Assisted employees with voids and balancing issues.
  • Processed supplemental changes from Appraisal District to tax roll such as changing values and/or adding or removing exemptions.
  • Backup counter clerk.
  • Consistently and accurately balance cash drawer consisting of cash, checks, and credit card transactions and train new employees in cash handling and best practices, improving overall staff performance.
  • Resolved credit card disputes for both property tax payments and motor vehicle transactions.
  • Maintained all bookkeeping documents and stayed in compliance with retention schedule as requested.

Property Tax Clerk

Potter County Tax Office
05.1992 - 08.2005
  • Greeted customers entering tax office and responded promptly to customer needs.
  • Accurately answered inquiries from public in reference to tax information, property descriptions, ownership, taxes due, tax rate, penalty and interest, tax suits, and/or judgments and other property tax responsibilities via phone and in person.
  • Counted money in cash drawers at beginning and end of daily shift to maintain accuracy.
  • Responsible for all funds received in form of cash, check, and credit card in large volumes with excellent accuracy levels.
  • Processed, audited, and posted to tax system both current and delinquent tax payments and issued receipts.
  • Performed close communication with title companies, tax attorneys, and mortgage companies.
  • Issued alcoholic beverage permits, tax certificates and collected vehicle inventory tax from car dealers.
  • Responsible for property tax documents staying in compliance with retention schedule as requested.

Education

Tax Assessor-Collector Association Certification

TAC's Cybersecurity Training

Professional County Collector

Certificate of Completion
2013

Associate of Science -

Amarillo College
Amarillo, Texas
1997

High School Diploma - College Prep

Caprock High School
Amarillo, Texas
1993

Skills

  • Accurate data entry experience
  • Attention to detail
  • Proficient in cash drawer maintenance
  • Ledger balance management
  • Account reconciliation
  • Numeracy
  • Microsoft Office proficiency
  • Excel spreadsheets and Word document
  • Strong problem solver
  • Self-directed
  • Efficient and organized
  • Professional and mature
  • Honest and dependable

Timeline

Chief Deputy Tax Assessor-Collector

Potter County Tax Office
01.2013 - Current

Head Bookkeeper / Property Tax Manager

Potter County Tax Office
08.2005 - 12.2012

Property Tax Clerk

Potter County Tax Office
05.1992 - 08.2005

Tax Assessor-Collector Association Certification

TAC's Cybersecurity Training

Professional County Collector

Certificate of Completion

Associate of Science -

Amarillo College

High School Diploma - College Prep

Caprock High School

Similar Profiles

CREATE PROFILE
Tamra Dickerson