Summary
Overview
Work History
Education
Skills
Timeline
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Tamra George

Orlando,FL

Summary

Versatile Support Specialist skilled handling data, technical issues and personnel support tasks in distributed environment. Self-motivated and attentive with good interpersonal and problem-solving abilities.

Overview

6
6
years of professional experience

Work History

Claims Support Specialist

Progressive
06.2022 - Current
  • Collaborated with cross-functional teams to optimize the overall claims management process, resulting in improved workflows.
  • Provided comprehensive administrative support to the Claims Department, ensuring efficient daily operations and smooth case handling.
  • Reduced claim resolution time by effectively coordinating with adjusters, appraisers, and other team members.
  • Streamlined legal document processing by implementing efficient organizational and filing systems.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.

Claims Administrator

Sedgwick CMS
07.2019 - 09.2020
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate claim information.
  • Ensured timely claim payments by diligently monitoring deadlines and following up on outstanding documents.
  • Improved internal communication, effectively liaising between various departments to resolve issues.

Email Support Lead

Bed Bath & Beyond
08.2017 - 07.2019
  • Improved customer satisfaction by addressing and resolving support issues in a timely manner.
  • Streamlined support processes for increased efficiency and better response times.
  • Developed and maintained relationships with key clients, ensuring long-term customer loyalty.
  • Managed a team of support professionals, fostering teamwork and setting performance goals.
  • Designed training materials to improve the skills and knowledge of the support team, enhancing overall productivity.

Education

Bachelor of Science - Health Sciences

Valencia College
Orlando, FL
12.2026

Skills

  • Conflict Resolution
  • Claims Analysis
  • Regulatory Compliance
  • Insurance Knowledge
  • Claims Processing
  • Microsoft Office
  • Database Management
  • Accident Investigations

Timeline

Claims Support Specialist

Progressive
06.2022 - Current

Claims Administrator

Sedgwick CMS
07.2019 - 09.2020

Email Support Lead

Bed Bath & Beyond
08.2017 - 07.2019

Bachelor of Science - Health Sciences

Valencia College

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Tamra George