Tamra Gentry

• Analyzed customer feedback and implemented strategies to improve customer experience.
• Created and maintained safe and secure work environments for employees.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
• Developed and maintained strong relationships with vendors to facilitate timely product delivery.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
• Increased sales by 10%

• Designed support structure needed to confirm scalable application rollouts.
• Improved systems with addition of new features and infrastructure.
• Identified value opportunities to exploit product for maximum business effectiveness.
• Enhanced interfaces to promote better functionality for users.
• Advised management, business and technical staff on solutions using specific domains or technology.
• Researched and adopted new technologies to add value to existing offerings.
• Offered input on technical and platform-related strategic planning initiatives.
• Investigated system issues and implemented resolutions to reduce downtime.
• Enhanced interfaces to promote better functionality for users

• Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
• Built strong relationships with clients to deliver emotional support and companionship.
• Gathered evidence and served as witness in court proceedings.
• Offered operational and administrative oversight to team of special agents.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
• Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.

Provided exceptional customer service to patients, answering questions and addressing concerns.

• Filed and maintained patient records in accordance with HIPAA regulations.
• Directed incoming calls to internal personnel and departments, routing to best-qualified department.
• Entered patient demographic and insurance data into electronic medical record system.
• Used computer programs and registration systems to schedule patients for routine and complex procedures.
• Managed patient registration process, confirming data accuracy and completeness.
• Managed over 50 call per day
• Investigated insurance claims denials and appeals.
• Developed and implemented customer service policies and procedures.
• Handled customer service inquiries in person, via telephone and through email.
• Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
• Completed clerical duties and tasks for clinic administration.
• Referred and screened patients to make best use of resources, triage staff, and serve community members.